Sr Customer Service Specialist - Estate Servicing Operations jobs at Bank Of America in United States, Phoenix
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Phoenix
63 jobs found
03.02.2025
BOA
Bank Of America Client Service Representative II - Home Loans Bilingual Span... United States, Arizona, Phoenix
Identifies client needs and recommends solutions when fraud has been identified. Records data captured during client interactions accurately. Identifies and escalates through appropriate channels for items requiring risk review, exception...
Translates the bank's strategic objectives into team goals, strategy, and metrics and leads employees through day-to-day activities, uniting them around a common vision and fostering an environment that values diversity....
Interacts with multiple business partners to appropriately investigate and decision claim. Follows up with clients either verbally or through written communication. Educates and communicates claim decisions to clients. Records data...
Delivers and maintains a commitment to high customer service excellence utilizingrelationship-buildingand problem-resolution skills in a call center environment. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to...
Answers phone calls within service levels. Provide a thorough level of service using Art of Language techniques to ensure a positive client experience. Engages clients by initiating conversation, building rapport,...
Implements standard and common Treasury product packages for clients. Monitors progress of implementation and end to end resolution as applicable. Responds to implementation requests received by email and phone, and...
Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts. Negotiates repayment of outstanding debt that benefits...
Identifies client needs and recommends solutions when fraud has been identified. Records data captured during client interactions accurately. Identifies and escalates through appropriate channels for items requiring risk review, exception...
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