Intuit Director Intuit Academy 

United States, California, San Diego 

996093745

Intuit Academy is building the future of expert development—at scale to deliver on Intuit’s strategy of an AI-driven Expert Platform. As Director, Intuit Academy, you will lead the strategy, design, and execution of a hybrid ed-tech platform that serves a dual mission:

1. Empowering every one of our 50,000+ global experts to be their absolute best.
2. Growing an organic, high-performing pipeline of future experts, including from our prosperity hubs, to fuel the expansion of our live services.

• Set the vision and execution strategy for Intuit Academy as a global learning platform and pipeline engine—aligning with enterprise growth goals and the future of work.
• Lead a team of 30+ FTEs and 30–40 contractors across product, content design, strategic learning consulting, innovation, and operations, driving scale and impact across multiple business units (e.g., TurboTax, ProTax, QuickBooks, Mailchimp).
• Partner cross-functionally with Product Management, Engineering, Service Delivery, Data & Analytics, and Talent to deliver seamless, personalized learning journeys tied to real-world outcomes.
• Drive the evolution of a skills-based organization—operationalizing taxonomy, proficiency standards, and adaptive assessments across roles and domains.
• Build and scale an AI-powered learning infrastructure, leveraging tools like Synthesia, 7Taps, Docebo, WhatFix, and Glider to drive speed, relevance, and accessibility of learning experiences.
• Optimize and grow the learner-to-hire funnel of our Intuit Academy property, improving conversion and engagement across a fully revamped digital experience with increasing automation and intelligence.
• Oversee the transformation of content development operations, including managed service provider strategy and integration with performance-focused product training teams.
• Own delivery of key business outcomes such as Speed to Proficiency (StP), learner conversion, expert ramp, retention, and service quality metrics (e.g., tNPS, AHT, DIR).

• 10+ years in learning strategy, ed-tech, product enablement, or workforce transformation
• Proven success leading large, cross-functional teams through change and innovation
• Experience designing or scaling learning platforms powered by AI, adaptive technology, or advanced content tools
• Deep understanding of skills-based development models, workforce enablement, and performance consulting
• Strategic thinking with strong operational chops—able to zoom out to vision and zoom in to roadmap execution
• Exceptional stakeholder management and executive communication skills
• Passion for driving inclusive, meaningful work that unlocks career mobility and customer impact