Cisco Customer Experience Principal/ Director 

Germany, North Rhine-Westphalia, Bonn 

373155010

Travel required - up to 40%
As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include:* Driving software, services adoption, taking care of value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention.* Developing and maintaining strong executive and technical relationships with customer organisations and partners to understand their challenges and objectives and advocating for their needs within Cisco.* Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions.* Building and implementing use case driven driven adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.
You will orchestrate CX resources to drive adoption. You will also work closely with Sales, Renewals, Solution Development Architects (SDA), and Deal Acceleration teams to assist in driving Annual Recurring Revenue (ARR) and growth.
* Deep knowledge of the SP related HW/SW technology ( preferred deep Cisco solution knowledge) including the AI and cloud related technologies. In combination with this deep understanding of the SP business trends ( includes managed services)* Deep understanding of service delivery including Managed Services and software lifecycle practices.* Proven experience developing and maintaining strong executive relationships and real examples from your working history.* Proven experience leading virtual cross-functional teams in a matrix organization* Strong experience with recurring revenue concepts, margin and attrition.* Fluency in the German language is also necessary.