Cisco Head Growth Alliances Webex CX Solutions 

Australia, New South Wales, Sydney 

911340165

• Webex Collaboration leadership
• Cisco Global CX Business Unit leadership and product management
• Collaboration Product Sales Specialists and Solution Architects
• Cisco Account Management Teams and executive stakeholders
• Channel Partners

Key Responsibilities

• Thought Leadership: Represent Cisco in strategic customer engagements, distilling global messaging into narratives that resonate with APJC markets, delivering keynotes, hosting roundtables, and evangelizing Cisco's innovations in AI-driven customer experience, including proactive engagement, AI agents, and human-agent collaboration.
• Customer Engagement: Partner with strategic customers to co-develop long-term transformation plans, provide executive-level support, and offer insights on market trends and solution opportunities.
• Alliance Relationships: Strategic Alliances: Form and drive strategic partnerships with third-party adjacent solution providers in the Customer Experience (CX) space, including leading CRM vendors such as Salesforce (SFDC) and ServiceNow.
• Market Differentiation: Position Cisco as a leader in CX by aligning with best-in-class third-party solutions, enabling innovative offerings and driving customer success.

Minimum Qualifications:

• Experience with Customer Experience technologies such as Contact Centre solutions (preferably CCaaS), digital and conversational AI/ML, bots, workforce optimization and digital messaging platforms (CPaaS)
• Credibility and depth in the CX domain, ideally with regional experience across APJC.
• A strong background in selling and evangelizing SaaS and enterprise software to C-Suite, Line of Business, and IT buyers, specifically in the CX technologies vendor space.
• Proven experience in business development, strategy, or sales leadership roles, preferably within the technology or customer experience sectors.
• Expertise in developing and executing go-to-market strategies and driving measurable business outcomes.
• You thrive on complexity, can simplify the story, and are comfortable presenting to internal executives, customers, partners and analysts alike.

Preferred Qualifications:

• Excellent communication and strategic planning skills, while being self-motivated with a focus on execution.
• Strong collaboration skills with the ability to work across cultures and functions
• A passion for innovation and a deep understanding of AI-powered customer experience solutions.
• Strategic and creative thinker with the ability to propose innovative strategies for significant growth and technology adoption.