Ebay Live Operations Specialist 

United Kingdom, England, London 

760717755

What You Will Accomplish:

• Serve as a key point of contact for seller-related issues, demonstrating deep empathy and a strong understanding of the seller experience in both the UK and DE markets.

• Collaborate closely with Customer Support and Product teams across regions to identify, report, and monitor seller-impacting issues.

• Ensure timely communication with sellers by documenting, tracking, and providing updates on issue resolution progress.

• Proactively gather seller feedback to identify recurring pain points and help drive meaningful product improvements.

• Support and scale seller communications for eBay Live events, ensuring alignment with existing protocols and best practices.

• Help automate communication workflows as the initiative grows, ensuring a seamless experience for participating sellers.

• Design and implement streamlined operational processes to support eBay’s livestream commerce initiatives.

• Translate seller insights into actionable training materials and support resources to empower sellers using the platform.

• Strengthen operational trust and safety on live streams by developing clear guidelines and processes in collaboration with PMO, Legal, Analytics, Product, and Operations teams.

• Monitor livestream activity for potential abuse, fraud, or violations; investigate reported incidents and enforce appropriate actions following approved procedures.

What you will bring:

• Strong experience in tech operations, preferably at a commerce marketplace or in live selling formats

• Prior experience in creating and implementing operations processes with high customer empathy

• Strong communication, and problem-solving skills.

• Strong organisational skills

• Strong ability to multi
  task and a bias for action

• At least 3+ years of experience

• German speaking is not a requirement

• Travel required on occasion