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EY L VTH Associate-MENA Virtual Producer 
India, Kerala, Kochi 
997956176

17.07.2024

:

  • Produce the virtual classroom sessions using Microsoft Teams virtual platform
  • Always ensure to provide exceptional client service to the stakeholders
  • Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements
  • Become a trusted advisor to the global facilitators and regional learning coordinators
  • Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc.
  • Send producer feedback survey to the facilitators and regional requesters
  • Liaise between the learner and the talent team
  • Establish clear understanding of the EY Learning process flow and related activities
  • Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately
  • Strict adherence to the defined Service Level Agreements (SLAs)
  • Ensure quality compliance as per the defined standard Global process model
  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
  • Assists with GDS initiatives and other projects as assigned
  • Ensures GDS organizational policies and processes are followed

Knowledge and Skills Requirements:

Strong communication skills to cater to a global audience, interpersonal skills and customer orientation; works effectively with others

  • Good interpersonal skills and customer orientation; works effectively with the team
  • Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
  • Should essentially possess analytical and problem-solving skills
  • Pro-active and always pay attention to detail – this is critical when it comes to large volume of transactions to be processed
  • Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
  • Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage)
  • Sound knowledge of virtual learning technology or any other Virtual platform knowledge (MS Teams, Zoom, WebEx, Adobe Connect)
  • Proficiency in standard technology such as Outlook, Excel, Word, PowerPoint, Access is necessary

Other Responsibilities:

Other Requirements:

  • Other Language proficiency to be considered based on region/centre specific requirements
  • Flexibility in working hours to accommodate multiple time zones as needed
  • This role requires to support the AsiaPac, EMEIA and Americas time zones which will require the resource to work on rotational shifts
  • May need to work on extra hours in case of special customer requirements

Education:

  • Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required.
  • Diploma in Human Resources will be an added advantage

Experience:

  • 0 - 4 years’ work experience preferred including prior Shared Services / BPO and / or HR Operations experience

Certification Requirements:

  • Certification / training in hosting MS Teams / Zoom / Webex sessions will be an advantage but not mandatory



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