JPMorgan Client Service Specialist 

United States, Pennsylvania, Philadelphia 

998753850

Job Responsibilities

• Answer phone calls and emails from customers in a professional and courteous manner
• Resolve technical customer issues in an effective and expedient manner
• Create and maintain case documentation in InstaMed’s CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps
• Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
• Manage escalation of incidents within Customer Service and to other departments
• Setting customer expectations and managing sensitive customer situations
• Effectively communicate technical information to end users

Required qualifications, capabilities and skills

• Ability to work onsite in Center City / Philadelphia, PA. Business days/hours are Monday - Friday / 7:00AM - 9:00PM. Start times will vary based on business needs.
• Excellent organizational skills in managing timelines of customer issue resolution
• Effectively communicate between all levels and departments
• Ability to apply analytical techniques to solve problems
• Capacity to function and multitask in a fast-paced environment

Preferred qualifications, capabilities and skills

• Internship or professional experience in a customer-facing position
• knowledge of healthcare or financial application
• Bachelor's degree