Product Line Manager – Mdp/ald Sbu - E5 jobs at Applied Materials in United States, Phoenix

Key Responsibilities

Ensures that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones, viability studies, and resource planning, among others) are completed to allow for effectiveness and focus during later stages of completion.

Ensures that all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion.

Ensures that all phases of project, program and/or process development are documented and that information required in other functional areas is reported, disseminated, or transferred, as appropriate. Ensures compliance with Company policies regarding Engineering/Lab notebooks, patents, confidentiality and safety.

Ensures that the utilization of all material and financial resources is carried out in an effective manner.

Effectively work with other staff to maximize productivity for the project / program.

Other Requirements:This position may require standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position also may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Ramp Coordinator

• Resource planning with Applied Materials Global Install Team

• Develop and maintain ramp plans in collaboration with key stakeholders

• Develop and maintain ramp schedule and resource requirements

• Customer ramp reporting

• Prepare and deliver ramp reviews with customer and Applied executives

Hands on technicalDiffusionexperience highly preferred

FEP (Front End Products includes, RTP, DPN, ISSG, etc.)

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Manage Applied KPI performance, including CAR (Customer Acceptance Report) cycle time, CE (Customer Engineer) reporting hours, over time, parts confirm and return, aging service order, etc. Maintains DSO according to goal. Manages systems start up, warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve.

Ensures employee satisfaction through:

• Communication of business progress and all related action.

• Setting goals and controlling achievements.

• Establishing training and career development plans.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Understand and meet Applied VMV (Vision, Mission, Value) and tsmc expectation, quick response, and technique-oriented discussion.

Promotes quality improvement processes to:

• Reduce cycle time

• Drive continuous improvement of technical performance

• Empower the work force

Functional Knowledge

• 3 plus years of Hands on technical Diffusion experience highly preferred

• FEP (Front End Products includes, RTP, DPN, ISSG, etc.)

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Hands on technicalDRY ETCHExperience Highly Preferred

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve.

Ensures employee satisfaction through:

• Communication of business progress and all related action.

• Setting goals and controlling achievements.

• Establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Understand and meet Applied's Vision, Mission, Value and tsmc expectations, quick response, and technique oriented discussion.

Promotes quality improvement processes to:

• Reduce cycle time

• Drive continuous improvement of technical performance

• Empower the work force

Functional Knowledge

• 3 plus years of hands on DRY ETCH Technical experience highly preferred

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Field Service & Operations Alignment

• Act as the primary liaison between the MDP/ALD SBU and FSO teams.
• Address complex and chronic field issues as the key escalation point.
• Monitor and report on KPIs including cost, quality, delivery, and customer satisfaction.

Service Product & Contract Management

• Lead service agreement field support and manage contract execution.
• Collaborate with FSO to identify KPI gaps and downtime events to inform service product and cost-down roadmaps.
• Ensure execution and compliance of Service Agreement & Ramp Readiness (SARR).

Operational Performance & Strategy

• Oversee supply, logistics, quality, and cost metrics to meet operational goals.
• Drive continuous improvement initiatives across service and operations.
• Support S&OP planning and ensure supply chain readiness for service parts and upgrades.

Cross-Functional Collaboration

• Partner with product management, engineering, supply chain, and other functions to develop and execute operational strategies.
• Build strong cross-functional teams across geographies and external partners.

Qualifications:

• Bachelor’s degree in Engineering, Business, and/or Engineering Discipline.
• Must have a minimum of 8+ years of experience in semiconductor equipment industry.
• Preferred field service leadership and contract execution experience.
• Strong understanding of service operations, supply chain, and customer support.
• Excellent communication, collaboration, and presentation skills.
• Strong analytical, problem-solving, and continuous improvement mindset.
• Ability to lead cross-functional teams and influence without direct authority.

ETCH Experience Highly Preferred

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures employee satisfaction through:

• Communication of business progress and all related action.

• Setting goals and controlling achievements.

• Establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Promotes quality improvement processes to:

• Reduce cycle time

• Drive continuous improvement of technical performance

• Empower the work force

Functional Knowledge

• 2 plus years of ETCH experience highly preferred

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally