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Apple People Support Specialist United States, North Carolina, Cary 760483395
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• Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.• Works on complex cases with some supervision• Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems.• Responsible for keeping records of information received in conversations and log it into the database• De-escalate situations involving dissatisfied employees, offering assistance and support while maintaining professionalism and exercising patience. • Maintain SLA’s by through strong time management and organizational skills• Collaborate with other HR specialists to improve employee experience• Share information effectively, while paying careful attention to concerns and questions from employees• Ensure smooth communication with employees and timely resolution to their queries
- 1+ years HR related experience and/or 3-6 years related customer service experience
- Post secondary education or related certification preferred
- Workday/ServiceNow/Kronos/ADP or experience with related tool is preferred
- High-volume contact center experience preferred
- Communicates effectively accurately by phone and writing using professional grammar.
- Ability to intake 6+ calls per hour
- Professional with entry-level experience
- Exceptional communication skills, both written and verbal
- Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
- Cultivates relationships, works collaboratively, and demonstrates reliability as a colleague.
- Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
- Computer literacy
- Protects and effectively works with highly sensitive information
- Comfortable working in fast-paced environments
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