You will be: • An inclusive leader, driving your team to achieve quality and customer experience goals. • A strategic thinker, able to analyze trends, identify areas for improvement, and implement meaningful solutions to enhance the customer and frontline employee experience. • A skilled communicator, translating strategy into action and fostering collaboration across teams.• A problem solver, using data-driven insights to drive accountability and continuous improvement. • A trusted partner, building strong relationships with internal teams, vendors, and cross-regional leaders. • A developer of talent, ensuring team engagement, growth, and professional development. • Able to balance customer, employee, and business needs, ensuring alignment with Apple’s overall support strategy. • Willing to travel up to 20-40% as needed.