Jobs at Forter in Singapore, Singapore

What you’ll be doing:

• Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live. Run ongoing training and enablement for clients as well
• Quarterback high impact engagements, particularly monthly and quarterly business reviews to communicate Forter’s performance and value to client executives
• Procure advocacy from your clients in the form of reference calls, case studies, etc. that act as sales accelerators and turn our partners into active promoters
• Leverage your client relationships and knowledge of Forter’s solution to generate upsell opportunities that you will collaborate with the Sales team on
• Own the retention number for your book of business and oversee the renewal process for expiring client contracts
• Identify and drive upsell opportunities through till closure in collaboration with the Sales team
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction
• Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience
• Maintain clean data within our internal systems to ensure that both you and Forter’s leadership team have the most accurate info possible about the book of business

What you’ll need:

• 2-3 years of post-live, client-facing Account Management / Customer Success experience
• Handling enterprise clients based in the SEA region
• Experience leading monthly and quarterly business reviews with client executives where you described the value and ROI of your company’s solution
• Experience communicating client business objectives or issues to your internal leadership in order to form a strategic account plan
• Experience collaborating with your internal Product, R&D, and/or operations team to understand client needs and communicate product feedback
• Experience with owning and achieving against a renewal and upsell quota
• Experience enabling and training your clients on how to use your company’s UX both initially and on an ongoing basis
• Experience in a SaaS startup environment, and in either the payments, fraud, or finance industry highly preferred
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary, bonus plan and RSUs
• Comprehensive and generous health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays

What you'll be doing:

• Business Partnership & Employee Relations
  • Provide consultation on HR-related topics and procedures for leaders and employees across the region including workforce planning, succession planning, performance management, organizational design changes, R&P processes, talent mobility, and termination discussions.
  • Partner with local leaders in China, Singapore, Japan, and Australia on strategically building out their rapidly growing teams.
  • Partner closely with the global Recruitment team to understand any issues the team is facing in attracting talent and help to identify strategic opportunities to address local talent shortages.
• People Operations
  • Ensure legal compliance and provide guidance in local employment laws, processes, and policies.
  • Assist the HR operations team with policy administration, benefits administration, HR systems/data management, employment verifications and general HR inquiries for the region.
  • Own the onboarding and offboarding process for employees across the region.
  • Partner with HR Operations to review and develop our total rewards program for the region.
• Employee Experience
  • Own all employees experience projects and events - cultivating an inclusive, cross-region community and culture through producing engaging and fun online or face-to-face team activities, celebrating milestones, regional swag and gifts, and training.
  • Manage operational projects related to our existing or future office spaces - working with vendors, contractors, architects, etc.
• Global HR Initiatives
  • Partner with the Global HR Leadership team to create and execute HR strategies and strategic initiatives for the team.

What you'll need:

• • 3+ years working as an People Generalist, ideally within a fast-growing technology organization with experience across employee relations, employee experience, and people operations
  • Support growth in multi-geographical locations across APAC in a matrix-managed environment with an understanding of region specific employment laws and best practices. Ideally across Singapore, China, Japan, and Australia
  • Proven experience implementing a variety of HR programs and initiatives
  • Proven experience acting as the main point of contact for Senior Leaders on local HR issues
  • Champion of diversity, equity, and inclusion throughout the employee lifecycle
  • Action-oriented problem solver who is resourceful and focused on continuous development and improvement
  • Experience with Excel and the ability to use data to identify meaningful insight
  • Mandarin proficiency is highly beneficial

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Generous PTO policy
• Half day Fridays

About the role:

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

What you'll be doing:

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

What you'll need:

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management
• Strong Bilingual capacity in both English and Mandarin is required to support customers in the GCR region. Additional language capabilities in Korean and Japanese will be a bonus to support our Korean and Japanese customers, but not must-haves.

Benefits

• Competitive salary and bonus plan
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you’ll be doing:

• Own and manage the full technical integration lifecycle for enterprise customers in Japan and APAC.
• Act as the primary point of contact for all technical matters during onboarding, from pre-sale to go-live.
• Build and maintain detailed project plans , ensuring timely delivery and successful implementation.
• Lead regular project calls with customer stakeholders, maintaining clear communication, documentation, and alignment across teams.
• Serve as a subject matter expert on Forter’s integration stack: APIs, JavaScript, JSON, and broader web technologies.
• Coordinate closely with internal teams (R&D, Product, Analytics, Solutions Consulting, Sales, and Customer Success) to ensure smooth delivery.
• Identify and resolve technical challenges, using a solution-oriented approach to keep projects on track.
• Perform data/technical gap analyses , documenting requirements and managing technical expectations.
• Develop and maintain technical documentation, guides, and tools to streamline the onboarding process.
• Continuously evaluate and improve Forter’s integration methodology based on learnings and customer feedback.

Who are you?

• Fluency in Japanese and English , with experience in a global, cross-functional environment. This role will support both Japanese clients within Japan, and clients across APAC
• 5 – 7 years of experience in technical implementation, integration, or solution engineering roles.
• Client-facing experience with enterprise customers, ideally in SaaS, payments, fraud prevention, or eCommerce.
• Strong technical knowledge of API integrations, JavaScript, JSON, and web/database technologies.
• Demonstrated ability to manage complex projects across diverse stakeholders and geographies.
• Exceptional communication and presentation skills with both technical and business audiences.
• A proactive, self-starter mindset with an ownership mentality and strong problem-solving skills.
• Experience leading multiple concurrent projects while maintaining high quality and customer satisfaction.

Bonus Points For

• Experience in the payments, fraud prevention , or digital commerce industries.
• Familiarity with project management tools and agile methodologies.
• Knowledge of risk management or transaction monitoring technologies.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary and commission plan
• Comprehensive and generous health insurance
• Generous PTO policy
• Half day Fridays

Sales and Pipeline: Become a trusted payments voice for our prospects

• Build and manage relationships with a large list of named enterprise accounts, using a consultative approach to identify challenges that Forter's suite of payment solutions can resolve.
• Collaborate with sales teams and Pre-sales Solutions Consultants to create and tailor custom proposals, presentations and ROI models for prospects.
• Own the sales cycle by identifying and engaging key decision-makers (economic champions/buyers) within major accounts, including Financial Institutions and Payment Service Providers, and delivering Forter's value proposition effectively.
• Achieve and exceed ambitious customer acquisition and revenue growth targets by driving pipeline growth and securing new business.

Marketing and Thought Leadership: Brand Amplification

• Represent Forter as a thought leader by engaging with the payments community through industry events, conferences, and strategic content creation.
• Deliver insightful market commentary on the payments landscape in APAC, establishing Forter as the go-to authority on payment trends and innovations.

Cross-Team Collaboration: Driving Internal Expertise and Product Alignment

• Partner closely with internal teams to provide regional insights that influence product roadmap decisions and sales strategy.
• Act as the expert voice on APAC payment priorities, contributing to the development of sales collateral and shaping Forter's long-term expansion plans.
• Share field analysis and feedback to enhance Forter’s offerings and better meet market needs.

• Proven track record of 5–7 years in the payments space, particularly in e-commerce and enterprise solutions.
• Demonstrated success in building and/or selling innovative payment solutions
• Expertise in payment processes/solutions such as card vaulting, authorization, 3DS authentication, and processor routing.
• A well-established network within top eCommerce and Payment Service Provider companies.
• Strong interpersonal skills to build relationships, develop partnerships, and foster commercial opportunities.
• Experience in a fast-paced startup or dynamic environment, demonstrating adaptability and resilience.
• Exceptional communication and presentation skills, with a polished professional presence.
• Ability to travel as required to meet with customers, attend industry events, and engage with stakeholders.

About the role:

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

What you'll be doing:

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

What you'll need:

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management
• Strong Bilingual capacity in both English and Mandarin is required to support customers in the GCR region. Additional language capabilities in Korean and Japanese will be a bonus to support our Korean and Japanese customers, but not must-haves.

Benefits

• Competitive salary and bonus plan
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you’ll be doing:

• Sales Strategy & Execution : Develop and implement an effective sales strategy to drive growth, increase market penetration, and achieve revenue targets across the SEA region.
• Team Leadership : Build, mentor, and manage a regional sales team, providing clear goals, feedback, and performance management to ensure alignment with company objectives.
• Market Expansion : Identify and capitalize on new business opportunities within the SEA region. Build and maintain relationships with key decision-makers, influencers, and partners.
• Customer Relationship Management : Foster long-term relationships with enterprise clients and partners, ensuring high levels of customer satisfaction and retention.
• Pipeline Management : Oversee the sales pipeline from lead generation to closing, ensuring accurate forecasting and reporting on sales performance.
• Collaboration : Work closely with internal teams such as Product, Marketing, and Customer Success to align the sales process with customer needs and market trends.
• Industry Expertise : Stay abreast of fraud prevention trends, competitive landscape, and regulatory changes in the SEA region. Utilize this knowledge to position the company as a market leader.
• Regional Travel : Travel across SEA countries as needed to meet with clients, partners, and internal teams.

What you’ll need:

• 5+ years of experience in sales leadership, with a proven track record of driving revenue growth for a B2B enterprise software company focused on fraud prevention, payments, e-commerce, and/or the identity security industry
• 5+ years of previous experience in an Enterprise Account Executive position achieving large quota targets.
• Strong experience working in the SEA region, with a deep understanding of market dynamics, customer needs, and local business cultures.
• Excellent leadership, communication, and negotiation skills.
• Strong network of contacts within the region’s enterprise and technology sectors, ideally with a focus on the payments landscape.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Understading and utilization of MEDDPICC sales methodology.
• Ability to thrive in a fast-paced, results-driven environment.

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary and commmission plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Restricted Stock Units (RSUs)
• Generous PTO policy
• Half day Fridays