Ebay eBay Live-After Hours Account Manager 

United States, Utah, Salt Lake City 

355370021

Seller Engagement & Issue Resolution

• Lead the response to escalated seller concerns with empathy, professionalism, and a focus on resolution.

• Bring calm and clarity to emotional or high-tension situations with sellers.

• Act as the voice of eBay Live while quickly building trust and credibility with sellers during critical moments.
  

Project & Incident Management

• Serve as point person for coordinating responses to escalations, involving cross-functional partners as needed.

• Execute existing playbooks while adapting to the nuances of each situation.

• Collaborate closely with engineering, operations, and category teams to drive resolution.

• Provide timely recaps, updates, and insights to stakeholders, including the Category and Leadership teams.

• Identify root causes and recommend improvements to prevent future issues.

• BA/BS degree or equivalent, with 3+ years of relevant ecommerce experience working directly with sellers (ideally in the Collectibles or Fashion space)

• Experience and interest in Live selling formats

• Strong conflict resolution and interpersonal communication skills.

• Proven ability to stay calm and effective in high-pressure or emotionally charged situations.

• A track record of building trust and rapport quickly with external partners or customers.

• Comfort interacting with engineering and operations teams to gather context or implement solutions.

• Willingness to work evenings and weekends to support sellers during off-hours

The base pay range for this position is expected in the range below: