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Google Workforce Management Operations Analyst 
Ireland, Dublin 
370875677

30.04.2024
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • Candidates will typically have 5 years of experience working in Workforce Management roles in a contact center.
  • Experience building a workforce planning strategy at a global organization, including developing resource management systems, processes, and tools.
  • Experience managing data science or technical projects, with competing resources and priorities.

Preferred qualifications:
  • Experience working with and optimizing utilization of industry leading Workforce Management (WFM) tools (i.e., Verint, Aspect, NICE).
  • Ability to operate simultaneously and effectively in both tactical and strategic modes.
  • Ability to collaborate with internal stakeholders across different functions and geographies to manage change and drive continuous improvement initiatives.
  • Excellent communication skills and executive presence to lead performance review discussions and manage business priorities.
  • Excellent analytical and structured problem-solving capabilities.