Citi Group Enterprise Workforce Management Capacity & 

United States, Florida, Jacksonville 

175995758

Responsibilities

• Lead the design and implementation of the Demand, Capacity and Resources planning area. This includes development and implementation of the roadmap, processes, tools, controls, technology business requirements and change management to drive standardization, sustainability of Citi headcount management in alignment with financial planning processes.
• Ensure that business units across Citi can identify their work demand, understand the drivers, and assess their capacity needs and gaps.
• Lead the refreshing of standards and procedures.
• Communicate corporate standards and partner with and influence business/function stakeholders to drive alignment across the firm of the forecasting and headcount planning process.
• Partner with the Workforce Management Strategy & Programs team in the onboarding and enablement of technology for resource tracking including designing the operating model and change management framework.
• Partner closely with People Insights, Workforce Management Solutions, Workforce Management Partner Engagement & Adoption, Finance and Skills Planning Teams to align on solutions that integrate the work across Citi.
• Facilitate the transition of the firm to the future-state Resource Management tooling, including the position management.
• Contribute to the on-time delivery of regulatory commitments regarding resource management.

Qualifications

• 10+ years’ of experience in related field of Resource Management, HR, Talent, Finance, or Strategy.
• Proven experience in the Workforce Planning discipline.
• Deep understanding of financial planning, analytics, and business operations.
• Exceptional team leader with the ability to interact with senior leadership and motivate global teams and peers.
• Ability to analyze data and prepare executive level reports and insights.
• Experience in driving end to end design and change management in a regulated large organization.
• Hands on experience in writing and managing procedures and standards.
• Proven capability to develop, innovate, adapt process transformation approaches and methods, influence, and lead to execute process change which brings higher business value.
• Strong strategy execution experience with attention to details, while keeping focus on the big picture.
• Ability to deliver results and on-time delivery of work.
• Comfort with ambiguity and the ability to adapt to shifting goals and priorities.
• Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.
• Effective leader with demonstrated ability to coach and influence peer group in decision making and strategic processes.

Education

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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