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Resource Manager jobs at Bmc
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4 jobs found
12.05.2025
BMC
BMC Resource Manager United States, Ohio
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Collaborate with Leadership, Geographies, Project Management and Sales to understand near-term and strategic resourcing demand, ensuring prompt, efficient and optimal staffing using Certinia PSA. Manage resource forecasting and capacity planning...
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Description and Requirements
CareerArc Code
As a Resource Manager at BMC, you will support the Americas to help resource diverse customer engagements, ensure accurate, skills-based strategic workforce planning and improve overall process using modern PSA tooling. You will be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs. You will bring a deep understanding of resource management principles and a strong appetite for continuous improvement.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Collaborate with Leadership, Geographies, Project Management and Sales to understand near-term and strategic resourcing demand, ensuring prompt, efficient and optimal staffing using Certinia PSA.
- Manage resource forecasting and capacity planning to support project delivery and business growth.
- Maximize resource utilization by coordinating project schedules, working closely with project members, and employing innovative staffing solutions. Develop and implement resource management strategies to optimize resource allocation and utilization.
- Manage processes around Consulting Services Partners to streamline operations and support our overall Partner strategy.
- Develop, deploy, and monitor regional resourcing processes for the Americas, and actively contribute to the development and continuous improvement of global resourcing processes to ensure alignment and consistency across all regions.
- Support the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.
To ensure you are set up for success, you will bring the following skillset and experience:
- You have 5+ years of experience in a Resource Management or Professional Services role, preferrable within an enterprise software company.
- You have a solid understanding of both tactical and strategic Resource Management processes.
- Experience with Certinia or similar modern PSA tool.
- You are a professional team player with proven communication and interpersonal skills with a proven track record of adaptability in dynamic environments.
- You have a strong appetite for continuous improvement.
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28.04.2025
BMC
BMC Senior Manager Customer Success United States, Ohio
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Design and implement a comprehensive digital CSM practice that aligns with BMC’s strategic goals, including:. Lead and manage a team of customer success managers focused on delivering high-quality digital engagement....
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• Design and implement a comprehensive digital CSM practice that aligns with BMC’s strategic goals, including:
• Lead and manage a team of customer success managers focused on delivering high-quality digital engagement
• Develop and execute customer adoption campaigns contributing to measurable NRR improvement
• Monitor and analyze customer engagement metrics to assess the effectiveness of campaigns and make data-driven decisions
• Collaborate with cross-functional teams, including marketing, sales, and product, to ensure a seamless customer experience
• Coordinate closely with CS leadership, ensuring digital CSM practice is aligned and amplifying efforts of invested and for-fee CSM services
• Stay up-to-date with industry trends and best practices in customer success management and digital engagement
• Lead key workstreams within cross-functional projects to implement digital service strategies to optimize unified service delivery, enhance client engagement, improve operational efficiency, and drive revenue growth
• Align digital CSM activities within the BMC OneCS Unified Service Delivery Model to deliver customer success services effectively and efficiently
• Leverage relationship building skills to drive collaboration with cross-functional teams, including marketing, sales, customer success, and product development, to ensure seamless integration of digital services into overall business strategies
• Track key performance indicators (KPIs) to measure the effectiveness of digital service initiatives, analyzing data to identify areas for improvement and optimization
• Develop workstream charters, timeline and stakeholder maps for critical workstreams, demonstrating a self-starter attitude to align activity to KPIs
• Prepare regular reports and presentations for senior management, providing insights into digital service performance and future opportunities
• Business stakeholders who provide critical insight into the future definition of go-to-market content
• Project stakeholders who support the delivery of business-critical projects, driving enhancements to customer experience and internal efficiency
• Senior stakeholders who sponsor critical projects and hold a keen interest in Success Management outcomes, demonstrating credibility and subject matter expertise
• Customers for ad-hoc engagements through bringing an elevated, strategic perspective that accelerates customer value
• Product management through high-value bi-directional relationships ensures that go-to-customer content and approach align with future product direction, offering strong customer insights and trends to drive the product roadmap
• Marketing through an aligned approach to go-to-market methods and narrative
To ensure you’re set up for success, you will bring the following skillset & experience:
• 8 - 10 years in strategic marketing, communications, and/or customer success-related roles of progressing seniority, ideally with a focus on enterprise software, enterprise technology, and/or consulting
• 5+ years of program management experience leading complex projects and interfacing with customers.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team in a fast-paced, dynamic environment
• Strong project management skills and the ability to manage multiple initiatives simultaneously
• Deep understanding of digital technologies and platforms, with experience in customer success, digital services, and customer experience – especially experience with CRM systems and customer success tools
• Passion for customer marketing and communications and a commitment to delivering exceptional customer experiences
• Excellent communication and presentation abilities, with the capacity to articulate complex concepts to diverse audiences
• Strategic thinker with a results-oriented mindset and a passion for innovation
• Proficiency in digital analytics tools and platforms, with proven ability to analyze data and make informed decisions
• Experience working in and successfully navigating complex, matrixed organizations
• Knowledge of enterprise SaaS operating principles, best practices, and procedures
• Proven track record of success in developing and implementing digital service strategies that drive business results
• Outstanding written, verbal, and listening communication skills.
• A BA/BS degree in business, science, engineering, or a similar discipline is preferred; an MBA, MA, or other graduate degree is a plus
• Willingness to travel 10-20% of the time
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07.04.2025
BMC
BMC Manager- Digital Sales Business Development United States, Texas
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and Requirements CareerArc Code CA LJ #LI LJ1 Hybrid: #LI Hybrid "At BMC trust is not just a word it's a way of life!" We are an award winning, equal...
Description:
Description and Requirements
CareerArc Code
CA-LJ
#LI-LJ1
Hybrid: #LI-Hybrid
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
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31.03.2025
BMC
BMC Customer Success Sales Account Manager United States, Ohio
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Act as the main point of contact for your customers. Following the initial subscription deal you will partner and be supported by top talented consultants; delivery leads and architects to...
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Description and Requirements
CareerArc Code
• Act as the main point of contact for your customers. Following the initial subscription deal you will partner and be supported by top talented consultants; delivery leads and architects to ensure the optimization of your customers' investments as well as increasing profitable revenue for BMC.
• Work towards planning and exceeding customer success sales targets by coordinating all the sales team members to build an effective pipeline and execute each phase of the Value Selling process.
• Act as a BMC brand ambassador, both internally and externally, and build trust and confidence with customers, partners, and colleagues through integrity and professionalism.
• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself, and be the innovator when it comes to solving everyday problems.
To ensure you’re set up for success, you will bring the following skillset & experience:
• You can embrace, live, and breathe our BMC values every day!
• You will have worked effectively as a team member while also providing team-on-team leadership and orchestrating the internal and external resources needed to effectively lead a professional services sales process.
• You are a real business Hunter and have previously demonstrated your ability to further develop business as a trusted partner by an in-depth understanding of pipeline, business practices, industry trends, and competitive landscape.
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Collaborate with Leadership, Geographies, Project Management and Sales to understand near-term and strategic resourcing demand, ensuring prompt, efficient and optimal staffing using Certinia PSA. Manage resource forecasting and capacity planning...
Description:
Description and Requirements
CareerArc Code
As a Resource Manager at BMC, you will support the Americas to help resource diverse customer engagements, ensure accurate, skills-based strategic workforce planning and improve overall process using modern PSA tooling. You will be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs. You will bring a deep understanding of resource management principles and a strong appetite for continuous improvement.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Collaborate with Leadership, Geographies, Project Management and Sales to understand near-term and strategic resourcing demand, ensuring prompt, efficient and optimal staffing using Certinia PSA.
- Manage resource forecasting and capacity planning to support project delivery and business growth.
- Maximize resource utilization by coordinating project schedules, working closely with project members, and employing innovative staffing solutions. Develop and implement resource management strategies to optimize resource allocation and utilization.
- Manage processes around Consulting Services Partners to streamline operations and support our overall Partner strategy.
- Develop, deploy, and monitor regional resourcing processes for the Americas, and actively contribute to the development and continuous improvement of global resourcing processes to ensure alignment and consistency across all regions.
- Support the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.
To ensure you are set up for success, you will bring the following skillset and experience:
- You have 5+ years of experience in a Resource Management or Professional Services role, preferrable within an enterprise software company.
- You have a solid understanding of both tactical and strategic Resource Management processes.
- Experience with Certinia or similar modern PSA tool.
- You are a professional team player with proven communication and interpersonal skills with a proven track record of adaptability in dynamic environments.
- You have a strong appetite for continuous improvement.
Min salary
Mid point salary
Max salary
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These jobs might be a good fit
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