Adidas MANAGER GBS GLOBAL PROCESS CUSTOMER DATA 

United States, California, San Diego 

828577257

Key Responsibilities

• Support the implementation of the solution roadmap for the Customer Data processes
• Support the development and coordination to agree on KPIs for the service (with both the customer and the oprerations organization)
• Support the development of solution and system requirements to enable design and build
• Implement continuous improvement iniatives
• Support the transition of activities and ensure knowledge retention
• Provide coordination and business support for the Global Process Owner and their team
• Support the preparation of project status and tracking templates, reports and communication material
• Manage, maintain and update budget and business case templates
• Coordinate content on collaboration platforms and maintain tools
• Coordinate meetings and workshops
• Develop and update process flows in the respective systems

Key Relationships

• All colleagues within assigned Process Excellence team
• GBS PMO
• GBS Operations
• GBS Transition Management
• GBS Cross Functional Standards team

Knowledge, Skills and Abilities

• Very good understanding of a Global Business Services Order to Cash processes and the reality of operating it as service
• Analyze, develop new and adjust existing end to end processes/ services, standards or operational plans, and deliver results with direct impact on O2C stream, other streams and markets.
• Work towards the GBS priorities, KPI’s, OKR and overall GBS roadmap
• Manage and execute transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on Customer Data
• Develop and implement process standardization, harmonization and automation by applying the Lean Methodology
• Manage and execute process improvement initiatives on demand (e.g., Customer Data Harmonisation)
• Support and contribute at selection of tools, techniques and systems according to architectural requirements and demands
• Provide input to identify improvement potential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop options / solutions and facilitate recommendations for preparing fact-based decisions ending into regular continuous improvements.
• Support standardized reporting, measurements, KPI and ad hoc analysis in line with SLA’s together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes
• Lead medium sized projects with the respective process and technical knowledge within the boundaries of time, cost & quality, focusing on the customer expectations, implement results and support sustainability of solutions.
• Provide expertise for O2C Customer Data areas in line with latest taxonomy/ activity split, processes and technology towards operational and market finance teams
• Possess ownership of Customer Data processes and act as a subject matter expert.
• Support the internal controls process and advice on improvement areas
• Get understanding of stakeholder requirements, collecting data, delivering analysis, problem resolution and support recommending options
• Support change management through design and delivery of prototype tools, with other functions and streams to operationalize accordingly
• Ensure standardized data management processes and drive data quality improvement actions
• Support business process stakeholders on the analysis of master data processes, proposing relevant improvements and facilitating the successful implementation
• Develop and implement adequate communication packages to present derived results, recommendations and solutions
• Manage compliance and global process guidance
• Contribute to the governance and maintenance

Requisite Education and Experience / Minimum Qualifications

• Four-year college or university degree with focus on Business Administration, Communication or related areas, or equivalent combination of education and experience
• Minimum of 5-7 years of progressive work experience in relevant functional area, ideally in a Shared Service environment
• Knowledge on Customer Data and related processes preferred
• Very good numerical and analytical skills
• Very good communication skills especially when interacting with different levels of business
• Ability to travel, domestic or international, as required
• Fluent English (verbal and written),
• Strong MS-Office skills (Word, Excel, PowerPoint)