:
- Produce the virtual classroom sessions using Microsoft Teams virtual platform
- Always ensure to provide exceptional client service to the stakeholders
- Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements
- Become a trusted advisor to the global facilitators and regional learning coordinators
- Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc.
- Send producer feedback survey to the facilitators and regional requesters
- Liaise between the learner and the talent team
- Establish clear understanding of the EY Learning process flow and related activities
- Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately
- Strict adherence to the defined Service Level Agreements (SLAs)
- Ensure quality compliance as per the defined standard Global process model
- Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
- Assists with GDS initiatives and other projects as assigned
- Ensures GDS organizational policies and processes are followed
Knowledge and Skills Requirements:
Strong communication skills to cater to a global audience, interpersonal skills and customer orientation; works effectively with others
- Good interpersonal skills and customer orientation; works effectively with the team
- Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
- Should essentially possess analytical and problem-solving skills
- Pro-active and always pay attention to detail – this is critical when it comes to large volume of transactions to be processed
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage)
- Sound knowledge of virtual learning technology or any other Virtual platform knowledge (MS Teams, Zoom, WebEx, Adobe Connect)
- Proficiency in standard technology such as Outlook, Excel, Word, PowerPoint, Access is necessary
Other Responsibilities:
Other Requirements:
- Other Language proficiency to be considered based on region/centre specific requirements
- Flexibility in working hours to accommodate multiple time zones as needed
- This role requires to support the AsiaPac, EMEIA and Americas time zones which will require the resource to work on rotational shifts
- May need to work on extra hours in case of special customer requirements
Education:
- Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required.
- Diploma in Human Resources will be an added advantage
Experience:
- 0 - 4 years’ work experience preferred including prior Shared Services / BPO and / or HR Operations experience
Certification Requirements:
- Certification / training in hosting MS Teams / Zoom / Webex sessions will be an advantage but not mandatory
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.