JPMorgan Loan Servicing Specialist IV 

United States, Illinois, Chicago 

993941503

As a Client Service Specialist in the Commercial Banking team, you will handle inbound calls from internal clients, ensuring high-quality service with a focus on one-call resolution. You will analyze transactions and documents to provide effective solutions.

Job Responsibilities:

• Handle inbound calls from internal clients with professionalism.
• Provide high-quality service emphasizing one-call resolution.
• Analyze and interpret transactions, statements, and loan documents.
• Maintain comprehensive knowledge of products and services.
• Work efficiently in a fast-paced, evolving environment.
• Multitask and ensure timely task delivery.
• Support client service on payment and draw requests.
• Research accounts and complete necessary servicing forms.
• Demonstrate strong teamwork and a positive attitude.
• Assist in resolving complex queries and client complaints.
• Understand US banking and regulatory requirements.

Required Qualifications, Capabilities, and Skills:

• 5 years of contact center or loan servicing experience.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office suite.
• Client-focused with a sense of urgency and service excellence.
• Flexible working hours between 8:00 AM to 7:00 PM Central Time.

Preferred Qualifications, Capabilities, and Skills:

• Experience in handling complex client service scenarios.
• Familiarity with banking regulations and data protection.