Senior Manager Customer Success jobs at Bmc

• Develop and implement a comprehensive total rewards strategy that supports business goals and enhances employee engagement.
• Lead executive compensation, broad-based compensation, and benefits programs globally.
• Ensure market competitiveness through benchmarking and compensation analyses.
• Oversee the design and execution of incentive programs, equity plans, and pay-for-performance frameworks.
• Drive global benefits strategy, including health, wellness, retirement, and wellbeing initiatives.
• Collaborate with HR, finance, and leadership to align total rewards strategies with talent priorities.
• Collaborate with internal and external stakeholders, such as the Compensation Committee and company executives, to solicit feedback and proactively address Total Rewards-related concerns.
• Develop and organize agenda and meeting materials for the Compensation Committee, ensuring all content is accurate, comprehensive, and delivered promptly.
• Provide strategic guidance on rewards-related matters, including executive severance, change-in-control processes, employment agreements, M&A due diligence, and post-transaction plan design and harmonization.
• Manage vendor relationships, renewals, RFP’s, plan designs, and program performance with external vendors, brokers, and benefits consultants.
• Maintain compliance with global and local compensation regulations, providing governance over pay practices including EU Pay Transparency regulations and similar federal, state, and local requirements.
• Provide thought leadership on emerging trends in compensation, benefits, and employee experience.
• Ensure compliance with regulations and industry best practices in total rewards management.
• Lead, develop, and mentor a high-performing total rewards team.

• You hold a Bachelor's degree in Business, Human Resources, or related field required; Master's degree and/or professional certifications (e.g., CCP, CBP. CEBS) preferred.
• You have 12+ years of experience in total rewards, compensation, and benefits leadership preferably within an enterprise software, SaaS, or technology-driven organization.
• You have experience developing and designing a global total rewards strategy from the ground up.
• Experience working with boards of private and publicly traded companies.
• You have a strong financial acumen and understanding of tax/accounting/legal/regulatory issues related to executive compensation, as well as global compensation and benefits programs.
• You have the ability to make sound decisions in complex situations, balancing multiple competing interests (e.g., cost considerations, market competitiveness, regulatory compliance, and internal equity).
• You have strong expertise in executive compensation, equity programs, and variable pay structures.
• Excellent analytical skills with the ability to translate data into strategic insights.
• Proven ability to manage global compensation and benefits programs in a complex business environment.
• Strong collaboration skills to work cross-functionally with HR, finance, and leadership teams.

• Collaborate with Leadership, Geographies, Project Management and Sales to understand near-term and strategic resourcing demand, ensuring prompt, efficient and optimal staffing using Certinia PSA.
• Manage resource forecasting and capacity planning to support project delivery and business growth.
• Maximize resource utilization by coordinating project schedules, working closely with project members, and employing innovative staffing solutions. Develop and implement resource management strategies to optimize resource allocation and utilization.
• Manage processes around Consulting Services Partners to streamline operations and support our overall Partner strategy.
• Develop, deploy, and monitor regional resourcing processes for the Americas, and actively contribute to the development and continuous improvement of global resourcing processes to ensure alignment and consistency across all regions.
• Support the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.

• You have 5+ years of experience in a Resource Management or Professional Services role, preferrable within an enterprise software company.
• You have a solid understanding of both tactical and strategic Resource Management processes.
• Experience with Certinia or similar modern PSA tool.
• You are a professional team player with proven communication and interpersonal skills with a proven track record of adaptability in dynamic environments.
• You have a strong appetite for continuous improvement.

• You can embrace, live and breathe our BMC values every day!
• You have either 2+ years' experience in a presales capacity or relatable role.
• Ideally you would already be familiar with our Automation solutions, but don't worry if you're not, we have great enablement programs to bring you up to speed.
• You are business aware, curious by nature and are an everyday problem solver.
• You are a great storyteller and can articulate some overachievements through your professional or Personal experiences.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Be part of a newly formed team focused on providing essential product support and patch development for mission-critical software, ensuring reliability and performance at scale.
• Design, build, and test diagnostic tools to proactively identify and resolve performance issues, enhancing system functionality and reliability.
• Participate in the entire patch lifecycle, ensuring timely delivery, rigorous testing, and high-quality standards for every release that addresses system issues and vulnerabilities.
• Take full responsibility for specific technical tasks, troubleshoot complex issues, and implement solutions with urgency, ensuring efficient task completion with minimal system disruption.
• Contribute to team growth by sharing knowledge, best practices, and lessons learned.
• Work with product management, QA, and engineering teams to ensure software meets customer expectations and quality standards.