Customer Experience Manager jobs at Cisco in Germany
Cisco NX Customer Success Specialist Germany, Bavaria
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Key Responsibilities:
- Capital Project Planning: Using agreed upon business requirements from our WPR partners, develop comprehensive project plans that align with the strategic objectives of the organization.
- Portfolio Management: Oversee the performance of multiple projects, ensuring they are on track in terms of scope, schedule, and budget.
- Budget Management: Partner with our Commercial Management Office to oversee the budget development and financial project controls. Partner with our business managers on our budget submission to our Capital Finance Review Board.
- Stakeholder Engagement: Serve as a primary point for stakeholder engagement in the Bangalore portfolio, providing updates on portfolio performance and addressing concerns.
- Team Coordination: Lead, coach, and motivate Cisco project team members and Project Managers leading the projects in your portfolio, and influence them to take positive action and accountability for their assigned work.
- Risk Management: Identify and manage project dependencies and critical path, assess risks, and develop risk mitigation strategies.
- Reporting: Track project milestones and deliverables, and prepare status reports for senior management.
- Performance Monitoring: Track and report on project metrics and performance indicators to senior management.
- Process Improvement: Continuously evaluate and improve project management processes and methodologies to enhance efficiency and effectiveness.
Minimum Qualifications:
- Bachelor’s or Master’s degree in Project Management, Construction Management, Business Administration, or a related field.
- Extensive experience in project and program management (8-10 years minimum), with a strong focus on construction capital program management and program delivery management for construction projects.
- Expertise in managing diverse teams of vendors and contractors across multiple projects.
- Demonstrates proficiency in concise reporting and clear communication when providing updates to senior leadership.
- Proficiency in project management software tools.Preferred Qualifications:
- Excellent communication and leadership skills.
- Knowledge of local regulations and industry standards in California and other US states.
- Strong analytical and problem-solving skills.
- Experience in managing projects in sectors such as infrastructure, construction, or IT.
- Certification in project management (e.g., PMP, PRINCE2) is a plus.
- Ability to work in a fast-paced and dynamic environment.
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Cisco Customer Experience Leader Services & Software adoption Germany, Hesse
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Travel required – up to 30%
Meet the Team
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth.
Your Impact
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives .
Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
Own financials, including services revenue and margin, and make strategic financial decisions.
Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improv ing customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Minimum qualifications:
Knowledge of at least one technology architecture.
3 years of delivery experience and a solid understa n ding of software lifecycle practices .
Experience in developing and cultivating strong relationships with executive level customers.
Experience leading diverse, cross-functional virtual teams in a collaborative, matrixed organization.
Experience with recurring revenue concepts, margin and attrition.
You are proficient in the German language
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Travel required – up to 30%
Meet the Team
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth.
Your Impact
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives .
Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
Own financials, including services revenue and margin, and make strategic financial decisions.
Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improv ing customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Minimum qualifications:
Knowledge of at least one technology architecture.
3 years of delivery experience and a solid understa n ding of software lifecycle practices .
Experience in developing and cultivating strong relationships with executive level customers.
Experience leading diverse, cross-functional virtual teams in a collaborative, matrixed organization.
Experience with recurring revenue concepts, margin and attrition.
You are proficient in the German language
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Cisco Customer Experience Principal/ Director Germany, North Rhine-Westphalia, Bonn
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Travel required - up to 40%
As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include:* Driving software, services adoption, taking care of value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention.* Developing and maintaining strong executive and technical relationships with customer organisations and partners to understand their challenges and objectives and advocating for their needs within Cisco.* Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions.* Building and implementing use case driven driven adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.
You will orchestrate CX resources to drive adoption. You will also work closely with Sales, Renewals, Solution Development Architects (SDA), and Deal Acceleration teams to assist in driving Annual Recurring Revenue (ARR) and growth.
* Deep knowledge of the SP related HW/SW technology ( preferred deep Cisco solution knowledge) including the AI and cloud related technologies. In combination with this deep understanding of the SP business trends ( includes managed services)* Deep understanding of service delivery including Managed Services and software lifecycle practices.* Proven experience developing and maintaining strong executive relationships and real examples from your working history.* Proven experience leading virtual cross-functional teams in a matrix organization* Strong experience with recurring revenue concepts, margin and attrition.* Fluency in the German language is also necessary.
Cisco Senior Customer Success Specialist Germany, Bavaria
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Your Impact
As CSS you will:
- Leverage deep technical expertise, business savvy, and automation skills to deliver consultative solutions and drive customer success.
- Communicate complex technical concepts to diverse audiences ensuring alignment and understanding through strategic discussions and interactive presentations in both remote and in-person settings.
- Act as a trusted advisor to large customers, understanding their unique needs. Develop and execute strategic technical adoption plans to align deployment decisions with long-term business objectives. Lead architectural initiatives and resolve product challenges within your area of expertise, collaborating with the team as needed to support the entire Cisco portfolio.
- Collaborate with Account teams, Customer Success teams, and Partners to enhance customer adoption, address product concerns, and drive incremental growth.
- Provide feedback to Product Management to contribute to product and offer improvements.
Minimum Qualifications
- Proven experience in technical consulting or direct customer engagement roles, with expertise in networking domain methodologies
- Expert-level knowledge of Cisco's Networking Architecture and the ability to integrate across multiple architectures.
- Expertise in automation including APIs integrations.
- Expertise with public cloud providers such as AWS, Azure, GCP and virtualization technologies.
- BS or equivalent experience in Engineering or related field of study
Preferred Qualifications
- Knowledge of Campus Network (Enterprise Wired/ Wireless, SD Access/ ISE), Routing & Switching and SD WAN products, Cisco Catalyst Center, Meraki.
- Suggested Certifications: DevNet, CCNA, CCNP, or CCDP , CCIE, CISM, CISSP, or equivalent.
- Strong customer-centric mentality with the ability to proactively understand and address customer needs.
- Excellent communication skills to engage both technical architects and C-level executives.
- Proven ability to work collaboratively across internal and external teams in both remote and face-to-face environments.
- Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals.
- Demonstrates shown execution ability with relevant technologies, driving successful customer outcomes
- German Language skills
Cisco Senior Product Manager NSX Germany, Bavaria, Munich
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Your Impact
As a Senior Product Manager, you will:
- Be the voice of the customer within the Isovalent team, learning directly from customers about their needs and pain points they have and ensuring that our solutions are best position to address those concerns and win in the market.
- Shape product strategy by combining your vision for the product with a deep understanding of the customer needs, a strong grasp of the overall market and competition, and a collaborative approach to working with engineering to understand what we are uniquely well-positioned to build.
- Champion our products, effectively communicating the value of Isovalent both internally and externally. This includes collaborating with marketing on product messaging and associated marketing content, and being an active part of the sales process (particularly for early-stage products) and presenting in EBCs to help educate customers.
- Be the CEO of the product ensuring that all parts of the organization (engineering, customer success, marketing, and sales) are working in unison to make customers successful with the product and build the associated business.
Minimum Qualifications
- 15+ years of experience in a customer-facing facing role in the enterprise infrastructure space.
- 10+ years of experience with enterprise datacenter networking technology, including both physical (e.g., Cisco) and virtual (e.g., VMware NSX) networking solutions.
- 3+ years working with Kubernetes in a networking and security context.
- 3+ years of experience working with public cloud providers (e.g., AWS, Microsoft, Google) in a networking & security context.
- Experience presenting to technical and business stakeholders at industry events and other forums
Preferred Qualifications
- Deep experience engaging constructive directly with highly technical engineering teams to help them understand customer requirements and the competitive market.
- Experience in defining product strategy for networking and security in cloud-native environments.
- Deep expertise in VMware NSX product capabilities and customer requirements.
- Strong familiarity with Linux-based systems and Linux networking.
- Experience collaborating with technical sales teams, including enablement programs or structured training initiatives.
- Track record of working with product and marketing teams to integrate customer feedback into product strategy and messaging, with examples such as published whitepapers, product launches, or customer case studies.
- Experience coordinating with technical marketing to develop high-impact customer-facing content, including technical demos, presentations, and competitive analyses.
- Ability to collaborate cross-functionally and build consensus on product strategy
- Expertise in networking, network security, load-balancing.
- Ability to navigate complex orgs and drive awareness and alignment on product strategy.
Cisco Asset Manager Germany, Bavaria
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Role & Responsibilities
- Define customer’s business structure and associated Cisco assets (HW and SW) that will be handled under the service scope.
- Combine Customer, Network and Cisco’s view into an IB baseline designating the device quantity, type, location, service coverage and additional asset attributes.
- Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
- Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable)
- Coordinate and assist the customer with their "Smart Account" strategy to centrally organize licenses, devices, and specific license agreements based on business needs.
- Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).
Eligibility & Qualifications
- Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer’s needs
- A proficient communicator that is assertive and inspires trust in others
- Proactive, self-sufficient, and highly organised with outstanding time managements skills.
- Can-do-attitude and eagerness to deliver the best customer service in class
- Bachelor's degree/Graduate preferred
- At least 5 years of overall customer engagement/service experience
- Fluent English and German speaker (other languages are also a plus!)
- Able to travel abroad quarterly as required
- Knowledge of the industry, Cisco products and services
Cisco Partner Success Manager Germany, North Rhine-Westphalia, Dusseldorf
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This position offers a hybrid working model with travel required upto 50%
What You'll Do
As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
- Enabling key Partners to own the adoption of Cisco Software through available programs.
- Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.
- Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
- Acting as a liaison between Partners and Cisco’s CX product teams, sharing feedback to advise on product development and improvements.
- Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
- Managing services and service creation
Who You'll Work With
You will collaborate with our Partners and Customer Success Specialist Teams to drive software adoption. Additionally, you will partner with our Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).
Who You Are
You are proficient in the German language.
Minimum qualifications:
- Experience with development and execution of adoption plans across technology portfolio (e.g. Security, Observability, Networking)
- 2 years of Partner enablement including software adoption across Partner ecosystem/building service propositions with partners
- Experience of building and driving strong relationships within the partner and partner sales community based on trust
- Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships
- Experience with recurring revenue concepts, margin and attrition.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
Key Responsibilities:
- Capital Project Planning: Using agreed upon business requirements from our WPR partners, develop comprehensive project plans that align with the strategic objectives of the organization.
- Portfolio Management: Oversee the performance of multiple projects, ensuring they are on track in terms of scope, schedule, and budget.
- Budget Management: Partner with our Commercial Management Office to oversee the budget development and financial project controls. Partner with our business managers on our budget submission to our Capital Finance Review Board.
- Stakeholder Engagement: Serve as a primary point for stakeholder engagement in the Bangalore portfolio, providing updates on portfolio performance and addressing concerns.
- Team Coordination: Lead, coach, and motivate Cisco project team members and Project Managers leading the projects in your portfolio, and influence them to take positive action and accountability for their assigned work.
- Risk Management: Identify and manage project dependencies and critical path, assess risks, and develop risk mitigation strategies.
- Reporting: Track project milestones and deliverables, and prepare status reports for senior management.
- Performance Monitoring: Track and report on project metrics and performance indicators to senior management.
- Process Improvement: Continuously evaluate and improve project management processes and methodologies to enhance efficiency and effectiveness.
Minimum Qualifications:
- Bachelor’s or Master’s degree in Project Management, Construction Management, Business Administration, or a related field.
- Extensive experience in project and program management (8-10 years minimum), with a strong focus on construction capital program management and program delivery management for construction projects.
- Expertise in managing diverse teams of vendors and contractors across multiple projects.
- Demonstrates proficiency in concise reporting and clear communication when providing updates to senior leadership.
- Proficiency in project management software tools.Preferred Qualifications:
- Excellent communication and leadership skills.
- Knowledge of local regulations and industry standards in California and other US states.
- Strong analytical and problem-solving skills.
- Experience in managing projects in sectors such as infrastructure, construction, or IT.
- Certification in project management (e.g., PMP, PRINCE2) is a plus.
- Ability to work in a fast-paced and dynamic environment.
These jobs might be a good fit
