Workforce Management Analyst- Service Level Coordinator jobs at Bank Of America in United States, Jacksonville
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Jacksonville
30 jobs found
10.07.2024
BOA
Bank Of America Workforce Management Analyst- Service Level Coordinator United States, Florida, Jacksonville
Intraday Service Level Management. Intraday Workforce Optimization. Intraday KPI Communications. BCP Staff Management. Adherence / Exception ManagementSuccess in this role will be directly tied business performance on a quarterly basis...
Processes transactions according to established procedures and prescribed processes. Demonstrates operational discipline while handling routine and standard operational functions. Covers one or more operations functional areas, such as analyses, report...
Responds to client and partner requests received by email, phone, chat or workflow system. Performs Quality Assurance to ensure high risk processes are completed according to written procedures. Researches and...
Service and support of simple and complex requests/inquiries from external clients via phone channel with an in depth understanding of Commercial Card products used by clients. 2-3 years previous experience...
Service and support of simple and complex requests/inquiries from external clients via phone and email channel with an in depth understanding of self service applications used by clients. 2-3 Years...
Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information. Handles escalated and complex inquiries...
Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures. Responds to moderately complex client inquiries via numerous channels...
Intraday Service Level Management. Intraday Workforce Optimization. Intraday KPI Communications. BCP Staff Management. Adherence / Exception ManagementSuccess in this role will be directly tied business performance on a quarterly basis...
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