EY Workplace Services Customer Service Coordinator 6-Month Contract 

Canada, Ontario, Toronto 

999818012

As the Workplace Services Customer Service Coordinator –6 Month contract- you will be the first point of contact for the firm and the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customers’ needs to exceed expectations. Your key responsibilities also include:

• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
• Incoming calls: Answer queries and directs calls
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
• Security badges: Maintain and track visitor and temporary building and/or office security badges
• Meeting preparation: Coordinate meeting room bookings, help with room set up, tear down/clean up
• Assistance/ Backup WSG Support: Cross-trained to assist in various WSG areas such as the mailroom, security desk, facilities related duties, and taking on broader reception duties, to maintainseamless coverage and operational flexibility.
• Equipment management: Understand and operate office equipment, place service calls as needed
• Light housekeeping: wiping down counters, maintaining reception area
• Overtime required as needed

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters Aptitude to differentiate when to act independently or team with others
• Highly adaptable and always ready to tackle new priorities or unexpected situations with ease.
• Quick-thinking and responsiveness in a fast-paced environment, able to manage multiple tasks efficiently.
• Motivated to grow, open to feedback, and eager to expand knowledge and skills.

What we look for

• Exceptional client service experience
• Strong oral communication skills, including active listening

Ideally, you’ll also have

• Reception and general facilities experience
• Professional services firm experience
• Post-secondary education

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you