Jobs at Cisco in Australia, Sydney

CORE RESPONSIBILITIES

Strategic Planning:

• Lead the planning and execution of integrated marketing programs aimed at driving customer acquisition, expansion, and pipeline growth. Programs include Splunk-led events, regional sponsorships, executive engagements, C-level thought leadership, hands-on workshops, and webinars.
• Collaborate with APAC cross-functional marketing teams to align marketing strategies with regional priorities and deliver impactful outcomes for the ANZ market.
• Work closely with the Demand Generation (Digital Sales) team to optimise conversion of marketing leads to Marketing Converted Pipeline (MCP).

CROSS-FUNCTIONAL COLLABORATION AND COMMUNICATION:

• Partner with ANZ field partner marketing managers and channel leaders to ensure optimal allocation and utilisation of MDF funds.
• Foster strong collaboration with APAC regional, global corporate, and local teams to achieve impactful results through Splunk global or regional campaigns.

DATA-DRIVEN DECISION MAKING:

• Own all ANZ marketing metrics related to pipeline growth, executive engagement, lead generation, and brand awareness.
• Track, measure, and analyze marketing performance metrics to continuously refine and optimise marketing activities.
• Use data insights to enhance program effectiveness and ensure activities are delivered on time and within budget across ANZ.
• Regularly communicate marketing results and impact to key stakeholders within ANZ and APAC marketing.

TEAM DEVELOPMENT:

• Collaborate with other marketing resources in ANZ to co-create integrated marketing plans that include field events, partner marketing, digital marketing, campaigns, and customer advocacy initiatives.
• Foster a growth mindset within the team through coaching, mentorship, and promoting innovative marketing approaches.
• Encourage continuous improvement by experimenting with new marketing strategies, tools, and technologies to optimise outcomes.

DESIRED QUALITIES:

• Collaborative: Excellent teamwork skills, working well with APAC marketing teams, cross-functional stakeholders, and leadership.
• Resilient: Demonstrates a positive attitude towards challenges, adapting to changes, and persevering to achieve goals.
• Strategic: Ability to synthesize insights, prioritize investments, and drive measurable impact through marketing activities.
• Innovative: Continuously seeking new ways to improve marketing programs and adapt to changing market conditions.

REQUIREMENTS:

• Minimum of 8+ years of B2B field marketing experience in ANZ and 5+ yrs experience in people management
• Experience with B2B software marketing with demonstrable success as ANZ Marketing team lead is essential and advantageous.
• Proven ability to collaborate with cross-functional teams in APAC to achieve successful outcomes.
• Exceptional project management skills with a strong attention to detail.
• Excellent communication skills, both written and verbal.
• Positive, "can-do" attitude with a willingness to roll up your sleeves and get things done.
• Familiarity with Salesforce.com and Tableau is preferred.

Stakeholder Intimacy:

• Build strong partnerships and provide daily operational support to the theatre Sales VP and Senior Leadership Team.

• Identify and log operational problems (process, policy, and capability) to drive simplification, automation, productivity, and overall experience.
• Promote awareness and adoption of solutions and enhancements.

• Participate in theatre forecast calls to understand key priorities for the week, month, and quarter.
• Ensure weekly operationalization of commitments through multi-functional engagements (sales, channel, finance, IT) and update customers on progress and required actions.
• Prepare sneak peeks for respective theatre and segments during critical period-ends.

• Offer advisory, enablement, and organisational change support for field/customer operations regarding tools, policies, and processes.
• Consult on supply chain issues and constraint management.
• Provide operational design for complex hardware deals and assure deal quality.
• Analyze and resolve issues related to bookings and backlog management.
• Conduct customer operational business reviews.
• Advise sales teams on Cisco’s crediting and compensation policies, including system-driven credit rules, bookings policies, and changes to compensation programs.
• Handle customer issues and ownership accountability, including at the executive level.
• Identify and address seller problems proactively, collecting feedback to follow through.
• Lead process and system automation initiatives by submitting change requests and collaborating with cross-functional teams (e.g., IT, process management) until implementations are completed.

• Provide ongoing coaching and mentorship to team members to enhance their skills and career development.
• Implement performance assessment frameworks to regularly evaluate employee performance and provide constructive feedback.
• Identify training needs and develop training plan that address team skill gaps and promote continuous learning.

• Requires a BA/BS degree or equivalent plus 7+ years of related experience.
• Project Management certification is a plus.
• Proficiency in written and spoken English is essential.

• Knowledge and experience of end-to-end operational processes.
• Experience in leading and managing teams is a plus.
• Demonstrable ability to drive multi-functional and/or global initiatives.
• Background in environments undergoing significant business transformation and leading organisational change.
• Additional advantages include Cisco ordering or technology knowledge/certification (Product, Services, or Software), sales operations experience, understanding of Cisco’s Partner Programs, and familiarity with software operations and enterprise agreement deal structures.

• Ability to work multi-functionally within and outside Commerce Operations.
• Deep operational knowledge of processes, policies, capabilities, Cisco organization, and multi-functional team alignment.
• Ability to listen to customers and translate their priorities into actionable steps.
• Capacity to articulate client sentiments and feedback into actionable insights and problem descriptions.
• Proficient in analyzing trends and using analytics for problem identification.
• Good communication and relationship-building skills.
• Accountability for client/stakeholder experience and operational performance.
• Competence in handling customer issues, including at the executive level.
• Specific understanding of customer structure, systems, requirements, and challenges.

• Webex Collaboration leadership
• Cisco Global CX Business Unit leadership and product management
• Collaboration Product Sales Specialists and Solution Architects
• Cisco Account Management Teams and executive stakeholders
• Channel Partners

Key Responsibilities

• Thought Leadership: Represent Cisco in strategic customer engagements, distilling global messaging into narratives that resonate with APJC markets, delivering keynotes, hosting roundtables, and evangelizing Cisco's innovations in AI-driven customer experience, including proactive engagement, AI agents, and human-agent collaboration.
• Customer Engagement: Partner with strategic customers to co-develop long-term transformation plans, provide executive-level support, and offer insights on market trends and solution opportunities.
• Alliance Relationships: Strategic Alliances: Form and drive strategic partnerships with third-party adjacent solution providers in the Customer Experience (CX) space, including leading CRM vendors such as Salesforce (SFDC) and ServiceNow.
• Market Differentiation: Position Cisco as a leader in CX by aligning with best-in-class third-party solutions, enabling innovative offerings and driving customer success.

Minimum Qualifications:

• Experience with Customer Experience technologies such as Contact Centre solutions (preferably CCaaS), digital and conversational AI/ML, bots, workforce optimization and digital messaging platforms (CPaaS)
• Credibility and depth in the CX domain, ideally with regional experience across APJC.
• A strong background in selling and evangelizing SaaS and enterprise software to C-Suite, Line of Business, and IT buyers, specifically in the CX technologies vendor space.
• Proven experience in business development, strategy, or sales leadership roles, preferably within the technology or customer experience sectors.
• Expertise in developing and executing go-to-market strategies and driving measurable business outcomes.
• You thrive on complexity, can simplify the story, and are comfortable presenting to internal executives, customers, partners and analysts alike.

Preferred Qualifications:

• Excellent communication and strategic planning skills, while being self-motivated with a focus on execution.
• Strong collaboration skills with the ability to work across cultures and functions
• A passion for innovation and a deep understanding of AI-powered customer experience solutions.
• Strategic and creative thinker with the ability to propose innovative strategies for significant growth and technology adoption.

Work Authorisation for Australia: Must be authorised to work in Australia without requiring sponsorship now or in the future

Your Impact

You will be focusing on the following foundational elements:

• Campus and remote networking solutions (wired and wireless);
• Internet and network performance tools to improve remote user experiences;
• Real-time collaboration tools, including smart workspace technologies and workflows;
• Smart network sensors and low voltage building solutions;
• Zero-trust security architectures

• Understand customer needs and clearly articulate how Cisco’ solutions address them
• Design and communicate a clear technical vision to transform customer workplace environments
• Demonstrate deep product and solution knowledge through product demonstrations, Proof of concept (POC) labs and technical workshops
• Build training content, demos and labs to support customer enablement initiatives.
• Collaborate with Product Management, Engineering, Sales and Services team to improve solutions
• Partner with Services Sales to define implementation strategies and services

• 5+ years technical pre-sales experience with one or more of the following:
• Campus networking products and solutions, such as Cisco switches, wireless networks, Cisco Spaces and software-defined networking
• Collaboration endpoints and real-time collaboration tools
• Zero-Trust Security Architectures
• Network visibility and analytics

• Proven experience in demonstrating technical solutions and delivering multi-architectural Proof-of-Concept (PoC) tests

• Formal certification in any/all of the above Cisco solutions would be an advantage.
• Experience with IoT technologies and building control/management systems is a plus
• Strong communication skills to present technical architectures, solutions and products to key decision-makers from Managers to Directors and above.
• Comfortable delivering presentations to both small and large audiences.