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Apple People Support Specialist - Japanese Speaking China, Shanghai 79437468
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- 2 years HR related experience and/or 3-6 years related customer service experience
- Post secondary education or related certification preferred
- Language requirements: English/Japanese
- Experience working in a high volume support focused environment
- Communicates effectively and accurately by phone and writing using professional grammar
- Exceptional communication skills, both written and verbal
- Workday/ServiceNow/Kronos/ADP or experience with related tools is preferred
- Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
- Cultivates relationships, works collaboratively, and demonstrates a connection across the team
- Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
- Technical proficiency and ability to navigates multiple tools and resources
- Protects and effectively works with highly sensitive information
- Comfortable working in fast-paced environments
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