Own and manage end-to-end projects and items, from initial scoping and stakeholder alignment through execution, testing, deployment, and post-launch support. Lead and deliver end-to-end Salesforce Customer Experience solutions, driving initiatives...
Description:Key Responsibilities:
- Own and manage end-to-end projects and items, from initial scoping and stakeholder alignment through execution, testing, deployment, and post-launch support.
- Lead and deliver end-to-end Salesforce Customer Experience solutions, driving initiatives such as Customer Success, Customer Support, Training, Services and more.
- Work closely with business stakeholders and technical teams to design and execute complex projects using both out of box features.
- Design and analyze various business processes and related data from the requirements gathering to implementation and roll out.
- Responsible for evaluating and recommending a configuration that maximizes software capabilities.
- Maintenance including problem (ticket) resolution within SLA and highest quality.
- Evaluate new tools to be implemented with integration to Salesforce to drive solutions to business process issues and maintain data integrity.
- Participate in Agile ceremonies and work within Scrum sprint cycles to prioritize, plan, and deliver Salesforce-related tasks and enhancements
Requirements- At least 3 years of hands-on experience as a Salesforce Administrator, with deep knowledge of Salesforce products, features, and system architecture.
- Experience with Service Cloud, Agentforce, Gainsight, Five9, Appinium– Advantage
- Excellent analytical and hands-on problem solving skills
- Experience analyzing, designing, optimizing and building robust solutions
- Outstanding interpersonal and collaboration skills, able to work well in a cross-functional environment
- Good technical understanding and ability to learn fast
- Excellent project management skills and ability to lead complex projects and rollouts – a BIG plus
- Ability to work in a dynamic and fast changing global environment
- Able to create documentation of requirements, business\technical design and test plans
- Excellent verbal and written communication skills in English – Must