Anti-money Laundering Supervisor - Transaction Monitoring Operations jobs at Capital One in United States, Richmond
Capital One Senior Operations Coordinator - Richmond VA Plano TX Work ho... United States, Virginia, Richmond
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Senior Coordinator (Entry level)
Locations:Richmond, VA, or Plano, TX
Type:Work from Home - Refer to Work from Home Living and Technology requirements below.
M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST
General Responsibilities:
Create positive memorable experiences with clients through day to day interactions
Diagnoses and understands client issues in real-time and offers solutions
Fulfills various requests related to customer accounts
Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
Inputs data changes on a wide variety of accounts
Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements
May make effective independent decisions, when necessary
Works with management to identify process improvements
Contributes in project settings in a limited capacity
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that isnotsupplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page
Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years experience in call center operations
Preferred Qualifications:
Bachelor's Degree
At least 3 years experience in call center operations
At least 1 years experience in process management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Manager Process Management - Affiliates Operations Team Hybr... United States, Virginia, Richmond
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This role would report directly to the Affiliate Operations lead, and would be responsible for building, launching, and maintaining an Affiliate Marketing process, which includes maintaining existing documentation (bringing it up to enterprise standards where necessary), creating new documentation to close potential gaps, managing ongoing control performance and testing. This role will also support the Discover integration helping to evaluate differences across our processes and standardize processes where applicable.
Responsibilities:
Meet all required process milestones by their due dates
Stakeholder management
Maintain a project dashboard
First point of contact for inquiries about the process, escalating to process owner when needed
Maintain accurate process documentation reflective of current process scope with updates as needed
Identify any gaps in existing process documentation and work with the team to create new documentation where necessary
Manage controls and support required control testing and compliance assessments
Oversight of required process testing calendar, including preparedness activities and assessment support
Coordinate responses to key audit requests in partnership with Risk teams and lead meetings with auditors
Represent the team in scoping sessions and ongoing meetings with partner teams seeking to implement new initiatives that will impact our existing processes
Main point of contact for anomalies and risk event remediation
Lead process discussions and decisions with Discover integration
Identify if new controls are required
Identify if new documentation is required
Key skills:
Influence/People leadership: This role will not immediately have direct reports, but requires you to get work done through others on the team informally
Communication/Stakeholder management: This role will require someone who can tailor their communication to external partners as well as a broad range of stakeholders, including leaders up to the VP level, auditors etc.
Problem solving/Organization: This role requires the oversight of key compliance and relationship functions within the team, and will be asked to identify and implement efficiencies in how those processes are managed
Teamwork/Collaboration: This is a highly collaborative role that will require working across different jobs families and potentially partnering closely with third parties
Basic Qualifications:
Bachelor’s degree or Military experience
At least 5 years of Process Management or Project Management experience
Preferred Qualifications:
Master's Degree or MBA
2+ years of experience supporting and partnering with marketing or technology teams
BPM, PMP, Lean, Agile or Six Sigma certification
Strong communication, problem solving and collaboration skills
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Senior Manager Global Partner Operations Hybrid United States, Virginia, Richmond
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Do these statements describe you? If so, please consider this role!
You take pride in delivering high-impact work that allows your team to grow & develop with a clear sense of purpose
You enjoy seeking and actioning stakeholder feedback
You get excited about using technology to solve problems while making connections that make work easier to get right
You enjoy leading at scale high-performing teams toward great results and transforming operations to provide exceptional service and insights
You thrive in service recovery - when something goes wrong you understand and evaluate the experience to make it right
Your ideal work style includes new challenges every day, making connections, and leading complex operations across multiple geographies
The Global Partner Services (GPS) organization is seeking a
Qualities you’ll bring:
Leadership
You are an influential, supportive leader with a passion for building a vibrant team culture.
You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence.
This role will lead and manage 2-3 direct reports and an overall organization of ~3,000 associates
Process and Operational Excellence
You have a proven track record of effectively leading well managed processes in an operations environment.
You utilize data and insights to monitor process and operations effectiveness and identify and implement continuous improvements.
You elevate needs & drive change, improving delivery, quality and efficiency to improve customer experience
Innovative Problem Solving
You enjoy solving complex problems across processes and technology and work well with others to identify problem statements and potential solutions
You have a deep understanding of operations and how small adjustments can have outsized impacts (both positive and negative)
Teamwork
You can work closely with others across a matrixed environment to improve dependencies and move shared work forward
You are a good communicator and active listener, making it easy for others to share ideas, concerns and feedback
Specifically this role will be responsible for:
Manage multiple LOBs stakeholder engagement
Leadership of multiple teams and verticals
Coach, develop, mentor direct reports and a broader multi level organization
Lead and manage projects and initiatives and partner on transforming our customer service journey to best in class
Manage 2-3 direct reports who will have direct reports as well; This Senior Manager will be a leader of leaders and will have oversight of thousands of associates in multiple geographies
Travel Expectations
Basic Qualifications:
High School Diploma, GED, or Equivalent Certification
At least 5 years of experience in Operations
At least 5 years of People Leadership Experience
At least 3 years of Relationship Management Experience
At least 3 years of Process Management or Project Management Experience
At least 3 years of experience using Google Suite or Microsoft Office
Preferred Qualifications:
Bachelor's Degree in Business, Organizational Behavior, Process Management, Human Resources or Mathematics
At least 6 years of experience in Operations
At least 6 years of People Leadership Experience
At least 5 years of Relationship Management Experience
At least 5 years of Process Management or Project Management Experience
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Anti-Money Laundering Financial Intelligence United States, Virginia, Richmond
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Role expectations:
Active working knowledge of current FIU investigative processes and procedures including having a general awareness of all applicable work types (e.g., Bank, Card, and COAF)
Assistance with pipeline queue work such as conducting alert and/or case investigations, while maintaining high standards of production and quality
Facilitation and assistance with the creation and/or maintenance of New Hire training, Refresher training, and other Departmental training initiatives.
Ad-hoc responsibilities include assisting people leaders with duties (e.g., SAR reviews when the supervisor is on PTO, run team huddles, etc.) and participate in appropriate meetings when overseeing teams for people leaders.
Identify opportunities to partner with groups outside of the department for collaboration, consistency, and awareness, when appropriate.
Identifying process and procedural improvements, proposing potential solutions, and owning/managing the execution of ideas and outcomes.
Acting as a “go-to” resource for leadership and investigators for questions and other various needs of the workstream while managing time in production and other responsibilities.
Effective management of queue, time, and calendar with an ability to escalate when appropriate.
Qualities Desired:A person best suited to the SME role would display a high level of experience, leadership, and influence. This person will excel in Capital One competencies but in particular should be:
A critical thinker who is able to identify enhancements and opportunities and develop and execute strong solutions, while fostering collaboration and teamwork among multiple individuals and workstreams;
A proficient communicator who can move seamlessly between oral and written communication and is able to tailor presentations to the audience;
An organized individual who prioritizes tasks appropriately, identifies and observes deadlines, and can manage multiple responsibilities at once;
A strong leader who understands the value of building consensus; and
A driven investigator with a strong understanding of AML risk, management practices, and regulatory requirements.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of Anti-Money Laundering (AML) experience within the financial industry
Preferred Qualifications:
2+ years of AML experience within the financial industry
1+ years of experience in Microsoft Office and Google Suites
Experience investigating complex cases involving high risk customers and typologies
Experience mentoring, conducting training, or public speaking
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Anti-Money Laundering Supervisor Enhanced Due Diligence United States, Virginia, Richmond
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Level:Sr. Associate
The Anti-Money Laundering (AML) Sr. Investigator II (AML Supervisor) supervises various AML processes, which includes suspicious activity investigations, currency transaction reporting, global sanctions screening, enhanced due diligence or other AML processes. The associate will work closely with AML Process Managers to perform other critical functions. The associate is also responsible for planning and conducting processes related to anti-money laundering and global sanction activities as well as managing the workflow of the AML analysis. The AML Supervisor coaches their team of investigators, and teaches others about AML processes through training and education.
Responsibilities:
- Quality Assurance: Perform quality assurance on draft Suspicious Activity Reports, sanctions reviews, CTR's, EDD reviews or other AML process.
- Escalation Handling: Handle escalated issues as appropriate for advanced investigation and analysis.
Basic Qualifications:
At least 2 years of Anti-Money Laundering (AML) experience
Preferred Qualifications:
- 1+ years of people management experience
- 3+ years of AML experience within financial services
- Certified Anti-Money Laundering Specialist (CAMS) certification, or Certified Protection Professional (CPP) certification, or Certified Fraud Examiner (CFE) certification
Chicago, IL: $86,000 - $98,200 for AML Sr. Investigator II McLean, VA: $94,600 - $107,900 for AML Sr. Investigator II Melville, NY: $103,200 - $117,800 for AML Sr. Investigator II New Orleans, LA: $86,000 - $98,200 for AML Sr. Investigator II New York, NY: $103,200 - $117,800 for AML Sr. Investigator II Plano, TX: $86,000 - $98,200 for AML Sr. Investigator II Richmond, VA: $86,000 - $98,200 for AML Sr. Investigator II Wilmington, DE: $86,000 - $98,200 for AML Sr. Investigator IIThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Anti-Money Laundering Sr Investigator United States, Virginia, Richmond
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Job Description:
The Anti-Money Laundering (AML) Sr. Investigator I supports various AML processes, which might include suspicious activity investigations, currency transaction reporting, global sanctions screening, enhanced due diligence or other AML processes. The AML Sr Investigator I will work closely with AML Process Managers to perform other critical functions.
Responsibilities:
-Review system generated alerts, assess impact to AML processes, conduct research as required, and document results in written format.
-Write suspicious activity reports, files CTR's, address sanctions alerts, and other applicable AML processes in accordance with regulations and time limitations.
-Provide feedback on alert rule effectiveness and partner with management and analysts to design new rules.
-Provide insight into various commercial banking products and services.
-Handle issues as appropriate for advanced investigation and analysis
.-Support team supervisors in executing certain responsibilities.
-Perform special projects as needed.
Basic Qualifications:
-High School Diploma, GED or equivalent certification
-At least 1 year of fraud experience, or investigative experience, or compliance experience.
At least 1 year of experience with Microsoft Office or Google Suite
Preferred Qualifications:
-2 years fraud experience, or investigative experience, or compliance experience
Bachelor's degree in Criminal Justice, or Fraud Prevention or Homeland Security
-3 years of experience in an Anti-Money Laundering capacity
-3 years of experience in the Financial Services industry
Work From Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found. To test your home internet from your personal computer at home, typeinto the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Work from Home Living Requirements
- Wilmington, DE / Richmond, VA / New Orleans, LA / Plano, TX / Jericho, NY / Chicago, IL / Mclean, VA/ Riverwoods, ILand be comfortable coming in person whenever required with no less than 24 hours notice.
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Senior Manager Operations Servicing Strategy United States, Virginia, Richmond
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As a, you will be part of a team responsible for transforming customer servicing and agent experiences. You will regularly influence multiple groups and act as a consultant to business partners in developing capabilities and executing sustainable customer and agent experiences. You will educate and gain buy-in from key stakeholders to ensure the technology and processes deliver breakthrough business results and radically transform customer service.
Specific responsibilities may include:
Partner with Customer Channels horizontal teams to optimize the Fraud and Disputes Operations (FDO) footprint
Partner with Customer Channels horizontal teams to transform the FDO network through queue simplification and blending of call and case work
Identify and implement strategies to improve agent quality
Identify and implement strategies to increase agent productivity and sustainably
Identify and implement strategies that enable load balancing across the network in response to spikes in demand without compromising quality
Manage a direct team of 5-7 associates
Leading Strategic Direction
Partnering closely with Line of Business leaders to ensure Operations is represented in the ideation, design and execution of their objectives through (1) Intent delivery and operational readiness (2) servicing strategy and (3) influencing their product roadmap through the delivery of insights and listening
Designs the strategic programs and initiatives partnering with project and product teams to integrate the customer and agent design to develop processes that track progress, identify and address issues
Leading high impact transformation initiatives and change management contributing to the overall outcomes, definition, scoping, design, and delivery
Influencing
Bringing voice of agent and customer to business decisions to ensure network design cares for the human element
Creating over-arching roadmaps, in partnership with tech, product and intent teams with a focus on human centered design
Ensuring the product design is built for agents and customers
Creating and delivering presentations to senior management. Guiding and influencing senior management discussions and decisions
Leading Horizontally
Creating, establishing, and managing communications across teams to ensure optimal engagement of associates and leaders
Consulting with business partners to understand complex problems and focus on bringing issues to resolution, horizontal influence and leadership in a matrixed environment. Escalating road-blocks as necessary to meet timelines. clarifying and defining transformation requirements / scope for cross-functional problems
Conducting independent research and analysis to solve ambiguous client problems. Working with transformation teams to develop recommendations to clients (e.g., senior management and/or executives) enabling them to make key business decisions
Providing Operational Excellence
Responsibility for day-to-day operational aspects of the experience; participating in developing products, benefits definition, management of changes in the operational environment, and assigning and managing team accountabilities on an ongoing basis
Distilling big picture intent into tactical requirements and implementation plans and executing process efficiency
Intimately understanding the heart of specific operations and represent the voice of that operation to multiple product teams and client stakeholder groups
What skills you need to bring to the table:
Influencing, challenging and enabling associates and leaders to significantly evolve and lead through change. Drive complex projects and programs by providing strategic direction and project management
Technical and Strategic-
You ask why, you explore, and you’re not afraid to come to the table with a totally new idea. Solving complex problems is what drives you and you like taking on new ones
you have a bias towards action, try things and sometimes fail. You work in scaled agile frameworks and have iterative delivery with a focus on results
You're Not scared of numbers; instead you believe they help illuminate the truth
You lead with human centered design as the basis for decision making and influencing outcomes
Location: This role is hybrid, where you will be expected to spend 3 days per week working in office (Richmond, VA or McLean, VA) and the remainder of the week working virtually.
Basic Qualifications:
• High School Diploma, GED, or Equivalent Certification
• At least 5 years of experience in People Leadership
• At least 5 years of experience directing process transformations or projects
• At least 3 years of experience in Strategic planning
• At least 3 years of Process OR Project Management experience in an operations environment, OR at least 3 years of Program Management experience in an operations environment
• At least 2 years of experience using Google Suite or Microsoft Office
Preferred Qualifications:
• Six Sigma, Lean, or PMP Certification
• At least 7 years of experience leading process transformations or projects
• At least 7 years of experience in People Leadership
• At least 3 years of experience working with external partners or supplier management
• At least 3 years of experience designing customer and associates' experiences in an omni-channel environment
• At least 5 years of experience delivering transformational initiatives
McLean, VA: $154,600 - $176,400 for Senior Manager, Operations Servicing Strategy Richmond, VA: $140,600 - $160,400 for Senior Manager, Operations Servicing StrategyThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
These jobs might be a good fit
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Senior Coordinator (Entry level)
Locations:Richmond, VA, or Plano, TX
Type:Work from Home - Refer to Work from Home Living and Technology requirements below.
M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST
General Responsibilities:
Create positive memorable experiences with clients through day to day interactions
Diagnoses and understands client issues in real-time and offers solutions
Fulfills various requests related to customer accounts
Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
Inputs data changes on a wide variety of accounts
Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements
May make effective independent decisions, when necessary
Works with management to identify process improvements
Contributes in project settings in a limited capacity
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that isnotsupplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page
Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years experience in call center operations
Preferred Qualifications:
Bachelor's Degree
At least 3 years experience in call center operations
At least 1 years experience in process management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
These jobs might be a good fit
