Share
This role would report directly to the Affiliate Operations lead, and would be responsible for building, launching, and maintaining an Affiliate Marketing process, which includes maintaining existing documentation (bringing it up to enterprise standards where necessary), creating new documentation to close potential gaps, managing ongoing control performance and testing. This role will also support the Discover integration helping to evaluate differences across our processes and standardize processes where applicable.
Responsibilities:
Meet all required process milestones by their due dates
Stakeholder management
Maintain a project dashboard
First point of contact for inquiries about the process, escalating to process owner when needed
Maintain accurate process documentation reflective of current process scope with updates as needed
Identify any gaps in existing process documentation and work with the team to create new documentation where necessary
Manage controls and support required control testing and compliance assessments
Oversight of required process testing calendar, including preparedness activities and assessment support
Coordinate responses to key audit requests in partnership with Risk teams and lead meetings with auditors
Represent the team in scoping sessions and ongoing meetings with partner teams seeking to implement new initiatives that will impact our existing processes
Main point of contact for anomalies and risk event remediation
Lead process discussions and decisions with Discover integration
Identify if new controls are required
Identify if new documentation is required
Key skills:
Influence/People leadership: This role will not immediately have direct reports, but requires you to get work done through others on the team informally
Communication/Stakeholder management: This role will require someone who can tailor their communication to external partners as well as a broad range of stakeholders, including leaders up to the VP level, auditors etc.
Problem solving/Organization: This role requires the oversight of key compliance and relationship functions within the team, and will be asked to identify and implement efficiencies in how those processes are managed
Teamwork/Collaboration: This is a highly collaborative role that will require working across different jobs families and potentially partnering closely with third parties
Basic Qualifications:
Bachelor’s degree or Military experience
At least 5 years of Process Management or Project Management experience
Preferred Qualifications:
Master's Degree or MBA
2+ years of experience supporting and partnering with marketing or technology teams
BPM, PMP, Lean, Agile or Six Sigma certification
Strong communication, problem solving and collaboration skills
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
These jobs might be a good fit