Bank Of America Sr Service Specialist - Card Servicing 

United States, Arizona, Phoenix 

119154926

This job is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.

Sunday - Thursday 11:00am - 8:30pm MST

LOB Job Description:

• ​Responsible for day to day servicing of Commercial and Large Corp Card clients, varying in complexity.
• Provides servicing assistance related to general inquiries and research related requests.

Responsibilities:

• Service and support of simple and complex requests/inquiries from external clients via phone channel with an in depth understanding of Commercial Card products used by clients.

Requirements:

• ​2-3 years previous experience working directly with clients in a Call Center environment.
• Self-starter and independent worker, ability to work with minimum supervision.
• Must have excellent written communication skills with demonstrated client focus.
• Superior follow through and initiative.
• Highly organized, adapt at time management, and problem/solving/analytical.
• Advanced skills within Microsoft applications.
• Must be client focused, a team player, with effective communication skills and professionalism through use of proper phone etiquette.
• Ability to exercise good judgement and sound-decision making skills a must.
• Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals.
• Ability to work in fast- paced, team environment.
• Microsoft Office, Excel proficiency.

Other Qualifications:

• ​Exercises judgment and discretion with respect to client escalations and problem resolution.
• Experience in Commercial Card Servicing.
• Sharp desk and time management skills.
• Works well in a team environment.
• Call center and leadership experience is highly desired.​