Ebay Implementation Specialist UK DE 

United Kingdom, England, London 

753815400

What you will accomplish:

• Guide enterprise and strategic merchants through the process of establishing their account on eBay, leveraging their third-party software or other tools, and ensure they can create listings, update listings, and retrieve orders successfully

• Troubleshoot merchant and partner concerns, own issues to resolution, and communicate progress while also advising merchants on marketplace and eBay Live practices

• Successfully transition merchants from Onboarding to the appropriate Account Management teams

• Identify areas for process optimization within our team, our partners, and eBay working with the correct teams to address

• Collect and share feedback from merchants, regularly advocating for their needs

• Document projects and interactions in Salesforce, tracking key performance data and updates in a timely manner

• Report on KPIs weekly

What you will bring:

• An understanding of implementing a business into eBay, utilizing eBay’s user interface, file processing, or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory on the core eBay sites in the United Kingdom and Germany, as well as the eBay Live Platform in these regions.

• Understanding how marketplaces function – including inventory control, basic business account, eCommerce marketing, customer service, etc. – and willingness to learn and speak to merchant best practices

• Ability to learn and speak to eBay’s API, feeds, and other pathways for onboarding

• Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change

• Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop

• Passionate about the eBay marketplace and seller community