Applied Materials Order Management 

Taiwan, Hsinchu 

381221842

What You’ll Do

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Role Responsibilities

• 中日文雙語輪班人員 /需配合四班二輪（3個月日班, 3個月夜班。每日工時 12hr, 做二休二）
• Create under limited supervisionquotations/opportunitiesin ERP system and provide to customer
• Create under limited supervision and maintain accurate Sales Orders in ERP
• Escalate and follow up on customer requirements not being met
• Handle customer inquiries via phone, e-mail, and fax
• Generate reports & track orders, opportunities, booking and shipment
• Develop understanding of customer requirements and relationship with customers
• Develop basic knowledge of AMAT products
• Customer parts, return, repair, service requests interaction and processing
• Quote, part# inquiry, problem parts, pricing issue follow up and update
• Order management incl. book, tracking, update, change and troubleshoot
• Entitlement checks
• Service dispatch
• Part expedites, fulfillment and delivery coordination
• Customer escalation follows up and update
• Multi-regions support for the above scope

Qualifications

• 中日語輪班人員
• 日文檢定 JLPT N1 , and TOEIC550 or above
• Bachelor’s degree or above in anyMajors. InternationalBusiness and business administration are preferred
• 3 year above experience in order management & customer service areas are preferred
• Excellent communication and coordinationskills 優秀的中文及日文電話溝通技巧、文書溝通流利
• Personality with positive, proactive, detail-oriented, and responsible

Preferred Qualifications

• 熟悉SAP操作，有訂單管理相關經驗尤佳
• Customer Service experience