Non-tech Project/program Management Iii - B3 jobs at Applied Materials in Taiwan, Hsinchu

Key Responsibilities

• Act as the primary interface for TSMC on Varian implant tools OR Advanced Packaging applications, ensuring Applied Materials secures opportunities in advanced nodes and packaging technologies.
• Develop and implement account strategies to support technology transitions.
• Lead negotiations on tool bridging, warranty extensions, and resource planning for fab ramp-up and high-volume manufacturing.
• Consolidate risk assessments and opportunity applications across multiple nodes; ensure Applied Materials maintains competitive positioning.
• Coordinate new tool introductions, NSO (New System Orders), and relocation requirements for advanced fabs.
• Engage with TSMC R&D teams to influence design-to-order (DTO) decisions.
• Present Applied Materials’ product roadmap and capabilities; communicate customer requirements to internal product teams.
• Prepare and negotiate pricing proposals, manage order booking, and monitor account receivables.
• Maintain detailed documentation of customer interactions, visit summaries, and action plans; ensure timely execution.

Requirements

• M.S. or B.S. degree in Engineering or related field.
• 2+ years of semiconductor sales experience with one or more of the following tools: DDP, CMP, ETCH, IMP, MDP, PDC, FEP.
• Proven experience in technical sales or account management, preferably with TSMC or semiconductor industry customers.
• Strong interpersonal and communication skills with ability to influence at all levels.
• Excellent English communication and presentation skills.
• Ability to travel as needed (approx. 20%).

What You’ll Do

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Role Responsibilities

• 中日文雙語輪班人員 /需配合四班二輪（3個月日班, 3個月夜班。每日工時 12hr, 做二休二）
• Create under limited supervisionquotations/opportunitiesin ERP system and provide to customer
• Create under limited supervision and maintain accurate Sales Orders in ERP
• Escalate and follow up on customer requirements not being met
• Handle customer inquiries via phone, e-mail, and fax
• Generate reports & track orders, opportunities, booking and shipment
• Develop understanding of customer requirements and relationship with customers
• Develop basic knowledge of AMAT products
• Customer parts, return, repair, service requests interaction and processing
• Quote, part# inquiry, problem parts, pricing issue follow up and update
• Order management incl. book, tracking, update, change and troubleshoot
• Entitlement checks
• Service dispatch
• Part expedites, fulfillment and delivery coordination
• Customer escalation follows up and update
• Multi-regions support for the above scope

Qualifications

• 中日語輪班人員
• 日文檢定 JLPT N1 , and TOEIC550 or above
• Bachelor’s degree or above in anyMajors. InternationalBusiness and business administration are preferred
• 3 year above experience in order management & customer service areas are preferred
• Excellent communication and coordinationskills 優秀的中文及日文電話溝通技巧、文書溝通流利
• Personality with positive, proactive, detail-oriented, and responsible

Preferred Qualifications

• 熟悉SAP操作，有訂單管理相關經驗尤佳
• Customer Service experience

Key Responsibilities

• Prepares, records, analyzes and reports accounting transactions and ensures the integrity of accounting records for completeness, accuracy and compliance with accepted accounting policies and principles
• Monitors performance to service level agreements and initiates appropriate remedial actions
• Conducts management book and legal book reconciliation, P&L analysis and prepares relevant reporting
• Reviews and analyses GL account balance
• Participates inventory count and reviews inventory count results to comply with internal and external policy
• Identifies internal control gaps and financial discrepancies in business procedures, processes or systems, and initiates appropriate remedial action
• Support global projects and collaborate with colleagues in other regions/time zones
• Completes detailed analysis and commentary for business partner,including both finance and non-finance stakeholders.
• Key participant or lead for system integration or process improvement initiatives
• Integrates acquisitions into global processes and financial systems

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Key Responsibilities

1. Complete definition and design of complex components, modules and sub systems. Contribute to the system engineering specification both within the field of one's expertise and broadening into other disciplines. Ensure designs meet market requirement specifications (MRS). Coordinate with project marketing and management to understand sub system requirements. Be able to chair architecture brainstorming meetings and drive the systems process to down select to a final architecture of a subsystem.
2. Conduct detailed engineering analysis of sub systems using vast knowledge of design concepts and functional requirements pertaining to field of technical expertise and broadening into other disciplines. Assist in creating concepts for architectural design approaches. Evaluate architectures to provide recommendation for best system solution approach.
3. Build and qualify prototypes of new designs, or procure entire subsystems from outsourced suppliers and test for compliance with detailed specifications
4. Problem identification and troubleshooting a variety of difficult engineering problems in field of technical expertise, including serviceability and manufacturability.
5. Support System Integration during the assembly and final testing of new product designs.
6. Perform and coordinate tests as per internal as well as industry-accepted reliability specifications. Make suitable design or operational changes as required.
7. Support system engineering projects that have a substantial mix of electrical, mechanical, physics, algorithms and software design, and understand the underlying system implications.
8. Provide remote and onsite support to field support personnel as required.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Key Responsibilities

Completes detailed analysis and commentary for finance and non finance executives

Performs required activities and analysis to complete close, flash or commit with minimal oversight on recurring tasks

Key participant or lead for system integration or process improvement initiatives

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Technical Support Engineer (TSE)

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work

• Attend customer field issues meetings with FSO, collaborate with BU engineers

• Recommend best practices to improve products, processes, or services.

• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.

• Provide on-site coaching to FSO

• Provide Alpha and Beta Site support

• Support NPI development early in the product life cycle, and at key customer sites

• Support BU DFx (Design for Service / Install) projects

• Create, or collaborate in creation of, innovative advanced trouble shooting tools

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.

Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.

• Education:
  Bachelor’s degree or equivalent in technical field

• Skills:

  • Ability to work independently and as part of a team

  • Strong organizational and time management skills

  • Excellent interpersonal and communication skills

  • Ability to handle stressful situations and effectively manage difficult problems

  • Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK

• Certifications:
  Applied Materials Etch Product Certification or equivalent.

• Languages:
  English (written and verbal)

• Years of Experience:
  3+ years of experience with Applied Materials SRP products or similar semiconductor equipment.

• Work Experience:
  Minimum 3 years of semiconductor fab HW experience

• Shift:
  Mon-Fri 8 hr per day

• Travel:
  Yes, generally 25% of the time, but could be as high as 50%.

• Relocation Eligible:
  No

Key Responsibilities

Completes detailed analysis and commentary for finance and non finance executives

Performs required activities and analysis to complete close, flash or commit with minimal oversight on recurring tasks

Key participant or lead for system integration or process improvement initiatives

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus