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You will:
Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts
Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller
Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
Apply own judgment in certain cases to proactively find a resolution when not immediately available
Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.
Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday
Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers
Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.
Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners
Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights
Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.
2+ years of call center or relevant customer service experience
A stellar communicator, with high level of empathy and emotional intelligence
Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations
Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages
Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Must Be Located in Utah.
Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults
Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
The base pay range for this position is expected in the range below:
$30,800 - $52,900Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
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About the team and the role:
The role demands a dual mentality: both that of a strategic leader—who has a deep understanding of the dynamics of two-sided marketplaces, operates in ambiguity, is hypothesis-driven, and possesses strong data intuition—as well as someone who can move quickly and decisively as an embedded operator, not afraid to get their hands dirty.
We are hiring two roles for this team: (a) a Senior Manager to lead inventory optimization and (b) a
What you will :
Build insights reporting, tools, work plans, and alignment to improve and grow eBay’s inventory position
onboard new sellers & brands and optimize
data and insights reporting to describe inventory success at all organizational levels
Partner with coupon operations to improve incentive economics, scale participating sellers, and drive higher operational efficiency
What you will bring:
5+ years of related experience, including 2+ years in an operating role at a major corporation
Industry experience in consumer goods, retail, e-commerce, or consumer tech
SQL experience is a plus, but not required
Interest and/or experience in Motors a plus, but not required
required , MBA or similar graduate degree preferred
The base pay range for this position is expected in the range below:
$84,800 - $146,900This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
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Seller Engagement & Issue Resolution
Lead the response to escalated seller concerns with empathy, professionalism, and a focus on resolution.
Bring calm and clarity to emotional or high-tension situations with sellers.
Act as the voice of eBay Live while quickly building trust and credibility with sellers during critical moments.
Project & Incident Management
Serve as point person for coordinating responses to escalations, involving cross-functional partners as needed.
Execute existing playbooks while adapting to the nuances of each situation.
Collaborate closely with engineering, operations, and category teams to drive resolution.
Provide timely recaps, updates, and insights to stakeholders, including the Category and Leadership teams.
Identify root causes and recommend improvements to prevent future issues.
BA/BS degree or equivalent, with 3+ years of relevant ecommerce experience working directly with sellers (ideally in the Collectibles or Fashion space)
Experience and interest in Live selling formats
Strong conflict resolution and interpersonal communication skills.
Proven ability to stay calm and effective in high-pressure or emotionally charged situations.
A track record of building trust and rapport quickly with external partners or customers.
Comfort interacting with engineering and operations teams to gather context or implement solutions.
Willingness to work evenings and weekends to support sellers during off-hours
The base pay range for this position is expected in the range below:
$75,200 - $129,800These jobs might be a good fit

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End-to-end strategy & execution ownership: Develop and implement the seller performance policy strategy. Use seller feedback, data insights, and operational metrics to continuously refine policy frameworks and improve the buyer and seller experience.
Influence senior leadership: Build and deliver high impact analysis and narratives to secure approval and/or resources from senior Business, Product and Trust leaders.
Stakeholder management: Establish and maintain relationships with key partners including analytics, product, legal, and customer service teams.
Seller engagement: Regularly connect with sellers to capture feedback and insights to incorporate into policies and processes.
Communicate policies: Enhance the way eBay communicates our seller performance policies to sellers, including improving external policy information and seller communication.
Run the business:
Experience: 7-10+ years of relevant experience in e-commerce, trust & safety, strategy & operations, management consulting or related field.
Strategic and Structured Thinking: Ability to define long-term policy strategy while navigating near-term execution. Skilled at simplifying complex issues into actionable insights.
Operational Excellence: Track record of owning business-critical workflows with high attention to detail, rigor, and accountability.
Analytical Acumen: Strong analytical and problem-solving skills, with comfort working with data teams to size impact, measure outcomes, and inform decisions.
Influence and Communication: Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners.
Customer Centricity: Deep appreciation for seller needs and behaviors, with a strong belief in designing fair, transparent, and empowering policies.
Collaboration and Adaptability:
The base pay range for this position is expected in the range below:
$101,200 - $174,100These jobs might be a good fit

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We’re seeking a dynamic B2B Sales Manager to drive growth by bringing high-quality automotive inventory to the eBay platform. In this role, you’ll own the full sales cycle—from prospecting and qualifying leads to closing deals and onboarding new partners. Success in this role requires strong relationship-building skills, a deep understanding of the automotive industry, and the ability to engage decision-makers. You’ll work both remotely and in the field, with 25-40% travel to connect directly with dealerships, fleet operators, and other key automotive businesses.
What you will accomplish:Build a balanced pipeline of prospects to consistently meet and exceed target revenue
Prospect and qualify leads, communicating the eBay value proposition and getting contractual commitments
Ability to travel 25-40% of the time
Form relationships across dealership organizations via in person visits, telephone, webinar, and digital platforms.
Build and maintain a deep understanding of the eBay value proposition relevant to the eBay Motors business vertical.
Document all communication with sellers in an accurate and timely manner in established CRM systems - ensuring highlights are communicated and understood by internal partners.
Set appropriate dealer expectations around the integration process and account management support, ensuring a smooth transition of new sellers to the account management team.
4+ years of full cycle business to business sales experience.
Automotive industry experience a plus.
Salesforce experience a plus
Ability to clearly communicate in verbal and written English.
Strong customer service and organizational skills.
Proven track record of meeting and exceeding sales targets.
Strong bias for action
Bachelor’s degree or equivalent experience.
The base pay range for this position is expected in the range below:
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We’re seeking a dynamic B2B Sales Manager to drive growth by bringing high-quality automotive inventory to the eBay platform. In this role, you’ll own the full sales cycle—from prospecting and qualifying leads to closing deals and onboarding new partners. Success in this role requires strong relationship-building skills, a deep understanding of the automotive industry, and the ability to engage decision-makers. You’ll work both remotely and in the field, with 25-40% travel to connect directly with dealerships, fleet operators, and other key automotive businesses.
What you will accomplish:Build a balanced pipeline of prospects to consistently meet and exceed target revenue
Prospect and qualify leads, communicating the eBay value proposition and getting contractual commitments
Ability to travel 25-40% of the time
Form relationships across dealership organizations via in person visits, telephone, webinar, and digital platforms.
Build and maintain a deep understanding of the eBay value proposition relevant to the eBay Motors business vertical.
Document all communication with sellers in an accurate and timely manner in established CRM systems - ensuring highlights are communicated and understood by internal partners.
Set appropriate dealer expectations around the integration process and account management support, ensuring a smooth transition of new sellers to the account management team.
4+ years of full cycle business to business sales experience.
Automotive industry experience a plus.
Salesforce experience a plus
Ability to clearly communicate in verbal and written English.
Strong customer service and organizational skills.
Proven track record of meeting and exceeding sales targets.
Strong bias for action
Bachelor’s degree or equivalent experience.
This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
These jobs might be a good fit

Share
Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts
Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller
Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
Apply own judgment in certain cases to proactively find a resolution when not immediately available
Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.
Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday
Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers
Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.
Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners
Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights
Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.
2+ years of call center or relevant customer service experience
A stellar communicator, with high level of empathy and emotional intelligence
Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations
Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages
Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Must Be Located in Utah.
Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults
Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
The base pay range for this position is expected in the range below:
$30,800 - $52,900Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
These jobs might be a good fit

Share
You will:
Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts
Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller
Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
Apply own judgment in certain cases to proactively find a resolution when not immediately available
Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.
Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday
Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers
Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.
Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners
Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights
Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.
2+ years of call center or relevant customer service experience
A stellar communicator, with high level of empathy and emotional intelligence
Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations
Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages
Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Must Be Located in Utah.
Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults
Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
The base pay range for this position is expected in the range below:
$30,800 - $52,900Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
These jobs might be a good fit