Intern Gbs I2c jobs at Adidas in United States, San Diego

Purpose & Overall Relevance for the Organization:

In this position he or she will be managing several stakeholders, including Sales, Finance and Supply Chain leaders. The Manager ASO – Billing and Returns will be responsible for process standardization as well as implementing new ones, like Assist CRM (Salesforce).

The Manager ASO – Billing & Returns will act as escalation point for the daily process, will be responsible for solving issues from the internal and external stakeholders, achieving the Service Level Agreements and is accountable for managing and motivating the staff, ensuring back-up plans are in place and balancing the workflow of the functions properly.

Key Responsibilities:

Initiates, develops, and maintains relationships with stakeholders from different seniority levels of the organization, mainly from Sales, Finance and Supply Chain.

Lastly, the third stream works on the Billing process, ensuring day-to-day review of the billing process is successfully completed. This process impacts the Sales recognition process, and requires proper follow-up, escalation when needed and coordinating with the Tech Support team to get the issues solved promptly.

Performs other duties as assigned such as assisting in the development of special projects, audits as well as responding to requests from other departments for participating in building processes for improved return and billing resolutions.

Key Relationships:

• Wholesale Customers
• Sales Reps
• Finance Leaders
• Supply Chain Leaders
• Credit & Collections Reps
• Customer Service Reps
• Claims Reps
• Tech Support

Knowledge, Skills, and Abilities:

• Ability to read, analyze, and interpret adidas business processes and timelines.
• Leadership skills to motivate the team and keep them engaged with the daily activities.
• Ability to create reports, business correspondence and procedures.
• Ability to effectively present information, respond to questions from managers / directors, customers.

Requisite Education and Experience / Minimum Qualifications:

• Experience in SAP.

• Advance English is required.
• 5+ Experience in Order to Cash / Customer Service activities.
• Experience with process improvements and root cause analysis.
• Experience in a Credit, Claim, Billing or Returns Manager role.
• Significant experience in managing teams.
• Experience in project management.
• Experience in Share Service Center environment.
• BA degree in Accounting, Finance, Economics

Key Responsibilities

• Support the implementation of the solution roadmap for the Customer Data processes
• Support the development and coordination to agree on KPIs for the service (with both the customer and the oprerations organization)
• Support the development of solution and system requirements to enable design and build
• Implement continuous improvement iniatives
• Support the transition of activities and ensure knowledge retention
• Provide coordination and business support for the Global Process Owner and their team
• Support the preparation of project status and tracking templates, reports and communication material
• Manage, maintain and update budget and business case templates
• Coordinate content on collaboration platforms and maintain tools
• Coordinate meetings and workshops
• Develop and update process flows in the respective systems

Key Relationships

• All colleagues within assigned Process Excellence team
• GBS PMO
• GBS Operations
• GBS Transition Management
• GBS Cross Functional Standards team

Knowledge, Skills and Abilities

• Very good understanding of a Global Business Services Order to Cash processes and the reality of operating it as service
• Analyze, develop new and adjust existing end to end processes/ services, standards or operational plans, and deliver results with direct impact on O2C stream, other streams and markets.
• Work towards the GBS priorities, KPI’s, OKR and overall GBS roadmap
• Manage and execute transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on Customer Data
• Develop and implement process standardization, harmonization and automation by applying the Lean Methodology
• Manage and execute process improvement initiatives on demand (e.g., Customer Data Harmonisation)
• Support and contribute at selection of tools, techniques and systems according to architectural requirements and demands
• Provide input to identify improvement potential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop options / solutions and facilitate recommendations for preparing fact-based decisions ending into regular continuous improvements.
• Support standardized reporting, measurements, KPI and ad hoc analysis in line with SLA’s together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes
• Lead medium sized projects with the respective process and technical knowledge within the boundaries of time, cost & quality, focusing on the customer expectations, implement results and support sustainability of solutions.
• Provide expertise for O2C Customer Data areas in line with latest taxonomy/ activity split, processes and technology towards operational and market finance teams
• Possess ownership of Customer Data processes and act as a subject matter expert.
• Support the internal controls process and advice on improvement areas
• Get understanding of stakeholder requirements, collecting data, delivering analysis, problem resolution and support recommending options
• Support change management through design and delivery of prototype tools, with other functions and streams to operationalize accordingly
• Ensure standardized data management processes and drive data quality improvement actions
• Support business process stakeholders on the analysis of master data processes, proposing relevant improvements and facilitating the successful implementation
• Develop and implement adequate communication packages to present derived results, recommendations and solutions
• Manage compliance and global process guidance
• Contribute to the governance and maintenance

Requisite Education and Experience / Minimum Qualifications

• Four-year college or university degree with focus on Business Administration, Communication or related areas, or equivalent combination of education and experience
• Minimum of 5-7 years of progressive work experience in relevant functional area, ideally in a Shared Service environment
• Knowledge on Customer Data and related processes preferred
• Very good numerical and analytical skills
• Very good communication skills especially when interacting with different levels of business
• Ability to travel, domestic or international, as required
• Fluent English (verbal and written),
• Strong MS-Office skills (Word, Excel, PowerPoint)

Responsibilities:

• Independently providing Account operations support to all assigned customers in specific market.
• Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles andcompiling various order-related analyses at the request of customers or Sales.
• Working in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:
  • Backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
  • Returns and complaints.
  • Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
  • Coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Master Management.
  • Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations.

• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
• Work in close collaboration with dedicated customer portfolio, performing calls, analysis and sharing information with sales.
• Coordinating special handling for new requests and support in the processing of returns and complaints.
• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.
• Requesting return and/or intermediate transport from the logistics partners.
• Finding solutions for problems in cooperation with interfaces (warehouse, forwarding companies, product management, procurement, returns department) to prevent complaints.
• Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer.
• Processing damage reports and notifying the Insurance department of transportation damage and losses.
• Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis.
• Preparing the necessary documents in compliance with the applicable signature regulations for recording credits and debits.
• Working in close cooperation with the Sales team and supporting them in customer service by providing specific expertise in the processes involved.
• Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.
• Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
• Support direct management with analysis and improvements. Such as Problem-Solving preparation, controls review and implementation.
• Support direct management in case of vacation, business trip, or absent.

Knowledge, Skills, and Abilities:

• A strong Customer Service focus and excellent communication skills.
• Advanced working knowledge of MS Office, SAP/CRM and Business Objects.
• Advanced Dutch knowledge (written and spoken).
• Advanced English knowledge (written and spoken).
• Understanding of costs and of sales generation.
• Process-oriented mindset and in-depth understanding of complex correlations.
• Proactive, Autonomous, and independent working style.
• A high level of problem-solving ability.
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.

Requisite Education and Experience/Minimum Qualifications:

• University degree in Commerce/Business Administration/Finance/ Controlling or similar.
• 5+ years’ experience in providing customer support in the field of customer service, sales or logistics.

GBS Internship Program – Finance Operation aims to attract and develop young talent with profession finance and accounting knowledge.

Major in Accounting/Finance
Passion for finance or accounting
Creativity and proactive thinking
Good team player
Analytical skills combined with a strong drive for results
Language preference: English is mandatory, Japanese or Korean would-be a plus

Internship Period: 6 months

GBS Internship Program – Finance Operation aims to attract and develop young talent with profession finance and accounting knowledge.

Major in Accounting/Finance
Passion for finance or accounting
Creativity and proactive thinking
Good team player
Analytical skills combined with a strong drive for results
Language preference: English is mandatory, Japanese or Korean would-be a plus

Purpose & Overall Relevance for the Organisation

The R2R stream is one of five global streams who is designing and implementing end to end services & solutions as Global Process Owner (GPO). GPO’s can e

R2R drives innovations to secure operational and timely processing in the GBS centers in line with global accounting standards and other regulatory requirements.

Scope of R2R

• General ledger Accounting
• Month-End-Closing & Consolidation
• Retail & E-COM Accounting
• Inventory Accounting (WS)
• Fixed Assets
• Statutory compliance
• Direct tax*
• Indirect tax*
• Intercompany Reconciliation
• Finance Primary Data

Key Responsibilities and General Accountabilities

• Analyze, develop new and adjust existing end to end processes/ services, standards or operational plans, and deliver results with direct impact on R2R stream, other streams and markets.
• Work towards theGBS priorities, KPI’s, OKR and overall GBS roadmap
• Manage and execute transformationinitiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on R2R
• Develop and implement process standardization, harmonization and automation by applying the Lean Methodology
• Manage and execute processimprovement initiatives on demand (e.g., fast close, new IFRS regulations, Data Analytics, chart of accounts and primary data harmonization)
• Manageand execute newR2R systems/ technology/methodology roadmap and process change, upskill, train and execute (i.e. BSR, ARIBA, Smartclose…)
• Support and contributeat selection of tools, techniques and systems according to architectural requirements and demands
• Provide input to identify improvementpotential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop options / solutions and facilitate recommendations for preparing fact-based decisions ending into regular continuous improvements.
• Support standardized reporting, measurements, KPI and ad hoc analysis in line with SLA’s together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes
• Lead medium sized projects with the respective process and technical knowledge within the boundaries of time, cost & quality, focusing on the customer expectations, implement results and support sustainability of solutions.
• Provide expertise for R2R areas in line with latest taxonomy/ activity split, processes and technology towards operational and market finance teams
• Possess ownership of R2R processes and act as a subject matter expert.
• Support to the definitionof policies, accounting standards and guidelines for process improvement
• Manage and execute adoptionof Group Finance Manual (including IFRS) into GBS operations centers and non GBS markets to secure standardization while ensuring compliance
• Support the internal controls process and advice on improvement areas
• Partner and collaborate as business partner with operations center, Corporate Finance, Management and market finance within the assigned area of responsibility, understanding customer needs and requirements (i.e. accounting, financial reporting, policy group finance manual interpretation, data governance/principles)
• Get understandingof stakeholder requirements, collecting data, delivering analysis,problem resolution and support recommendingoptions
• SupportR2R change management through design and delivery of prototype tools, with other functions and streams to operationalize accordingly
• Ensure standardized data management processes and drive data quality improvement actions
• Support business process stakeholders on the analysis of master data processes, proposing relevant improvementsand facilitating the successful implementation
• Provide expertise for operational processes or (master) data related queries with your expert knowledge
• Develop and implement adequate communication packages to present derived results, recommendations and solutions
• Manage compliance and global process guidance
• Contribute to the governance and maintenance of Chart of Accounts in adidas, ensuring its integrity, lean format and adequacy to business needs.

Key Relationships

• GBS VP’s
• GBS R2R Director
• Global GPO O2C, S2P, Controlling and Reporting, H2R
• Operational R2R Teams in Operation Centers
• Corporate Finance, Corporate Accounting, Corporate Treasury & Taxes
• Support Functions, i.e. IT
• Other business function: Global Operations, Brand Marketing, Sales (Wholesale/Retail/e-com), HR
• Finance markets
• External system providers/ consulters
• External contacts/ corporates for knowledge sharing and trends

Knowledge, Skills and Abilities

• Experience and understanding of GBS/ Shared Services environments
• Understanding of GBS processes
• Understanding of the consumer goods industry
• Capability of easily capture and understand adidas business processes
• Experience in process design, process mapping, improving process quality, process review and compliance
• Very good understanding of accounting rules (IFRS)
• Broad SAP FI/CO knowledge
• Ability to apply continuous process improvement concepts and tools
• Willingness to travel
• High degree of customer orientation
• Fluent in English (verbal and written)
• Very good Communication skills and an international mindset
• Ability to think strategically as well as tactically
• Very good analytical mindset
• Cross functional and cross GPO mindset
• Ability to work independently
• Result orientation and pro-activity

Requisite Education and Experience / Minimum Qualifications

• in Business Administration or IT or related areas, or equivalent combinations of educations
• Minimum of 5 -7 years of relevant work experience in finance functions
• Understanding of accounting processes
• Experience in data management
• Ideally experienced in shared service center organizations
• Understanding & knowledge of regional and global market landscape
• Project management experiences

Purpose & Overall Relevance for the Organisation:

· Ensuring correct and daily execution of key responsibilities in the GBS Center according to the requirements of GBS policies, procedures and guidelines, and according to the Group Accounting Manual for specific area of responsibility (Accounts receivable/Retail/eCom)

· Self-directed worker for a specific service area

· Supports organizational effectiveness through the identification and communication of process improvement opportunities

:

• Perform accounting tasks in AR Wholesale/Retail/eCom for larger markets, having to deal with specific cases of each market
• Check and review tasks handled by junior members, e.g. cash application, master data changes
• Perform sales vs. collection reconciliation for key customers, landlords and online stores
• Perform reports preparation and analysis, e.g. AR deduction report, eCom reconciliation report, Retail aging and collection analysis report
• Perform and review month end closing tasks
• Deal with ad hoc requests and coordinate with others
• Perform, coordinate and review audit tasks, reviewing the quality results within team
• Create and maintain desktop procedures, checking for inconsistencies and improvement opportunities (SME only)
• Handling of internal and external customer queries on complex cases
• Prepare training material and give training on specific cases for own area of responsibility (SME only)
• Group email and ticket allocation and handling
• Identify problems and bring to attention of Supervisor
• Deliver training to junior member and new member (e.g. sales vs. collection recon)
• Support team lead on project delivery, e.g. efficiency improvement, retail system upgrade
• Raise and implement smart work ideas

Key Relationships:

· Team colleagues

· Superior

· Colleagues connected via the process area in other parts of GBS

· Business Partner key contacts (only some areas e.g. GL)

Knowledge, Skills and Abilities:

· Good communication skills

· Customer service mindset

· Fluent in Korean communication, good in English

· Good accounting knowledge

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent education required
• Minimum of 2 years’ work experience in Accounting