Amazon Workforce Analyst Global Planning GWP 

Ireland, Dublin 

161173361

Responsibilities include:
- On-going generation, creation, and maintenance of accurate data/reporting
- Run “what-if” scenarios for staffing
- Analyze data to outline any reasons for under/over performance, and recommend actions to improve performance.
- Support the production, communication, & implementation of service level action plans
- Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels- Ensure accurate recording and reporting of metrics
- Develop relationships with leadership and workflow/capacity partners, to include sharing standard methodologies
- Evaluate and implement opportunities for improving workflow processes and automation of processes
- Monitor adherence to productivity and Service level (SL)

- Experience in tax, finance or a related analytical field
- Experience writing complex Excel VBA macros
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL

- Experience working with Tableau
- Experience using very large datasets