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Trade Compliance Specialist jobs at Apple in China, Shanghai
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China
Shanghai
18 jobs found
26.08.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
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Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
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21.07.2025
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Apple Platform Specialist Apple Ads Leisure China, Shanghai
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You will have account management experience, operations or other client facing sales and service functions ideally across both direct clients as well as agency clients. Deep knowledge of the mobile...
Description:
You will be responsible and accountable for managing, growing, and developing accounts both existing and new- forging a long term commercial partnership with the Strategic account clients. You will grow a book of business, through consulting and making recommendations to clients on how they structure and optimise their campaigns to hit their business goals. You will work closely with the Client Partners who act as our frontline sales team working with multi market advertisers. You will be part of shaping and driving the right team culture that ensures the business hits its revenue and delivers outstanding client service. You will grow into an expert of the tools that are built to support the business.
- You will have account management experience, operations or other client facing sales and service functions ideally across both direct clients as well as agency clients.
- Deep knowledge of the mobile app landscape, ideally in shopping, lifestyle or food&drinks sectors
- Good understanding of performance advertising, the mobile market and a keen passion for the constantly evolving digital space.
- Excellent numeric and analytical skills are critical for this role.
- Fluency in English and native speaking in Mandarin are required.
- Great collaboration, prioritization and planning skills.
- Keen eye for detail and trends, combined with the ability to react fast to ensure we deliver our clients the best in market service, whilst keeping a cool head under tight deadlines.
- Excellent communications skills, able to listen effectively, socialize ideas across functions and articulate the business visions both internally and externally.
- Passionate about working across teams, driving a culture of collaboration and shared success.
- Extremely professional and positive attitude.
- Bachelor's degree in related field or equivalent.
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07.07.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
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Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
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30.06.2025
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Apple Digital Merchandising Specialist China, Shanghai
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7+ years of experience in digital commerce, marketing, customer experience, digital merchandising, or equivalent experience. Deep knowledge in China digital/social commerce platforms. Fluent English and Chinese. Experience working closely with...
Description:
- Generate reports and analyze the performance of the store to extract actionable insights, and translate them into clear recommendations and plans.
- 7+ years of experience in digital commerce, marketing, customer experience, digital merchandising, or equivalent experience
- Deep knowledge in China digital/social commerce platforms
- Fluent English and Chinese
- Experience working closely with creative and UX teams to create innovative customer experiences.
- BA/BS in related field.
- Experience enhancing digital merchandising performance through data-driven insights.
- Solid communication and presentation skills.
- Good understanding of China e-commerce platforms, regional retail trends, including shopping behaviors, consumer preferences and conversion optimization strategies.
- Familiar with using platform analytics reporting tools, Adobe analytics and Tableau
- Demonstrates Apple’s values of inclusion and diversity.
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29.06.2025
A
Apple People Support Specialist - Japanese Speaking China, Shanghai
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2 years HR related experience and/or 3-6 years related customer service experience. Post secondary education or related certification preferred. Language requirements: English/Japanese. Experience working in a high volume support focused...
Description:
- 2 years HR related experience and/or 3-6 years related customer service experience
- Post secondary education or related certification preferred
- Language requirements: English/Japanese
- Experience working in a high volume support focused environment
- Communicates effectively and accurately by phone and writing using professional grammar
- Exceptional communication skills, both written and verbal
- Workday/ServiceNow/Kronos/ADP or experience with related tools is preferred
- Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
- Cultivates relationships, works collaboratively, and demonstrates a connection across the team
- Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
- Technical proficiency and ability to navigates multiple tools and resources
- Protects and effectively works with highly sensitive information
- Comfortable working in fast-paced environments
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29.06.2025
A
Apple Customer Service Support Specialist Chat Phone Retail Care China, Shanghai
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Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers via chat/phone, ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
- Bachelor’s degree or equivalent experience.
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These jobs might be a good fit
05.05.2025
A
Apple Invoicing Compliance Accountant China, Shanghai
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Experience performing reliability testing including Mechanical Stress, Environmental, and AATCC type tests. Quantifying subjective characteristics and establishing clear pass/fail criteria. Ability to use fundamental failure analysis methodology to derive a...
Description:
- Preparing concise and detailed test plans and test reports- Development of new reliability tests procedures and specifications- Statistical data analysis to provide risk assessments of a design- Researching a technology to determine possible failure modes- Prioritizing and completing tasks to meet deadlines- Providing design input to improve product reliability when necessary
- Experience performing reliability testing including Mechanical Stress, Environmental, and AATCC type tests.
- Quantifying subjective characteristics and establishing clear pass/fail criteria
- Ability to use fundamental failure analysis methodology to derive a root cause of failure
- Knowledge of industry test Standards (AATCC, JEDEC, ASTM)
- Solid understanding of mechanical and electro-mechanical assemblies
- Application of DOE (design of Experiments)
- Application of FMEA (Failure Modes and Effects Analysis)
- Excellent written and verbal communication skills
- BS or MS in ME/EE/Materials/Textile Engineering in a related field or industry
- Experience in consumer electronics product reliability testing preferred
- Exceptional problem solving abilities
- Strong attention to detail
- Ability to manage multiple projects at once
- Ability to complete tests and resolve problems independently
- Flexibility, adaptability and eagerness to accept new tasks
- Dynamic and “can do” attitude engineer with the desire to work with a great team and challenging products
- Fresh graduate with AL/ML knowledge is also welcome
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These jobs might be a good fit
Share
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
These jobs might be a good fit
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