Partner Account Manager jobs at Cisco in India, New Delhi

You’ll play a key role in driving strategic growth initiatives by leading joint go-to-market (GTM) engagements with our IT Service Provider partners (ITSP), helping shape Cisco's vision in AI Ready Data Centers, Future-Proof Workplaces, and Digital Resilience adoption.

• Drive accelerated revenue growth with assigned ITSP globally
• Develop and execute joint growth plans, including dollar/percentage goals and investment milestones
• Establish and maintain executive relationships with partners and internal Cisco stakeholders
• Own reporting, progress tracking, and course correction on growth initiatives
• Identify and develop co-innovation opportunities across multiple architectures
• Create joint reference solutions with clear business outcomes
• Drive enablement, sales practice building, and partner investment frameworks
• Deliver impactful communications, sales enablement, and promotions
• Handle budgets, ROI metrics, and contract oversight
• Influence partner strategy through financial and market trend insights

• 10+ years of experience in channel or sales roles within high-tech environments
• Prior experience working in multifaceted, start-up-like sales organizations
• 5 years Domain expertise in system integrator and IT service provider GTM models
• Shown success in leading sophisticated projects and cross-functional teams

• Strong understanding of AI, security, enterprise networking, and observability
• Executive-level communication and partner financial acumen
• Analytical and problem-solving capabilities with a creative approach
• Experience in business development or strategy/planning roles
• Strong technical and business acumen in Cisco solution portfolios
• Strong strategic thinking and presentation skills in matrixed organizations

Client Relationship Management:

• Act as the primary point of contact for assigned accounts, ensuring strong, lasting relationships.
• Regularly communicate with clients via phone, email, or virtual meetings to understand their needs and address any concerns.
• Proactively monitor and manage the client’s satisfaction, ensuring that services and products meet or exceed expectations.

• Develop and execute strategies for expanding business opportunities within existing client accounts.
• Identify upsell and cross-sell opportunities, proposing tailored solutions to meet client needs and drive account growth.
• Ensure timely resolution of any client issues and concerns to maintain customer satisfaction and retention.
• Develop and execute a 1-3 year strategic account plan aligned with the client's long-term goals.
• Identify and pursue transformational business opportunities to increase Cisco's wallet share.

• Manage & full fill the client requirements of various architectures through Cisco partner eco systems
• Work closely with internal teams Sales, Account Executives, Solution Engineering teams to meet client requirements
• Provide comprehensive business reporting and forecast management using methodologies like MEDDPICC.

• Collaborate with wit all internal team to prepare proposals, quotes, and presentations tailored to client needs.
• Collaborate with cross-functional teams to manage and grow all revenue streams from the account.
• Provide support during contract negotiations and renewals, helping clients understand the value proposition and ensuring they receive optimal service.
• Assist in setting up and managing customer accounts in the SFDC.

• Address and resolve any issues or concerns raised by clients in a timely and professional manner.
• Act as an advocate for the client within the company, ensuring their needs are met and any challenges are addressed effectively.

• Stay up to date with industry trends, market developments, and competitor activity to provide relevant insights to clients.
• Identify new opportunities within your accounts or potential new clients by analyzing market conditions and client needs.

• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with clients, internal teams, and stakeholders.
• Client-Focused: Ability to build and maintain strong relationships with clients, ensuring their satisfaction and business growth.
• Project Management: Strong organizational and project management skills, with experience in handling multiple clients and projects simultaneously.
• Sales Acumen: Ability to identify and capitalize on sales opportunities to drive business growth within assigned accounts.
• Problem-Solving Skills: Strong critical thinking and problem-solving abilities to resolve client concerns effectively and efficiently.
• Self-Motivated: Ability to work independently, handling accounts and projects remotely while ensuring high levels of productivity and client satisfaction.
• Tech-Savvy: Comfortable using all internal tools SFDC, and virtual communication platforms like WebEx
• Attention to Detail: Meticulous attention to detail to ensure accuracy in communications, reports, and account management.
• Strong analytical and decision-making abilities.
• Passion for technology and innovation.

• Bachelor’s degree in engineering or business management.
• Proven experience in account management, selling solutions, subscriptions and services (10 years minimum).
• Proficient in using CRM systems e.g. Salesforce and office productivity software
• A strong understanding of digital tools and platforms used in virtual communication, collaboration, and project management.
• Proven track record of selling to enterprise accounts.
• Strong organizational and time management skills.
• Demonstrated ability to influence senior executives and decision-makers.
• Comprehensive understanding of Cisco products, services, and solutions.

To be shared

, Ensure to create managed services offer. Help the partner to align GTM

• Evaluate current partner's technical readiness relative to Cisco’s technical strategy (solutions, services, product, quality of service, reputation) and identify gaps in readiness
• Provide technical direction and influence new and existing partners toward developing new Cisco solutions and services offerings.
• Work with and influence partner to develop new partner practices aligned with Cisco’s architectural plays
• Coordinate with PAM, Partner SE leader & Extended Team in structuring new partnerships

Market Analysis and Planning

• Provide strategic feedback regarding partner landscape, and technology and solution trends within a local market (strategic)

• Build the partner Technical Business Plan
• Analyze and give recommendations on partner technical needs, goals, and objectives. Involve learning partners and internal partner training to help the partner reach a higher technical sales and service capability
• Ensure partner technical resources are provided appropriate products, solutions and architecture training. Assist in training partner sales teams
• Provide positioning and real time use case development training (for partner to use with customer) to senior partner technical leadership. Focus training around architecturally positioning Cisco solutions and services
• Participate in development, measurement and management of the partner’s Technical Readiness Plan
• Apply Requirements Processes as needed for key features / product requests

• Adapt existing or develop new Cisco solutions that address a specific partner need
• Cross communicate Cisco and partner value propositions, especially between partner and Cisco field SEs
• Aggressively capture insight into strategic / high-value opportunities that the partner is pursuing and connect with Cisco field team

• Act as key contact and customer first contact point for partner technical issues within Cisco
• Educate partners and promote use of Cisco remote support model and effective use of partner and customer support tools (e.g. TAC, TSN, Partner Helpline, PDI, etc.)

• Be the technical inspiring leader
• To show the value proposition thru partner practices
• Provide feedback to Cisco business units (Products and Marketing) on features and solutions gaps in current products and coordinated solutions (Cisco / other vendors)
• Research and build collateral positioning the technical trends of the internetworking industry
• Become an expert in competitive landscape nuances in local market
• Actively participate and contribute to Cisco technical community discussions

Qualify (Partner Led)

• Assist partner in refining and researching technical requirements of an opportunity
• Provide support in customer meetings and seminars
• Assist partner in qualifying customer technical requirements

• Bachelor of Engineering degree or equivalent
• 8-11 years field technical sales experience as a Solutions Engineer or equivalent
• Advanced technical knowledge in the Networking (SDx/Wireless), Security and Cloud & Datacenter technologies.
• Demonstrated self-starter and innovator
• Validated relationship building skills
• Great teammate
• Shown ability to focus and achieve goals
• Perform daily with the highest degree of integrity

• Formulate and communicate a solution / vision
• Experience working with and handling large enterprises and public-sector customers.
• Working experience with large partnerships.