Bank Of America Sr Service Specialist 

United States, Arizona, Phoenix 

812449903

LOB Job Description:

• First point of contact for inquiries received from high revenue clients via phone/chat/email channel.

• Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests.

• Requests consist of treasury, cash management, card and/or depository products.

• May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Job Responsibilities:

• Receives and responds to client and partner requests received by email, phone, chat or workflow system

• Engage with customers, begin a conversation, build rapport, handle objections,

• Analyzes, researches and resolves issues raised by clients ensuring client satisfaction by providing a positive customer experience through creative solutions

• Drives resolution of client issues with internal, technical and/or product partners, ensuring processes are integrated

• Educates clients on tools and champions digital adoption

• Comfortable with ongoing change and learning new technology/processes

• Comfortable receiving ongoing performance feedback and coaching

​Required Qualifications:

• Must have at least 1+ years of strong inbound call center work experience in a fast-paced environment.

• Experience receiving at least35calls throughout the business day,

• Exceptional Customer Service experience and excellent oral and written communication skills

• Must be able to multitasks and manage multiple systems simultaneously throughout the day.

• Must have experienced with Microsoft Office Suite, especially Excel.

• Comfortable with ongoing change and learning newtechnology/processes.

• Excellent time management and prioritization skills, with ability to meet deadlines under pressure.

Desired Qualifications:

• 1+ years of experience working with Treasury clients

1st shift (United States of America)