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Tesla Area Parts Supervisor Turkey, Istanbul 574196769
23.04.2025
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What You’ll Do What You’ll Bring
- Supports Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability, and cost savings.
- Monitor performance consistently and be responsible for quality within your team, motivate, lead, and inspire the team in continuous improvements and efficiencies. Support from other locations is required.
- Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases. Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
- Ensure that parts standards and available procedures are up-to-date, accurate and that all work is compliant
- Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
- Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption. Partner closely with the service manager to guarantee we service our customers’ cars efficiently and seamlessly, ensuring parts are available and escalations process are properly followed.
- Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management
- Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues
- Preferred experience as a Lead Service or Parts Advisor within Tesla, with a focus on customer interaction.
- Demonstrated ability to lead by example and innovate processes for increased efficiency.
- Strong leadership skills to motivate and engage teams toward success.
- Analytical proficiency to understand and impact key performance indicators.
- Problem-solving initiative to address issues promptly and understand their root causes.
- Exceptional communication skills adaptable to various stakeholders.
- Commitment to continuous learning and self-improvement, fostering trust with teams, managers, customers, and stakeholders.
- Proficient in English and potentially other local languages, possess a valid driving license, and able to travel at least 80% within the region (Turkey, Greece, Croatia, Slovenia).
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