Sr Specialist Marketing Operations jobs at Adidas in Italy

Purpose & Overall Relevance for the Organization:

purchasing expertise for EMC market to maintain an On Time Arrival (OTA) and On Time in Full

(OTIF) supply of orders while considering logistical restrictions and the individual Market Targets.

The role will streamline Order Management as a process ensuring best practices are followed for

return to brand and minimize overall Supply Chain costs. The role will also be responsible for

supporting Demand Planning (Consolidation) on seasonal demand as well as Inventory Days

Lasting (IDL) & Inventory management targets of EM Central.

Key Responsibilities:

* Drives key buy initiatives and provide Senior Management with status reports

* Executes forecast and purchase process (SP forecasting) to determine appropriate quantities to

meet the demand for each individual category; Accountable to influence the appropriate

* Ensures that pre-season landed cost analysis is executed correctly with updated parameters,

* Monitors the right products are procured at the right time in right quantity in alignment with Global

Supply Planning and Market Logistics to achieve the required On Time Availability (OTA)

performance KPI’s

* Tracks purchasing KPI’s - ensuring the highest sales order and forecast coverage against Purchase

* Identify critical supply chain constraints and determine actions to overcome supply problems of

critical products (i.e., airfreight, push / pull PODD dates)

* Responsible for supporting / complementing Demand Planning teams on delivering the IDL

targets of EMC by controlling buying volumes, ex-factory dates and relevant push / pull activities

* Responsible for supporting the Traffic Light reporting

* ADHOC exception management reporting

Knowledge, Skills and Abilities:

* Expert in order management and Supply planning.

* Strong analytical skills and data driven decision making

* Ability to deliver good results under pressure, accepting and meeting critical deadlines

* Ability to #CreateTheNew by challenging the status-quo

* Ability to act as a catalyst in Change Management projects/initiatives

* Motivated team player and willing to learn,

Senior Specialist Product Supply – P1

▪ Strong and proven analytical and communication skills with attention to details

▪ Experienced in logistics and supply chain management as well as project management

is a plus)

▪ Strong interpersonal and communication skills including the ability to lead and influence

discussions in

diverse groups of varying size (internal & external)

▪ English speaking and writing

KEY RESPONSIBILITIES

• Assist on Culture Marketing framework and build relevant incubation plans for brand and network partners, product seeding and trend marketing to drive demand for key product priorities.
• Coordinate and take a proactive approach connecting artists and people of influence to moments, events, and product placements.
• Attend entertainment events and industry meetings for networking, when relevant.
• Build relationships with external Culture Marketing contacts while keeping adidas objectives a top priority.
• Support in implementing strategic product plans in conjunction with category and PR/Marketing counterparts
• Interact with go to market, brand marketing, public relations, event marketing and product creation teams as needed to execute plans. Support all aspects of the execution plan.
• Identify opportunities to connect artists and people of influence to the brand through moments, content creation, activations, campaigns, product placement, seeding, etc.
• Support Culture Marketing integration through strategic placement and targeting of specific brand and product initiatives.
• Review and select programming for involvement, assure timely product fulfilment, and obtain placement documentation for internal reporting.
• Leverage marketing integration to drive key commercial opportunities at wholesale, retail, etc
• Participate and represent Culture Marketing team in seasonal projects, workstreams, milestones, and bottoms up initiatives.
• Maintain a strong awareness of music, fashion, streetwear/lifestyle, etc within Culture Marketing industry, trends and activities.
• Manage product order entry for Incubation team and wider Trend Marketing team

KEY RELATIONSHIPS

• Culture Marketing leadership
• Head Office
• Go to Market/Merchandising
• Brand Marketing/PR
• Product Marketing
• Sports Marketing
• Finance
• Legal

KNOWLEDGE, SKILLS AND ABILITIES

• Project management skills and an ability to work well in a team environment.
• Ability to write reports, business correspondence and create clear presentations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Knowledge of the music, fashion, streetwear/lifestyle trends and industry.
• High level of proficiency in Word, Excel, PPT, Outlook, and Teams.
• Utilize good judgement and professionalism at all times
• Strong organizational, problem solving, time management and resolution skills
• Unconventional business hours may be required. (evenings, weekends)

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• Four year college or university degree in Marketing, advertising or related field
• Minimum 3 years of experience in related field
• Equivalent combination of education and experience may be substituted for degree.

Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.

The anticipated low and high end of the base pay range for this position is $74,744 - $95,000. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, proficiency for the role.

You’ll be joining our Stockport

Skills you’ll need:

Our jobs are very competitive and we’re lucky enough to be able to invite the best candidates in the industry to interview, please read below and apply only if you bring the following:

• A passion for Sport and an excellent attitude, work ethic and desire to collaborate with others
• A natural desire to innovate, own business processes and drive continuous improvement
• A keen eye for detail who prides themselves on timely and accurate information
• Strong financial acumen
• Advanced skills in MS Office, particularly Excel, as well as SAP S/4HANA, SAP Analytics Cloud (SAC), and Power BI

To ensure everyone feels welcome we endeavour to accommodate everyone at all stages of the application and interview process. Should you need it, please let your recruitment partner know and they will be more than happy to help.

Additional Benefits:

Leading pension scheme, performance related bonus, 25 days holiday + bank holidays, Bupa health insurance & Westfield cash plan, generous employee discount and world-class gym facilities on-site at Manchester HQ or Gym contributions for our London colleagues.

As a ManagerYour task is to drive CSoperational excellence in the contact center across all service channels with a specialized focus on identifying and mitigating fraud risk, analyzing payment trends, and managing appeasement strategies for financial optimization within our contact center and across the organization.

1. Vendor & Operational Management – Payment, Fraud, and Refund

• Assist with managing the daily operations of our third-party customer service partner, ensuring successful KPI performance, including a specialized focus on fraud, payment, and security standards.
• Manage dynamic, high-volume workloads that evolve based on business trends and insights with a specialty focus that will include payment, fraud, and refunds.
• Partner with internal fraud and payment support teams to identify areas of opportunity and ensure policies and procedures are properly implemented and executed in the contact center.
• Develop and maintain dashboards and data insights to monitor department and agent performance in policy adherence and refund activity.

2. Refund & Appeasement Oversight

• Conduct root cause analysis of consumer friction and work with stakeholders across e-Com and the entire organization to eliminate friction in the consumer experience.
• Create and share reporting utilizing dashboards and data from across the organization on consumer contact volume, cost of contacts, agent refund activity, and gift cards tracking.
• Work with global and local stakeholders to develop, refine, and implement internal refund policies in the contact center, balancing customer satisfaction with sound financial outcomes.
• Monitor industry trends and emerging technologies to ensure consumer services practices remain current and effective.

3. Experience and Automation

• Identify, prioritize, and implement automation and self-service solutions to reduce consumer contact volumes and improve consumer resolutions.
• Collaborate with global product owners and local teams to enhance the agent experience through better tools, effective technologies, streamlined workflows, and optimized processes.
• Partner with CS Learning Operations to design, update, and implement learning content for agents in the contact center.
• Work within the Consumer Services team to keep the policy and process knowledge base updated and accurate.

Key Relationships:

• Consumer Services Operations – North America
• Global Consumer Services
• Global Digital Operations (Payment and Fraud)
• Platform Operations / Post Order Operations
• Global Product Owners
• Contact Center Vendor

1. Soft-Skills

• Ability to quickly adapt to changing business processes and business partners
• Strong communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
• Analytical mindset with experience conducting root cause analysis

2. Hard-Skills

• Comfortable working with enterprise-level platforms and technologies
• Project management and project monitoring experience
• Knowledge of process optimization methodologies (LEAN, 6Sigma, etc…) is a plus
• Fluent English both verbally and written
• Proficient in data analysis tools (e.g. Excel, Power Bi, SQL, or similar)

Requisite Education and Experience / Minimum Qualifications:

• 5+ years of experience in customer service in a Retail, Digital and/or eCommerce environment
• Expert knowledge in respective domain Consumer Service (contact center)
• Experience in managing highly complex processes, involving multiple teams in different countries.

Direct Reporting Line: Director Brand Processes & Operations

Indirect/reporting line

: China

Number of Personnel Managed: n/a

Cost Center/Budget and/or Revenue Responsibility: n/a

GLOBAL PROCESS HUB: Reflect all strategic initiatives in process landscape (BL3, CMA, LECT, REACT, Creation Infrastructure, Range Architecture, Innovation / Futures, Consumer Obsession, Holistic Input, Mktg Excellence)

Key Responsibilities:

• Drive/manage global & local process hub / execution business assignments
• Manage complex cross-functional alignment ofx-category/x-functionalprocesses / roles & responsibility with specific focus forx-category/x-functional initiativeson global and local Brand level.
• Drive an effective working relationship across the CCS Brand organization with a specific focus on forx-category/x-functional initiativesvia regular communication and interaction.
• Drive calendar and process alignment globally/ locally/ cross-functionally including process/ system integration.
• Drive CCS Footwear speed creation E2E process.
• Manage complex cross-functional projects as empowered by Line Management.
• Contribute to the development and maintenance of the Performance Culture within the Brand Processes & Operations team.

Key Relationships:

FUNCTIONAL

• Brand Processes & Operations Hub, Spoke & Business Solution teams
• All Business Unit Groups and Business Units
• Horizontal Brand Functions
• BU/Function Head Offices
• Human Resources
• Finance
• Global IT
• Local Marketing Operations teams
• Local Brands

HIERARCHICAL

• All Management levels (including senior executives).

GEOGRAPHICAL

• Global
• Creation Centers
• Markets
• Footwear Product Operation
• Footwear Sourcing

Knowledge, Skills & Abilities:

• Specialist in business with expert knowledge in Brands Category and Functional area of work
• Broad & deep knowledge in process management within Brands Category and Functional area, combining theoretical and practical knowledge.
• Strong end-to-end/ solution oriented understanding.
• Proactive evolution oriented mind set.
• Strong cross-functional/ cross-brand mindset.
• Strong Communication skills.

Language skills:

• English: fluent
• Mandrain: nature

IT skills:

• MS Office: Advanced
• Project Management Software: Basic
• Smart Sheet: Advantageous

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent education required.
• Minimum 6 years of experience in job or job function.

• Business Process Management experience.
• Change and Project management experience.
• People management experience advantageous
• Footwear brand operation experience advantageous

Purpose & Overall Relevance for the Organization:

Responsible for managing the partnership between SCM and Wholesale. It becomes the key SCM interface for business, coordinating the complete process from sales order entry to on time delivery of all products to wholesale customers whilst ensuring a dependable, sufficient, and competitive advantage in supply chain management.

Responsibilities:

• Collaborate with Account and Sales Operations, Sales teams and SCM to understand priorities and addressing issues, risks & opportunities
• Assist in process standardization solutions
• Support order book conversion by evaluating speed and availability drivers and ensuring maximum stock allocation and on-time delivery for wholesale customers
• Investigate and address gaps between actual delivery performance and targeted performance, optimizing productivity levels and driving order book conversion
• Ensure order book execution, issue resolution, and product availability integrity, while delivering transparency to relevant stakeholders
• Provide customer and zone centric KPI transparency and business insights to stakeholders
• Support service excellence to all relevant interfaces to ensure smooth hard, focus and strategic launch processing
• Provide visibility of order book status and assist in proposing corrective actions
• Execution on all sales order book related queries channeled via centralized mailbox (point of contact from Sales/Account and Sales Operations and Distribution Centers)
• Monitor outbound order book of delivery note creation/transfer with potential delays and take appropriate actions (DN prioritization, max DN qty, BID, PGI, Credit etc.)
• Secure handling, availability and on time order book conversion related to seasonal peak management activities
• Secure order book compliance with business rules and policies
• Develop strong relationships with wholesale Account & Sales Operations, Sales and Order Fulfillment teams and support them with specific requirements, collaborating with global partners to provide optimal solutions
• Participate in workshops/trainings for system upgrades and support regression testing, including key user responsibilities for SAP/ Power BI testing and system functionalities
• Supporting the Teamlead Customer Fulfillment in coordinating special handling for new requests
• Day to day interaction with stakeholder base
• Service delivery by agreed SLA
• Responsible for creation and distribution of operational reports

Key Relationships:

• Account & Sales Operations, Sales and Finance
• Other Supply Chain Management functions (Product Supply, Order Fulfillment, Local Customer Fulfillment, DC Ops etc.)
• IT
• Distribution Centers

Knowledge, Skills and Abilities:

• Strong service-oriented mindset and a focus on meeting consumer/customer needs in the supply chain context
• Team player
• Proficiency in analytical thinking and problem-solving to address complex challenges in supply chain operations
• Understanding of cost considerations and their impact on sales generation within the supply chain process
• Autonomous and independent working style
• Comfort with learning and utilizing internal systems and software applications specific to supply chain management
• Intermediate knowledge of MS Office (Excel, PowerPoint)
• Basic level of familiarity with SAP-AFS (SD module)
• Fluency in English; proficiency in an additional language is advantageous in a global supply chain environment

Requisite Education and Experience/Minimum Qualifications:

• Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
• 1-3 years of experience in providing supply chain management support in the field of operations, fulfillment or logistics, preferably in the Accessories, Apparel or Footwear industries

Key responsibilities:

• Market/Industry & Competitors Insights, Consumer insights
• Drive the team to become a world-class, insights-driven center of excellence that can help drive business strategy and action
• Support and implement structures, tools and processes that improve the impact of market, competitor and biz insights to drive actions
• Consistently update reports, seek enhancements, and share insights with partners and teams Maintain and drive the usage of tools/methodologies and research guidelines/frameworks for research across organization
• Generate insights and consolidate research from across organization into single source of truth with the support of the team
• Provide business portfolio insights (channel, categories and markets) and recommendations
• Leverage country feedback to continuously improve business insights and identify opportunities/threats
• Support future business choices as well as train and coach users
• Help and drive implementation of business insights platforms
• Recommend and research new insight tools/methods and models regarding their organizational relevance
• Previous experience in working with third parties.
• Reporting Provide clear, concise, and actionable recommendations by drawing out key insights from in-depth, complex data sources and reporting these to various internal stakeholders
• Generate and update monthly/quarterly reports on time to be delivered to key stakeholders across the region
• Support of business development and analytics community
• Consult the global community of market intelligence/business development or consumer insights analysts embedded in the market, and ensure define consistent methodologies, approaches, processes and KPIs and metrics across the region
• Go beyond and also connect Market Intelligence insights with other teams (Strategy planning, execution, Brand Insights, Finance and others) to push the organization triggering strategic initiatives
• Work closely with othe analysts around the market and make them highly effective and self-sufficient in the usage of the market intelligence analytics tool
• Develop and nurture a MI network, both within and outside of adidas, to ensure that best practices and innovations are disseminated across the company
• Present and promote results and insights to adidas colleagues at all levels, including senior stakeholders Knowledge, Skills, and Abilities:
• Leadership, problem-solving and decision-making abilities
• Someone who considers quality, accuracy and attention to detail as critical
• Excellent in Excel and PowerPoint
• Strong presentation skills Good interpersonal skills
• Very strong statistical expertise
• Strong market and industry awareness
• Experience of reporting tools such as Power BI Experience in other industry tools/suppliers such as data.ai, similarweb, Euromonitor and other is a plus
• Proven team player that can collaborate across functions and organizations
• Ability to develop influential and collaborative relationships High resilience and solution-oriented attitude

Requisite Education and Experience / Minimum Qualifications:

• 5+ years’ marketing intelligence experience
• University Degree (e.g. in Business, Marketing, Economics, Econometrics, International Management and numeric/statistical discipline)
• Proven experience of cross-functional and collaborative working (matrix organization)
• Works at ease on all hierarchy levels
• Fluency in English (written and verbal), working spanish