Account Specialist jobs at Ebay in United Kingdom, London

What You Will Accomplish:

• Serve as a key point of contact for seller-related issues, demonstrating deep empathy and a strong understanding of the seller experience in both the UK and DE markets.

• Collaborate closely with Customer Support and Product teams across regions to identify, report, and monitor seller-impacting issues.

• Ensure timely communication with sellers by documenting, tracking, and providing updates on issue resolution progress.

• Proactively gather seller feedback to identify recurring pain points and help drive meaningful product improvements.

• Support and scale seller communications for eBay Live events, ensuring alignment with existing protocols and best practices.

• Help automate communication workflows as the initiative grows, ensuring a seamless experience for participating sellers.

• Design and implement streamlined operational processes to support eBay’s livestream commerce initiatives.

• Translate seller insights into actionable training materials and support resources to empower sellers using the platform.

• Strengthen operational trust and safety on live streams by developing clear guidelines and processes in collaboration with PMO, Legal, Analytics, Product, and Operations teams.

• Monitor livestream activity for potential abuse, fraud, or violations; investigate reported incidents and enforce appropriate actions following approved procedures.

What you will bring:

• Strong experience in tech operations, preferably at a commerce marketplace or in live selling formats

• Prior experience in creating and implementing operations processes with high customer empathy

• Strong communication, and problem-solving skills.

• Strong organisational skills

• Strong ability to multi
  task and a bias for action

• At least 3+ years of experience

• German speaking is not a requirement

• Travel required on occasion

What you will accomplish:

• Drive performance by setting and achieving targets for GMV, CSAT, and Revenue through data-led strategies.

• Manage top enterprise accounts with a strategic focus, leading contract negotiations, QBRs, and seller advocacy.

• Engage with senior leadership to shape and execute major initiatives like the Performance Optimization Program.

• Collaborate cross-functionally with category leaders and other teams to align priorities and launch growth-driving initiatives.

• Support operational excellence by partnering on seller segmentation, performance tracking, and agile strategy updates.

• Represent eBay externally at industry and hosted events, reinforcing its enterprise presence and thought leadership.

• Contribute internally to leadership initiatives, culture, and employee engagement via the UK People Leader Network.

What you will bring:

• Proven experience in account management, commercial strategy, or sales leadership within a matrixed organization

• Outstanding collaborator coordination and teamwork experience

• Strong analytical approach with the ability to interpret data and translate insights into actionable strategies

• Effective communicator with experience representing organizations externally

• Familiarity with the ecommerce or automotive/parts & accessories sector is a plus

Account Manager - Enterprise - Tech/ Home and Garden

2 year fixed term contract

Work with important brands, and sellers, within Technology and Home and Garden, to grow the business and improve customer satisfaction. This role reports into the Hard Goods Lead and you will work alongside other account managers.

Responsibilities

• Manage and develop the relationship with key brands and B2C sellers, building sustainable, long-term relationships with your Book of Business

• Support sellers to achieve top-rated seller standards and customer satisfaction, such as improving fulfilment and customer service

• Influence sellers to run promotions, or participate in coupons

• Support sellers to optimise their listings and close range gaps

• Collaborate to improve availability for key products

• Increase visibility of your sellers’ products, applying advertising best practice and securing secondary space such as: homepage, Daily Deals, events pages, CRM and potentially PR

• In some instances, negotiate, and deliver, annual contracts to improve eBay shoppers’ experience and grow GMV

• Collaborate with brands to increase awareness and improve our customers’ experience

• Collaborate with internal teams, such as, marketing and category management

• Run quarterly business reviews to ensure actions are being delivered and performance is on track

Requirements

• Previously worked within the online or retail environment, preferably with experience within Technology or Home and Garden

• Able to work tactically to drive & respond to business performance

• Comfortable working with data to make business decisions

• Comfortable presenting internally and externally

• General proficiency with tools, systems, and procedures required to accomplish the job, especially Google Workspace

What you will accomplish:

• Facilitate the seller onboarding process, including vetting the seller applications and introducing new sellers and businesses to live-streaming on eBay

• Support ongoing communications to customers who engage with eBay Live events - including providing feedback to sellers on events and mentorship on how to run successful events on eBay

• Identify and triage customer feedback to relevant teams; collaborate with the Live Product team to troubleshoot issues

• Actively run event calendars with sellers and eBay cross-functional teams, including supporting on event planning, production & execution of new event formats

• Support certain livestream events in-person (requires travel) with event creation on eBay platform, active content moderation and other event admin tasks during such events

• Work closely with the legal, analytics, product and operations teams to introduce and improve policies and processes that help protect buyers and sellers.

What you will bring:

• Experience and interest in live selling formats

• Deep understanding of our platform

• Strong project management, organisation, and partner engagement skills

• Strong verbal and written communication skills

• Customer empathy

• Data based approach to decision making

• Ability and willingness to travel to support events including at weekends

: Serve as a day-to-day point of contact for brand partners on campaign logistics, basic performance reporting, and deliverables.

: Maintain documentation, ensure data accuracy in internal systems, and support process improvements across campaign workflows.

What You Will Bring:

• Customer-First Approach : You’re passionate about supporting clients and helping brands succeed. You thrive in a service-oriented, team-first environment.

• Strong Organizational Skills : Ability to manage multiple priorities, keep timelines on track, and stay detail-focused in a fast paced environment.

• Analytical Thinking : Comfortable working with data, creating reports, and drawing insights to improve outcomes.

• Teamwork & Communication : Strong written and verbal communication skills. You can coordinate across internal teams and convey clear information to stakeholders.

• Growth Mindset : Eagerness to learn about digital advertising, brand marketing, and e-commerce trends.

• Proven experience in digital advertising, marketing, or a client support role. Familiarity with digital media, advertising KPIs, and campaign execution. Experience using reporting tools and ad platforms

Technology/ Home & Garden Account Manager (Hard Goods, UK Seller Development)

You will work with strategically important brands, and sellers within Technology and Home and Garden to grow the business and improve customer satisfaction. This role reports into the Hard Goods Lead and you will work alongside another account managers.

What You Will Accomplish

• Lead and develop the relationship with key brands and sellers

• Support sellers to achieve top-rated seller standards and customer satisfaction, such as improving fulfilment and customer service

• Influence sellers to run promotions, or participate in coupons

• Support sellers to optimise their listings and close range gaps

• Collaborate to improve availability for key products

• Increase visibility of your sellers’ products, applying best practice of advertising and securing secondary space such as: homepage, Daily Deals, events pages, CRM and potentially PR

• In some instances, negotiate, and deliver, annual contracts to improve eBay shoppers’ experience and grow GMV

• Collaborate with brands to increase awareness and improve our customers’ experience

What You Will Bring

• Previously worked within the online or retail environment, preferably with experience within Technology or Home and Garden

• Able to work tactically to drive & respond to business performance

• Comfortable working with data to make business decisions

• Comfortable presenting internally and externally

• General proficiency with tools, systems, and procedures required to accomplish the job, especially Google Workspace

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