Finding the best job has never been easier
Web Development Manager - Applecare Support Foundations jobs at Apple in United States, Cary
Discover your perfect match with Expoint. Search for job opportunities as a Web Development Manager - Applecare Support Foundations in United States, Cary and join the network of leading companies in the high tech industry, like Apple. Sign up now and find your dream job with Expoint
Company (1)
Job type
Job categories
Job title (1)
United States
State
Cary
9 jobs found
28.06.2025
A
Apple Software Development Engineer United States, North Carolina, Cary
Share
Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronic Engineering or related field. Education and/or experience must include each of the following skills:. Reading and speaking in Mandarin...
Description:
- Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronic Engineering or related field.
- Education and/or experience must include each of the following skills:
- Reading and speaking in Mandarin language
- Understanding of computer science fundamentals, including data structures, object-oriented design, concurrency, and algorithms.
- Development knowledge with multi-threaded, low-latency C++ development.
- Knowledge of CPU architecture and efficient utilization of CPU capacities.
- Integrating with and implementing solutions leveraging machine learning models or machine learning experience
- Knowledge of linguistics across multiple languages to triage and resolve multilingual entity resolution and natural language understanding failures.
- Leveraging data processing pipelines and analytics to monitor for quality and identify regressions.
Show more
These jobs might be a good fit
07.06.2025
A
Apple Product Manager Conversational Support United States, North Carolina, Cary
Share
Bachelors degree and 6 years of experience launching cross-functional software development products, or 3 years and a Master's degree. Experience creating products or tools reliant on large language models (LLM)....
Description:
Responsibilities include: Own customer-facing conversational experiences across web, Messages, voice, and Apple Support app Tackle ambiguity with curiosity and address gaps that show up at each stage of the product lifecycle Create visual frameworks to communicate complex work Actively contribute forward-looking ideas and participate in roadmap planning
- Bachelors degree and 6 years of experience launching cross-functional software development products, or 3 years and a Master's degree
- Experience creating products or tools reliant on large language models (LLM)
- Experience specifying and analyzing performance data to demonstrate impact and identify gaps and opportunities
- Experience partnering with product designers and user researchers to create intuitive and easy-to-use interfaces
- Understanding of the technical basics in building complex conversational systems, familiarity with JSON, payload, RAG, fine tuning, and intent recognition
- Experience with conversation design, UX design
- Experience with internal platform tools and products
- Familiarity with customer support systems
- Seeks to build strong relationships beyond your working team
Show more
These jobs might be a good fit
06.05.2025
A
Apple People Support Specialist United States, North Carolina, Cary
Share
1+ years HR related experience and/or 3-6 years related customer service experience. Post secondary education or related certification preferred. Workday/ServiceNow/Kronos/ADP or experience with related tool is preferred. High-volume contact center...
Description:
• Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.• Works on complex cases with some supervision• Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems.• Responsible for keeping records of information received in conversations and log it into the database• De-escalate situations involving dissatisfied employees, offering assistance and support while maintaining professionalism and exercising patience. • Maintain SLA’s by through strong time management and organizational skills• Collaborate with other HR specialists to improve employee experience• Share information effectively, while paying careful attention to concerns and questions from employees• Ensure smooth communication with employees and timely resolution to their queries
- 1+ years HR related experience and/or 3-6 years related customer service experience
- Post secondary education or related certification preferred
- Workday/ServiceNow/Kronos/ADP or experience with related tool is preferred
- High-volume contact center experience preferred
- Communicates effectively accurately by phone and writing using professional grammar.
- Ability to intake 6+ calls per hour
- Professional with entry-level experience
- Exceptional communication skills, both written and verbal
- Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
- Cultivates relationships, works collaboratively, and demonstrates reliability as a colleague.
- Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
- Computer literacy
- Protects and effectively works with highly sensitive information
- Comfortable working in fast-paced environments
Show more
These jobs might be a good fit
20.04.2025
A
Apple Compliance Project Manager United States, North Carolina, Cary
Share
3-5 years of project management experience. Bachelor’s Degree or higher. Experience with compliance or legal Project Management including management of regulatory matters including state licensing examinations. Excellent communication skills with...
Description:
This role is well suited for a self-starting independent thinker who loves solving problems, managing complex projects, and learning new subject matter areas.
In this role you will: - Lead cross functional organization of compliance initiatives. - Develop and maintain project and governance schedules. - Ascertain and document annual compliance program requirements and ongoing obligations upheld to facilitate a comprehensive program framework.- Tracking project progress against the plan, identifying potential issues, and taking necessary actions to address delays or roadblocks- Work with international compliance teams to consolidate and coordinate projects. - Assist with scaling programs to incorporate international compliance obligations. - Complex coordination and management of licensing examinations and similar regulatory matters. - Communicate project status updates to various project partners, including team members and executives. Synthesize a multitude of issues into a clear, concise and focused message. Present with confidence and brevity.- Engage with compliance teams to evangelize best practices and pursue improvements. Assisting the team with ongoing improvements to the program management processes. - Oversee end-to-end initiatives that require the coordination of multiple teams to reach resolution.
- 3-5 years of project management experience
- Bachelor’s Degree or higher
- Experience with compliance or legal Project Management including management of regulatory matters including state licensing examinations
- Excellent communication skills with the ability manage across cross-functional teams
- Experience working with GRC tools and content management platforms, including Auditboard and Wrike, and training delivery platforms
- Experience working collaboratively within cross-functional teams to achieve complex objectives
Show more
These jobs might be a good fit
20.04.2025
A
Apple Web Development Manager - AppleCare Support Foundations United States, North Carolina, Cary
Share
Bachelor's degree or equivalent, plus 3+ years relevant work experience. Experience managing or leading interactive web production for a large, global organization,. Ability to manage teams and lead people that...
Description:
Key responsibilities of this role include:Managing interactive web solutions from inception to completionPreparing and delivering presentations to senior leaders about the effectiveness and outcomes of your projects and programs
- Bachelor's degree or equivalent, plus 3+ years relevant work experience
- Experience managing or leading interactive web production for a large, global organization,
- Ability to manage teams and lead people that support multiple business units
- Solid knowledge of instructional design and web content development processes, including typical time and resources needed to produce work on time, at a high quality, and to specification
- Exceptional program-and project- management skills and experience with the ability to oversee multiple projects with varying timelines
- Comfortable working with ambiguity; ability to flourish in an environment of constant change
- Demonstrated ability to motivate, influence, and impress effectively at all corporate levels
- Meticulous and passionate about the customer experience
- Understanding of base front-end development technologies including HTML5, CSS3, and JavaScript, including familiarity with JavaScript frameworks
- Knowledge of modern web accessibility
- Experience developing web content delivered via Learning Management Systems
- Understanding of SCORM and Tin Can/xAPI learning standards and specifications
- BA or BFA in Multimedia, eLearning, Graphic Design, UX or Product Design or equivalent work experience; Master’s degree in a related field a plus
- Experience with contact center training organizations
- Familiarity with cloud platforms
- Familiarity with UX research and design processes
- Experience with web audio and video
- Exposure to AI usage in web-development projects
Show more
These jobs might be a good fit
20.04.2025
A
Apple Program Manager Wallet & Apple Pay Operations United States, North Carolina, Cary
Share
7+ years of professional experience with payments platform ecosystem and/or mobile wallet program management. Experienced in the financial services industry and/or payments ecosystem platforms. Experienced in Lean Six Sigma and...
Description:
This role will be working within our partner operations organization to understand, develop and improve our operational processes and capabilities to support our partners, and measure our impact on the experience. In this role you will help us define our future vision, build operational capabilities, and enable partner support.It is critical that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.
- 7+ years of professional experience with payments platform ecosystem and/or mobile wallet program management
- Experienced in the financial services industry and/or payments ecosystem platforms
- Experienced in Lean Six Sigma and Business Process Model and Notation
- Experienced in developing technology based payments products, including launching and scaling partner support operations globally.
- Ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
- Solid ability to operate autonomously across multiple teams in a matrixed, global organization
- Bachelors in Business, Operations, Engineering or a related field required.
Show more
These jobs might be a good fit
20.04.2025
A
Apple Quality Operations Manager United States, North Carolina, Cary
Share
BA/BS degree or equivalent experience. 6+ years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management. 2+ years direct people leadership...
Description:
You will be: • An inclusive leader, driving your team to achieve quality and customer experience goals. • A strategic thinker, able to analyze trends, identify areas for improvement, and implement meaningful solutions to enhance the customer and frontline employee experience. • A skilled communicator, translating strategy into action and fostering collaboration across teams.• A problem solver, using data-driven insights to drive accountability and continuous improvement. • A trusted partner, building strong relationships with internal teams, vendors, and cross-regional leaders. • A developer of talent, ensuring team engagement, growth, and professional development. • Able to balance customer, employee, and business needs, ensuring alignment with Apple’s overall support strategy. • Willing to travel up to 20-40% as needed.
- BA/BS degree or equivalent experience
- 6+ years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management
- 2+ years direct people leadership experience
- Strong understanding of quality assurance, customer experience, and performance management in a contact center
- Proven ability to set clear priorities and align work to goals in a fast-paced environment.
- Strong ability to motivate a team to apply functional expertise and creativity to improve experiences.
- Effective communication skills — including ability to present & write
- Proven ability to analyze data, identify trends, and drive improvements.
- Skilled at building trust and fostering collaboration across teams.
- Demonstrates strong professional ethics.
- Experience working with suppliers
- COPC Certification or experience
- Lean Six Sigma Certification
Show more
These jobs might be a good fit
Share
Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronic Engineering or related field. Education and/or experience must include each of the following skills:. Reading and speaking in Mandarin...
Description:
- Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronic Engineering or related field.
- Education and/or experience must include each of the following skills:
- Reading and speaking in Mandarin language
- Understanding of computer science fundamentals, including data structures, object-oriented design, concurrency, and algorithms.
- Development knowledge with multi-threaded, low-latency C++ development.
- Knowledge of CPU architecture and efficient utilization of CPU capacities.
- Integrating with and implementing solutions leveraging machine learning models or machine learning experience
- Knowledge of linguistics across multiple languages to triage and resolve multilingual entity resolution and natural language understanding failures.
- Leveraging data processing pipelines and analytics to monitor for quality and identify regressions.
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Web Development Manager - Applecare Support Foundations opportunities at Apple in United States, Cary. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.