Adidas SPECIALIST GBS ACCOUNT & SALES OPS 

Egypt, Alexandria, Alexandria 

187259045

Purpose & Overall Relevance for the Organization:

The team delivers all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects.

Key Responsibilities:

• Claims management activities such us logistic claims and defect / used product, returns, pricing, compliance, auditing, vendor allowance, and advertising.
• Responsible for investigating, resolving, and reconciliating an entire portfolio for the strategic accounts deductions for NAM.
• Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing
• Manage customer relationship, which includes problem resolution and root cause analysis
• Manage the relationships within customer service and sales as well as other stakeholders in the business
• Identify the improvement opportunities and support their implementation
• Support ongoing projects for the implementation of technology solutions

Key Relationships:

• Credit Management
• Other Customer Service teams
• Sales
• Market Finance

Knowledge, Skills and Abilities:

• Strong customer service orientation
• High level of empathy and emotional intelligence
• Experience with SAP
• Experience with Salesforce.com
• Experience in a Shared Service environment or similar
• Ability to read, write and communicate in English in a business setting
• Ability to pay close attention to detail and high degree of customer orientation
• Good Problem solving and analytical skills
• Self-motivated and self-directed individual
• Availability to travel for periods of 3 to 4 weeks

Requisite Education and Experience / Minimum Qualifications:

• University degree
• 1-2 year’s working experience in providing customer support in the field of customer service, sales, or logistics