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CheckPoint Email Security Support Engineer 
Philippines, Manila 
993980260

25.03.2025
Key Responsibilities

As an
Email Security Support Engineer, you will be a core team-member responsible for:

  • Track and triage customer support tickets
  • Interact with customers for analysis and resolution (via remote video conference sessions or phone call.)
  • Troubleshoot problems and identify solutions
  • Collaborate with our Software Engineers & Tech Leads to help resolve problems
  • Maintain customer satisfaction while advocating quality in every aspect
  • Help drive the future of the product by collaborating with our engineering and product teams
  • Play a crucial role in incident management response
Qualifications
  • Experience in Python, Bash. Powershell
  • Experience with querying using SQL
  • Experience working with one of the following solutions: Gmail Suite, Microsoft Exchange, Active Directory, ADFS or Office365
  • Experience in supporting SaaS-based products
  • Experience in working with a ticket/case management system (eg: Jira, Zendesk)
  • Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
  • Proficient at managing your own time and priorities and has a “let’s get it done” attitude
  • Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
  • Adept at working remotely & open to working U.S.A business hours (Either Sun -Thurs or Tues - Sat, 6am - 3pm Manila Time)
  • Must speak fluent English

It would be great if you also have:

  • Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
  • Bachelor’s Degree in Computer Science or a related field a plus
  • Team player spirit!
  • Believe in learning new things every day.