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Digital Experience Specialist jobs at Apple in China, Shanghai
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China
Shanghai
30 jobs found
26.08.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
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Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
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25.08.2025
A
Apple Digital Commerce Producer China, Shanghai
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Fluent in Chinese and English. 10+ years of relevant work experience in a leading digital creative agency, in-house marketing communications, or E-Commerce, Digital Marketing department. Deep knowledge of local digital...
Description:
The Digital Commerce team is crucial to our core business strategy, driving E-Commerce standards and digital innovation across multiple online platforms. As a Digital Commerce Producer, you’ll lead creative initiatives for key brand and shopping moments, uncover local insights, balance brand and commerce goals, and deliver holistic themes that spotlight product stories and compelling offers.
- Fluent in Chinese and English
- 10+ years of relevant work experience in a leading digital creative agency, in-house marketing communications, or E-Commerce, Digital Marketing department
- Deep knowledge of local digital trends, marketplaces and social platforms including WeChat, Tmall, Douyin, Red etc.
- Self-starter, self-motivated, self-sufficient
- Committed to excellence and an outstanding attention to detail
- Excellent written and verbal communicator, with great interpersonal and presentation skills
- Strong knowledge of end-to-end web technologies
- Able to organize information quickly and summarize succinctly
- Accommodate rapid change and ambiguity, and working under tight deadlines.
- Communicating effectively one-on-one and in large groups.
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24.08.2025
A
Apple Digital Content Lead - Retail Engagement Marketing Merchandi... China, Shanghai
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7+ years experience in a social content creation or at a media organization making video content or broadcast segments. Experience in creating short form social or segment based content at...
Description:
The Creative team in REM drives excellence in how our learning, communication, and experiential content is expressed. In this role, you’ll work both conceptually and practically to innovate, elevate, and expand the ways we stay connected and serve our audiences through best in class video. From pitch to edit, you’ll be focused on inspiring and recognizing our amazing teams around the world, along with delivering information and perspectives critical to our business.
As the Digital Content Lead you will be responsible for managing the global content plan and bringing to life the vision and direction of Today at Apple online. You will manage the briefing of our internal partners and external creative agencies and must be an expert in managing multiple production timelines at once, have experience managing budgets and be available to travel for shoots as required.- Brief both internal teams and external agencies on content and shoot requirements and deliverables - Understand deeply the responsibility and relationship of digital content in our ecosystem - Plan, produce, track and complete each piece of content from concept phase to launch- Track, monitor and build an insight strategy for all video content we produce, across all channels- Work closely with Apple Store App team on content requirements and find new opportunities for Today at Apple content to be placed across the ecosystem
- 7+ years experience in a social content creation or at a media organization making video content or broadcast segments
- Experience in creating short form social or segment based content at a media company or as part of a TV production
- Fluent in both English and Chinese (Mandarin)
- History of developing your work from idea through to execution
- Experience in managing concurrent complex project and production timelines while leading a project
- Experience in leading cross functional projects, including both internal and external stake-holders
- Seasoned stake-holder management
- Developed and managed content plan that is fluid enough to allow the work that is being created to adjust to changing business needs
- Experience hosting and sharing creative reviews both for work in progress and finalized content
- Experience in managing social channels and hold a deep understanding of what makes social content successful, formats across all platforms and how each social media platform works
- Experience in a role that leveraged analytics to inform decisions and optimize content
- Experience in overseeing a complex production budget and delivering projects to that budget and on time
- High attention to and an obsession with the details
- High degree of ownership and accountability across the work you are driving and the cross-functional team you are a part of
- Passion for storytelling that is developed to support the medium where content is being placed, always focused on what is best for your audience
- Exceptional communication and presentation skills
- Thrive in a fast-paced environment and remain focused while juggling multiple tasks, opinions and perspectives
- Resourceful, creative, comfortable with ambiguity, and results oriented with proactive energy and a positive attitude
- A proven track record of establishing trust, credibility, and influence across multiple partners in order to bring consensus in a highly matrixed organization
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04.08.2025
A
Apple Digital Content Lead - Retail Engagement Marketing Merchandi... China, Shanghai
Share
7+ years experience in a social content creation or at a media organization making video content or broadcast segments. Experience in creating short form social or segment based content at...
Description:
The Creative team in REM drives excellence in how our learning, communication, and experiential content is expressed. In this role, you’ll work both conceptually and practically to innovate, elevate, and expand the ways we stay connected and serve our audiences through best in class video. From pitch to edit, you’ll be focused on inspiring and recognizing our amazing teams around the world, along with delivering information and perspectives critical to our business.
As the Digital Content Lead you will be responsible for managing the global content plan and bringing to life the vision and direction of Today at Apple online. You will manage the briefing of our internal partners and external creative agencies and must be an expert in managing multiple production timelines at once, have experience managing budgets and be available to travel for shoots as required.- Brief both internal teams and external agencies on content and shoot requirements and deliverables - Understand deeply the responsibility and relationship of digital content in our ecosystem - Plan, produce, track and complete each piece of content from concept phase to launch- Track, monitor and build an insight strategy for all video content we produce, across all channels- Work closely with Apple Store App team on content requirements and find new opportunities for Today at Apple content to be placed across the ecosystem
- 7+ years experience in a social content creation or at a media organization making video content or broadcast segments
- Experience in creating short form social or segment based content at a media company or as part of a TV production
- Fluent in both English and Chinese (Mandarin)
- History of developing your work from idea through to execution
- Experience in managing concurrent complex project and production timelines while leading a project
- Experience in leading cross functional projects, including both internal and external stake-holders
- Seasoned stake-holder management
- Developed and managed content plan that is fluid enough to allow the work that is being created to adjust to changing business needs
- Experience hosting and sharing creative reviews both for work in progress and finalized content
- Experience in managing social channels and hold a deep understanding of what makes social content successful, formats across all platforms and how each social media platform works
- Experience in a role that leveraged analytics to inform decisions and optimize content
- Experience in overseeing a complex production budget and delivering projects to that budget and on time
- High attention to and an obsession with the details
- High degree of ownership and accountability across the work you are driving and the cross-functional team you are a part of
- Passion for storytelling that is developed to support the medium where content is being placed, always focused on what is best for your audience
- Exceptional communication and presentation skills
- Thrive in a fast-paced environment and remain focused while juggling multiple tasks, opinions and perspectives
- Resourceful, creative, comfortable with ambiguity, and results oriented with proactive energy and a positive attitude
- A proven track record of establishing trust, credibility, and influence across multiple partners in order to bring consensus in a highly matrixed organization
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These jobs might be a good fit
03.08.2025
A
Apple Digital Commerce Producer China, Shanghai
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Bilingual in Chinese and English. 8+ years of relevant work experience in a leading digital creative agency, in-house marketing communications, or E-Commerce, Digital Marketing department. Hands-on experience in delivering complex...
Description:
As a Digital Commerce Producer, you will drive digital, integrated campaigns across key online commerce platforms in China, collaborating closely with in-house Creative, Brand, and WW INT teams, as well as stakeholders from Retail ASO, PM, DCM, Channel, PCM, and an external digital agency. You will ensure campaigns align with Apple's brand standards and strategic goals, proactively communicating project status and risks to the Digital Commerce Lead. You will drive creative review sessions with WW and GC stakeholders, facilitating constructive feedback and ensuring alignment on creative direction. Managing all aspects of digital production across web/mobile applications and social platforms, from concept to deployment, you will ensure adherence to timelines and budget. Your ultimate goal is to deliver comprehensive product assets to stakeholders, guaranteeing quality implementation and maximizing the impact of the online commerce experience.
- Bilingual in Chinese and English.
- 8+ years of relevant work experience in a leading digital creative agency, in-house marketing communications, or E-Commerce, Digital Marketing department.
- Hands-on experience in delivering complex experience-led projects in digital/social commerce space
- Strong knowledge in China E-Commerce ecosystem and the latest trends.
- Self-starter, self-motivated, self-sufficient
- Demonstrated experience managing complex programs in fast-paced and rapidly changing environments.
- Committed to excellence and an outstanding attention to detail.
- Excellent written and verbal communicator, with great interpersonal and presentation skills
- Strong knowledge of end-to-end web technologies
- Able to organize information quickly and summarize succinctly
- Accommodate rapid change and ambiguity, and working under tight deadlines.
- Communicating effectively one-on-one and in large groups.
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These jobs might be a good fit
21.07.2025
A
Apple Platform Specialist Apple Ads Leisure China, Shanghai
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You will have account management experience, operations or other client facing sales and service functions ideally across both direct clients as well as agency clients. Deep knowledge of the mobile...
Description:
You will be responsible and accountable for managing, growing, and developing accounts both existing and new- forging a long term commercial partnership with the Strategic account clients. You will grow a book of business, through consulting and making recommendations to clients on how they structure and optimise their campaigns to hit their business goals. You will work closely with the Client Partners who act as our frontline sales team working with multi market advertisers. You will be part of shaping and driving the right team culture that ensures the business hits its revenue and delivers outstanding client service. You will grow into an expert of the tools that are built to support the business.
- You will have account management experience, operations or other client facing sales and service functions ideally across both direct clients as well as agency clients.
- Deep knowledge of the mobile app landscape, ideally in shopping, lifestyle or food&drinks sectors
- Good understanding of performance advertising, the mobile market and a keen passion for the constantly evolving digital space.
- Excellent numeric and analytical skills are critical for this role.
- Fluency in English and native speaking in Mandarin are required.
- Great collaboration, prioritization and planning skills.
- Keen eye for detail and trends, combined with the ability to react fast to ensure we deliver our clients the best in market service, whilst keeping a cool head under tight deadlines.
- Excellent communications skills, able to listen effectively, socialize ideas across functions and articulate the business visions both internally and externally.
- Passionate about working across teams, driving a culture of collaboration and shared success.
- Extremely professional and positive attitude.
- Bachelor's degree in related field or equivalent.
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20.07.2025
A
Apple Digital Commerce Producer - Experience China, Shanghai
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Bilingual in Chinese and English. 6+ years of relevant work experience in a leading digital creative agency, in-house marketing communications, or E-Commerce, Digital Marketing department. Hands-on experience in delivering complex...
Description:
The Digital Commerce team is crucial to our core business strategy, driving E-Commerce standards and digital innovation across multiple online platforms. As Experience Producer, you will lead platform establishment and redesign efforts to enhance customer experience, ensure frictionless buy flows, design adaptable infrastructure, and highlight the advantages of buying Apple products throughout the journey.
- Manage all aspects of digital production across Web/mobile applications and social platforms.- Work closely with Digital Commerce Lead, Retail Brand Lead & leadership to communicate status and risks.- Drive creative review sessions with WW and GC partners.
- Bilingual in Chinese and English.
- 6+ years of relevant work experience in a leading digital creative agency, in-house marketing communications, or E-Commerce, Digital Marketing department.
- Hands-on experience in delivering complex experience-led projects in digital/social commerce space
- Strong knowledge in China E-Commerce ecosystem and the latest trends.
- A passion for creating outstanding digital customer experiences is essential.
- Self-starter, self-motivated, self-sufficient.
- Committed to excellence and an outstanding attention to detail.
- Excellent written and verbal communicator, with great interpersonal and presentation skills.
- Strong knowledge of end-to-end web technologies.
- Solid experience managing complex programs in fast paced and changing environments.
- Able to organize information quickly and summarize succinctly.
- Accommodate rapid change and ambiguity, and working under tight deadlines.
- Able to communicate effectively one-on-one and in large groups.
Show more
These jobs might be a good fit
Share
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Digital Experience Specialist opportunities at Apple in China, Shanghai. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.