CheckPoint Email Security Support Engineer 

Philippines, Manila 

993980260

As an
Email Security Support Engineer, you will be a core team-member responsible for:

• Track and triage customer support tickets
• Interact with customers for analysis and resolution (via remote video conference sessions or phone call.)
• Troubleshoot problems and identify solutions
• Collaborate with our Software Engineers & Tech Leads to help resolve problems
• Maintain customer satisfaction while advocating quality in every aspect
• Help drive the future of the product by collaborating with our engineering and product teams
• Play a crucial role in incident management response

• Experience in Python, Bash. Powershell
• Experience with querying using SQL
• Experience working with one of the following solutions: Gmail Suite, Microsoft Exchange, Active Directory, ADFS or Office365
• Experience in supporting SaaS-based products
• Experience in working with a ticket/case management system (eg: Jira, Zendesk)
• Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
• Proficient at managing your own time and priorities and has a “let’s get it done” attitude
• Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
• Adept at working remotely & open to working U.S.A business hours (Either Sun -Thurs or Tues - Sat, 6am - 3pm Manila Time)
• Must speak fluent English

It would be great if you also have:

• Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
• Bachelor’s Degree in Computer Science or a related field a plus
• Team player spirit!
• Believe in learning new things every day.