Capital One Senior Operations Coordinator - Richmond VA Plano TX Work home United States, Virginia, Richmond 527794096
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Senior Coordinator (Entry level)
Locations:Richmond, VA, or Plano, TX
Type:Work from Home - Refer to Work from Home Living and Technology requirements below.
M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST
General Responsibilities:
Create positive memorable experiences with clients through day to day interactions
Diagnoses and understands client issues in real-time and offers solutions
Fulfills various requests related to customer accounts
Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
Inputs data changes on a wide variety of accounts
Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements
May make effective independent decisions, when necessary
Works with management to identify process improvements
Contributes in project settings in a limited capacity
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that isnotsupplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page
Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years experience in call center operations
Preferred Qualifications:
Bachelor's Degree
At least 3 years experience in call center operations
At least 1 years experience in process management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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