Adidas SPECIALIST GBS ACCOUNT & SALES OPS 

China, Shanghai, Yangpu District 

212706100

Key Responsibilities:

• Review, validate, and process customer deductions and claims in a timely manner
• Analyse backup documentation (e.g. proof of delivery, customer remittances and chargebacks, contracts etc) to determine claim validity
• Collaborate with internal teams (Sales, AO, Pricing, Credit, Compliance teams) to resolve disputes and identify root causes
• Communicate with customers to clarify and resolve discrepancies
• Account Reconciliation
• Track deduction trends to identify recurring issues
• Maintain accurate records of all claims and deductions
• Recommend process improvements to reduce preventable deductions and streamline resolution

Knowledge, Skills and Abilities:

• Good Problem solving and analytical skills
• Ability to pay close attention to detail and high degree of customer orientation
• High level of empathy and emotional intelligence
• Experience with SAP and Salesforce
• Ability to read, write and communicate in English in a business setting (B2/C1)
• Proactive, Self-motivated and self-directed individual
• Logistics & Supply chain knowledge desired

Requisite Education and Experience / Minimum Qualifications:

• University degree in Finance, Accounting, Business Administration, logistics or a related field.
• Minimum of two years' experience in a support role within Order-to-Cash, Billing, or supply chain departments.