Finding the best job has never been easier
Tesla Area Parts Supervisor m/w/d - location flexible Switzerland Germany, Bavaria 997706226
16.04.2025
Share
What You’ll Do What You’ll Bring
- KPI: Support Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability, and cost savings.
- Performance: Monitor performance consistently and be responsible for quality within your team, motivate, lead, and inspire the team in continuous improvements and efficiencies. Support from other locations is required.
- Teamlead: Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases. Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
- Standardization and data accuracy: Ensure that parts standards and available procedures are up-to-date, and that all work is compliant and parts transactions and data are accurately recorded into the system
- Escalations: Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
- Accountability: Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption. Partner closely with the service manager to guarantee we service our customers’ cars efficiently and seamlessly, ensuring parts are available and escalations process are properly followed.
- Collaboration: Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management
- Experience: Experience as a Lead Service or Parts Advisor, in a customer facing industry role is preferred
- Innovation: Proven ability to lead by example and be innovative with processes and efficiencies. Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed. Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
- Analytics and problem solving: Analytical ability to understand and impact key performance indicators and initiative to fix problems when they arise, but also understand why and how they happened
- Development: Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback and building trust
- Ability to adopt and adapt quickly to new technology and systems
- Communication: Ability to communicate, read, and write effectively in English, in addition this role requires German or French language skills
- Mobility: Must have and continue to maintain a valid driving license and safe driving record and ability to travel >=80% within the supervisory/region accountable
These jobs might be a good fit
