Regional Alliance Manager - Chinanew jobs at Forter

What you’ll be doing:

• Perform timely and accurate payroll runs globally (North America, EMEA, APAC with partner support to our Israel Payroll team), through efficient communication to internal and external stakeholders of all transactions impacting payroll and by providing clear deadlines.
• Ensure that payroll processes are compliant with local requirements and company policies, and that they are reviewed regularly, improved when necessary and appropriately documented and communicated internally.
• Ensure that the services provided by our PEO provider (US) and other third-party providers are adequately controlled and improved where necessary.
• Ensure that issues related to payroll are escalated, resolved and communicated appropriately.
• Partner with the HR team in the migration from PEO to an in-house HRIS platform.
• Ensure that team members’ questions and concerns regarding payroll (process, tax, benefits or platforms) are answered accurately and in a timely manner.
• Ensure communication and collaboration with the HR team for all team members’ data and compensation-related matters.
• Efficiently manage relationships with all third parties involved in payroll delivery: PEO, payroll service providers, 401k and pension vendors.
• Own all payroll related communications internally: provide clarity on payroll processes and benefits at all levels of the business and in particular for new hires, provide day-to-day support and resolution for any queries on all payroll matters, proactively communicate with team members, managers and People team as necessary.
• Partner with the rest of the Finance team regarding general ledger entries, payroll liabilities reconciliation, state/local tax compliance, annual / ad-hoc audit support, reporting inquiries and other projects as necessary.
• Keep up to date on all payroll industry trends and best practices applying this knowledge to our processes and identifying areas for improvement.

What you’ll need:

• 7-10+ years of experience performing payroll runs globally
• Experience with both PEO and large scale in-house payroll platform
• Experience with migration from PEO to in-house payroll
• Strong working knowledge of payroll best practices, guidelines and compliance including multi-jurisdictional tax management
• Comfortable with documentation of business process and gathering of business requirements
• Proven ability to manage a wide range of priorities.
• Excellent communicator, must be able to influence stakeholders and talk through complicated topics
• Experience with HCM/HRIS and Accounting systems

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $158,000- $195,000 annually + bonus + equity + benefits

About the role:

Reporting into the Senior Director of Demand Generation, you’ll lead a full-time team member and manage a roster of expert contractors. This role is ideal for a content leader that thrives at the intersection of storytelling, data, and technology. You understand how exceptional content can educate eCommerce leaders, build trust, and generate digital demand.

What you’ll be doing:

• Own the global content strategy and calendar — ensuring alignment with marketing, sales, and product priorities.
• Lead creation of high-value, educational content that helps eCommerce and payments leaders understand their changing environment and improve revenue and profitability.
• Leverage AI tools to enhance efficiency, insight generation, and quality across the content lifecycle.
• Oversee the production of diverse content formats, including:
  • Website pages and blogs that drive engagement and conversion.
  • Research reports leveraging Forter’s unique data visibility to uncover industry trends and insights.
  • Thought leadership video scripts and ghostwritten articles for executives and internal subject matter experts.
  • Customer success stories, case studies, and video content showcasing Forter’s impact.
• Collaborate cross-functionally with the Creative team, Product Marketing, Partner Marketing, Demand Gen, Sales, and internal subject matter experts to ensure content supports go-to-market priorities.
• Manage and mentor a full-time content team member and a network of writers, editors, designers, and video producers.
• Measure content performance and use insights to refine strategy, formats, and distribution for maximum impact.
• Ensure brand consistency across all channels, maintaining Forter’s voice as credible, authoritative, and approachable.

What you’ll need:

• 8+ years of experience in content marketing or editorial leadership, ideally within B2B SaaS, payments, or eCommerce.
• An understanding of content’s role in the digital demand engine — SEO, lead generation, and nurture.
• Strong writing, editing, and storytelling skills — able to translate complex topics into clear, compelling narratives.
• Experience working with data-driven content, including turning analytics or proprietary insights into thought leadership.
• Comfortable managing and mentoring a mix of internal team members and external contractors or agencies.
• Demonstrated experience using AI tools for research, drafting, editing, and analysis.
• Proven project management and organizational skills — able to juggle multiple priorities and stakeholders.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits

About the role:

This position is based in New York and follows a hybrid model.

What you’ll be doing:

• Own the end to end customer relationship, from go-live through renewal, for our largest and most strategic customers while executing a success plan for each
• Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live. After, go-live, run ongoing training and enablement for clients
• Quarterback high impact engagements, particularly executive business reviews to communicate Forter’s value and impact to client executives
• Procure advocacy from your clients in the form of reference calls, case studies, etc. that act as sales accelerators and turn our partners into active promoters
• Leverage your client relationships and knowledge of Forter’s solution to generate upsell opportunities that you will collaborate with the Sales team on
• Own the retention number for your book of business and oversee the renewal process for expiring client contracts
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction
• Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience
• Maintain clean data within our internal systems to ensure that both you and Forter’s leadership team have the most accurate info possible about the book of business

What you’ll need:

• Experience: minimum 5 years of relevant experience post-live, client-facing Customer Success experience where you managed large, strategic, and complex accounts.
• Executive Relationships : Excellent communication skills, especially at the C-level both internally and externally. Proven ability to develop relationships with customer executives while working with stakeholders on account objectives and engagements
• Program Management : Demonstrated excellence at success planning across a large and complex book of business. Experience building successful account plans to retain and grow your customers while showing urgency when reacting to problems.
• Technical Aptitude : High fluency in technical topics for a non-technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts. Known as the best product expert on your past CS teams.
• Expansion Discovery : Proven track record of landing and expanding large strategic accounts in your book of business. You have a nose for discovering and qualifying upsells and cross-sells. Experience with an upsell or revenue quota preferred.

• Industry-Relevant Experience : Background in enterprise SaaS sales, program management, and SaaS startups. Strong preference for professional working experience at enterprise SaaS businesses focusing on payments, fraud, or eCommerce.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Stock options
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits

About the role:

You’ll manage a full-time Campaign Operations Associate and work closely with theRegional Demand Generation Managersto stand up integrated, multi-channel campaigns targeting both C-level and operational-level audiences. This is a role for someone who loves the intersection of strategy, process, and technology — someone who thrives on making complex campaign operations run smoothly and efficiently.

You’ll collaborate cross-functionally with teams including,,, and

What you’ll be doing:

• Partner with regional Demand Gen Managers to plan and execute account-based, multi-channel campaigns targeting executive and operational personas, fuelling both new business and expansion pipeline.
• Oversee campaign execution and tracking , ensuring effective setup, targeting, and performance measurement.
• Manage and mentor a Campaign Operations Associate , providing direction, prioritization, and professional development, and manage contractor output as required.
• Own campaign processes and infrastructure , continuously improving workflows, data quality, and reporting accuracy.
• Use and optimize key marketing systems , including Salesforce, HubSpot, Google Analytics, and other digital platforms to track, measure, and report campaign effectiveness.
• Leverage AI and automation tools (e.g. Glean, Tofu HQ, Gemini, Clay) to increase campaign efficiency, personalization, and scalability.
• Analyze and communicate performance metrics to stakeholders, providing actionable insights and recommendations.
• Experiment and iterate , bringing fresh ideas for improving audience segmentation, channel mix, and campaign orchestration.

What you’ll need:

• 5+ years of experience in campaign operations, marketing operations, or demand generation within a B2B SaaS environment.
• Proven success in building and executing account-based, multi-channel digital campaigns targeting multiple personas and buying groups.
• Hands-on experience with Salesforce, HubSpot, Linkedin and Google Ads, and Google Analytics (experience with Qlik, Glean, or Tofu HQ a plus).
• Has used data-driven approaches to testing, optimization, and performance measurement.
• An ability to successfully drive projects forward by managing multiple stakeholders, competing interests, and deadlines.
• Experience developing and refining marketing processes and automation frameworks .
• Comfortable experimenting with and adopting AI tools to improve efficiency and performance.
• Clear, confident communication and collaboration skills — able to bridge technical and creative teams effectively.
• A self-starter who thrives in a fast-paced, high-growth environment and loves solving problems with data and technology.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits

What you'll be doing:

• Carry a team quota; regularly meet and/or exceed sales goals
• Define and execute sales plans and strategies, including specific account plans
• Define named accounts and establishing relationships with decision makers
• Hire, recruit, mentor and develop top enterprise sales talent across territories
• Develop and own the sales “funnel,”continuously optimizing every step
• Define new processes to increase overall productivity
• Provide regular pipeline and forecast reporting
• Keep abreast of competition
• Communicate proactively with management, customers and support staff
• Participate in team-building and company growth activities including strategy setting and training
• Travel to customer locations in designated territories to support sales efforts

What you'll need:

• At least 10 years of enterprise sales experience
• 5+ years of enterprise sales management experience is essential
• Experience working for a high growth software company
• Proven success in selling innovative solutions/services to merchants/enterprises is a must; with a focus on FinTech and eCommerce solutions (analytics, platforms, financial and/or technology solutions)
• A strong network with a proven track record of enterprise sales within top 500 eCommerce companies is a big plus
• Superb interpersonal and communication skills
• Ability to influence, train and motivate others
• Prior success building and leading a sales team and its corresponding revenue targets, and experience developing/executing a plan to achieve goals
• Comfortable with a fast paced, scaleup environment
• Comfortable and familiar with cross-functional collaboration
• Energy, enthusiasm, and love of selling

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $170,000 - $210,000 annually + bonus + equity + benefits

About the role:

This position will be based in NY and will follow a hybrid working model.

What you’ll be doing:

• Develop and implement comprehensive communication plans in support of our customer advocacy efforts
• Partner with our Customer Advocacy Team to identify, recruit, and cultivate deep relationships with high-profile customers to unlock compelling storytelling opportunities (e.g., joint press releases, keynote speaking opportunities, media interviews)
• Develop presentations and talk tracks for customer speakers & advocates
• Develop and manage an awards & speaking program that positions Forter’s customers as industry leaders
• Work closely with the Content Marketing and Product Marketing teams to integrate our product messaging into customer-led narratives

What you’ll need:

• Proven track record: You have progressive experience in Corporate Communications, Public Relations, or related fields, with a significant focus on using customer advocacy to strengthen brand awareness and industry leadership.
• Collaborative Spirit: You're a true team player who can partner with peers across the GTM team to get buy-in and assistance to execute effectively.
• Strong results: A portfolio of successful, high-profile communications campaigns that secured tier-one media coverage and speaking engagements centered on customer storytelling.
• Industry knowledge: You’re familiar with the digital commerce ecosystem and/or the retail industry, with knowledge of the emerging trends, technologies and issues impacting both.
• AI Prowress: You know how to leverage AI to drive efficiency in your day-to-day work, helping to scale your impact without sacrificing quality.
  
• Confidence : You’re comfortable working with executive-level decision makers, building rapport and preparing them for speaking engagements and media interviews.
• Process oriented: You know how to build long-term plans that align company announcements/campaigns with calls for speakers, industry events, awards and seasonal news cycles.
• Existing relationships with tier-one business and technology press and agency experience are a plus

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $93,000 - $119,000 annually + bonus + equity + benefits

What you’ll be doing:

• Lead a world class team of CSMs in the GCR region, covering our customers in China
• Recruit and develop a high performing team, helping uplevel our CSMs to meet their company goals while preparing them for the next steps in their careers
• Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team
• Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter
• Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point that can deescalate situations
• Lead the GCR team renewal strategies, partnering with cross-functional teams like Sales, Marketing, and Finance to proactively plan renewals well in advance
• Work closely with the GTM teams (Sales, Pre-Sales, etc.) to align on strategies, forecasting, account plans, and expansion opportunities
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction

Who are you?:

• 10+ years of CS experience working with large enterprises on software solutions
• 5+ years of management experience as a CS team manager or leader
• Experience in a SaaS startup serving customers that include those in mainland China. Fraud, payments, professional services, and eCommerce experience is highly preferred
• Strong management presence and leadership ability, with communication and interpersonal skills that motivate leaders and teams
• Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
• Excellent communication skills especially at the C-level. Past experience working with senior C-level executives both internally and externally
• Experience building exceptionally strong relationships with x-functional leaders. Sharing a clear vision for your team as well as enlisting internal support for initiatives
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems
• Are fluent in written and spoken Mandarin

Benefits:

• Competitive salary and quarterly bonus plan
• Generous PTO policy
• Half day Fridays, every Friday

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• in NYC (2022)
• #3 on of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, )
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)