Cisco ANZ Field Operations Leader 

Australia, New South Wales, Sydney 

357299243

Stakeholder Intimacy:

• Build strong partnerships and provide daily operational support to the theatre Sales VP and Senior Leadership Team.

• Identify and log operational problems (process, policy, and capability) to drive simplification, automation, productivity, and overall experience.
• Promote awareness and adoption of solutions and enhancements.

• Participate in theatre forecast calls to understand key priorities for the week, month, and quarter.
• Ensure weekly operationalization of commitments through multi-functional engagements (sales, channel, finance, IT) and update customers on progress and required actions.
• Prepare sneak peeks for respective theatre and segments during critical period-ends.

• Offer advisory, enablement, and organisational change support for field/customer operations regarding tools, policies, and processes.
• Consult on supply chain issues and constraint management.
• Provide operational design for complex hardware deals and assure deal quality.
• Analyze and resolve issues related to bookings and backlog management.
• Conduct customer operational business reviews.
• Advise sales teams on Cisco’s crediting and compensation policies, including system-driven credit rules, bookings policies, and changes to compensation programs.
• Handle customer issues and ownership accountability, including at the executive level.
• Identify and address seller problems proactively, collecting feedback to follow through.
• Lead process and system automation initiatives by submitting change requests and collaborating with cross-functional teams (e.g., IT, process management) until implementations are completed.

• Provide ongoing coaching and mentorship to team members to enhance their skills and career development.
• Implement performance assessment frameworks to regularly evaluate employee performance and provide constructive feedback.
• Identify training needs and develop training plan that address team skill gaps and promote continuous learning.

• Requires a BA/BS degree or equivalent plus 7+ years of related experience.
• Project Management certification is a plus.
• Proficiency in written and spoken English is essential.

• Knowledge and experience of end-to-end operational processes.
• Experience in leading and managing teams is a plus.
• Demonstrable ability to drive multi-functional and/or global initiatives.
• Background in environments undergoing significant business transformation and leading organisational change.
• Additional advantages include Cisco ordering or technology knowledge/certification (Product, Services, or Software), sales operations experience, understanding of Cisco’s Partner Programs, and familiarity with software operations and enterprise agreement deal structures.

• Ability to work multi-functionally within and outside Commerce Operations.
• Deep operational knowledge of processes, policies, capabilities, Cisco organization, and multi-functional team alignment.
• Ability to listen to customers and translate their priorities into actionable steps.
• Capacity to articulate client sentiments and feedback into actionable insights and problem descriptions.
• Proficient in analyzing trends and using analytics for problem identification.
• Good communication and relationship-building skills.
• Accountability for client/stakeholder experience and operational performance.
• Competence in handling customer issues, including at the executive level.
• Specific understanding of customer structure, systems, requirements, and challenges.