EY L VTH GDS Virtual Producer 

India, Kerala, Kochi 

458019825

Responsibilities:

• Produce the virtual classroom sessions using Microsoft Teams virtual platform
• Always ensure to provide exceptional client service to the stakeholders
• Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements
• Become a trusted advisor to the global facilitators and regional learning coordinators
• Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc.
• Send producer feedback survey to the facilitators and regional requesters
• Liaise between the learner and the talent team
• Establish clear understanding of the EY Learning process flow and related activities
• Strictly follow the VTH process map, procedures and Work instructions to execute the assigned requests appropriately
• Strict adherence to the defined Service Level Agreements (SLAs)
• Ensure quality compliance as per the defined standard Global process model
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
• Assists with GDS initiatives and other projects as assigned
• Ensures GDS organizational policies and processes are followed

Knowledge and Skills Requirements:

• Strong communication skills to cater to a global audience, interpersonal skills and customer orientation; works effectively with others
• Good interpersonal skills and customer orientation; works effectively with the team
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Should essentially possess analytical and problem-solving skills
• Pro-active and always pay attention to detail – this is critical when it comes to large volume of transactions to be processed
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage)
• Sound knowledge of virtual learning technology or any other Virtual platform knowledge (MS Teams, Zoom, WebEx, Adobe Connect)
• Proficiency in standard technology such as Outlook, Excel, Word, PowerPoint, Access is necessary

Other Responsibilities:

Other Requirements:

• Other Language proficiency to be considered based on region/centre specific requirements
• Flexibility in working hours to accommodate multiple time zones as needed
• This role requires to support predominantly, the India time zone however with an exception sometimes when there are other regional requests where GDS is present.
• May need to work on extra hours in case of special customer requirements

Education:

• Master’s Degree in Commerce, Business Administration, Human Resources or related discipline required.
• Diploma in Human Resources will be an added advantage

Experience:

• 4 - 6 years’ work experience preferred including prior Shared Services / BPO and / or HR Operations experience

Certification Requirements:

• Certification / training in hosting MS Teams / Zoom / Webex sessions will be an advantage but not mandatory

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.